14
Problem
Possible Solution
Air purifier will not
turn on or respond to
button controls.
Plug in the air purifier.
Check to see if the power cord is damaged. If it is, stop using the air
purifier and contact
Customer Support
(see page 19).
Securely close the filter cover so that the safety switch is activated (see
page 7).
Plug the air purifier into a different outlet.
The air purifier may be malfunctioning. Contact
Customer Support
(see page 19).
Air purifier makes an
unusual noise when
the fan is on.
Make sure the filters are removed from their packaging and properly in
place (see page 7).
Replace the filters (see page 11).
Air purifier may be damaged, or a foreign object may be inside. Stop
using the air purifier and contact
Customer Support
(see page 19).
Do not
try to repair the air purifier.
Make sure the air purifier is operating on a hard, flat, level surface.
Airflow is significantly
reduced.
Make sure the filters are properly in place with plastic packaging
removed (see page 7).
Press
to increase the fan speed.
Leave 15 in / 38 cm of clearance on all sides of the air purifier.
The pre-filter may be clogged by large particles, such as hair or lint,
blocking airflow. Clean the pre-filter (see page 11).
Replace the filters (see page 11).
Check Filter Indicator
is still on after
replacing the filters.
Reset the Check Filter Indicator (see page 13).
T R O U B L E S H O O T I N G