LevelOne CamCon WCS-0020, User Manual

Page: 65 / 87

59
Chapter 6
Troubleshooting
This chapter covers the most likely problems and their solutions.
Overview
This chapter covers some common problems that may be encountered while using the
FCS-0020/WCS-0020 and some possible solutions to them. If you follow the
suggested steps and the FCS-0020/WCS-0020 still does not function properly, contact
your dealer for further advice.
Problems
Problem 1: I can't connect to the FCS-0020/WCS-0020 with my Web
Browser to configure it.
Solution 1: It is possible that your PC's IP address is not compatible with the IP
address of the FCS-0020/WCS-0020.
Use the Camera Wizard to configure the FCS-0020/WCS-0020 with
a valid IP address.
Problem 2: The Camera Wizard doesn't list any FCS-0020/WCS-0020s.
Solution 2: Check the following:
•
The FCS-0020/WCS-0020 is installed, LAN connections are OK,
it is powered ON and startup is complete.
•
Ensure that your PC and the FCS-0020/WCS-0020 are on the
same network segment. (If you don't have a router, this must be
the case.)
•
Ensure that your PC has the TCP/IP network protocol loaded. In
Windows, this is done by using
Control Panel-Network .
•
If an entry for TCP/IP -> Network card is not listed, use Add
- Protocol - Microsoft - TCP/IP to add it.
•
You then need to select the new entry (TCP/IP -> Network
card), click Properties , and configure the IP Address tab.
•
If your LAN has a DHCP Server, you can select "Obtain an
IP Address automatically". Otherwise, you must select
"Specify an IP Address", and enter values for
IP Address ,
Subnet Mask , and Gateway . All devices on your LAN must
use compatible values. Remember that each device needs
a
unique IP Address, and the same Subnet Mask.
Problem 3 When I try to connect to the FCS-0020/WCS-0020, I get
prompted for a user name and password.
Solution 3 You SHOULD be prompted for a user name and password if trying
to access the
Administration menu.
Enter the Administrator ID and Password set on the Maintenance
screen.
6