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Lenovo ThinkPad T60 Series, Service And Troubleshooting Manual

Introducing the Lenovo ThinkPad T60 Series, a reliable and high-performance laptop designed for the modern professional. Easily resolve any issues with the comprehensive Service And Troubleshooting Manual, available for free download. Find all the necessary information and assistance for your T60 at manualshive.com, ensuring uninterrupted productivity and superior user experience.

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5.

   

Select

 

Serial

 

ATA

 

(SATA).

 

Select

 

AHCI.

 

 

6.

   

Select

 

AHCI.

 

 

7.

   

Change

 

the

 

startup

 

sequence

 

of

 

your

 

computer.

 

Following

 

the

 

instructions

 

on

 

the

 

Startup

 

menu

 

in

 

the

 

BIOS

 

Setup

 

Utility,

 

set

 

the

 

CD-ROM

 

drive

 

to

 

start

 

first.

 

 

8.

   

Insert

 

the

 

CD

 

for

 

Windows

 

XP

 

into

 

the

 

CD

 

or

 

DVD

 

drive,

 

and

 

restart

 

the

 

computer.

 

 

9.

   

To

 

install

 

a

 

third-party

 

SCSI

 

or

 

RAID

 

driver

 

first,

 

press

 

F6.

 

10.

   

When

 

prompted,

 

select

 

S

 

for

 

Specify

 

Additional

 

Device.

 

11.

   

When

 

prompted,

 

insert

 

the

 

diskette

 

that

 

you

 

created

 

in

 

step

 

2

 

on

 

page

 

33,

 

and

 

press

 

Enter.

 

12.

   

Select

 

Intel

 

82801

 

GBM

 

SATA

 

AHCI

 

Controller

 

(Mobile

 

ICH7M),

 

and

 

press

 

Enter.

 

13.

   

To

 

continue

 

the

 

installation,

 

press

 

Enter

 

again.

 

Leave

 

the

 

diskette

 

in

 

the

 

drive

 

until

 

the

 

next

 

reboot;

 

the

 

software

 

may

 

need

 

to

 

be

 

copied

 

from

 

the

 

diskette

 

again

 

when

 

the

 

files

 

are

 

copied

 

during

 

setup.

 

14.

   

If

 

you

 

have

 

not

 

yet

 

installed

 

Windows

 

XP

 

Service

 

Pack

 

2,

 

visit

 

the

 

Microsoft

 

Web

 

site

 

at

 

http://www.microsoft.com/windowsxp/downloads/

 

15.

   

Download

 

Windows

 

XP

 

Service

 

Pack

 

2

 

from

 

the

 

Web

 

site.

 

To

 

install

 

it,

 

follow

 

the

 

instructions

 

in

 

the

 

readme

 

file.

 

16.

   

In

 

the

 

device

 

listing

 

on

 

the

 

Device

 

Manager

 

window,

 

a

 

yellow

 

mark

 

may

 

appear

 

at

 

the

 

left

 

side

 

of

 

the

 

Universal

 

Serial

 

Bus

 

(USB)

 

controller.

 

If

 

it

 

does

 

appear,

 

open

 

its

 

properties

 

and

 

click

 

the

 

Reinstall

 

driver

 

button

 

to

 

install

 

the

 

USB2.0

 

driver.

 

17.

   

Restore

 

C:\IBMTOOLS

 

or

 

C:\SWTOOLS

 

from

 

the

 

backup

 

copy

 

you

 

made

 

before

 

starting

 

the

 

installation.

 

18.

   

Run

 

the

 

Intel

 

Chipset

 

Support

 

5

 

for

 

Windows

 

2000/XP.

 

To

 

do

 

this,

 

run

 

infinst_autol.exe

 

in

 

either

 

C:\IBMTOOLS\OSFIXES\INTELINF\

 

or

 

C:\SWTOOLS\OSFIXES\INTELINF\.

 

19.

   

Apply

 

the

 

PCMCIA

 

Power

 

Policy

 

Registry

 

Patch.

 

To

 

do

 

this,

 

go

 

to

 

either

 

C:\IBMTOOLS\OSFIXES\PCMCIAPW\

 

or

 

C:\SWTOOLS\OSFIXES\PCMCIAPW\,

 

double-click

 

install.bat.

 

Then

 

follow

 

the

 

instructions

 

that

 

appear

 

on

 

the

 

screen.

 

20.

   

Install

 

device

 

drivers.

 

They

 

are

 

provided

 

in

 

either

 

the

 

C:\IBMTOOLS\DRIVERS

 

or

 

the

 

C:\SWTOOLS\DRIVERS

 

directory

 

on

 

your

 

hard

 

disk

 

drive.

 

To

 

see

 

how

 

to

 

install

 

them,

 

refer

 

to

 

Installing

 

device

 

drivers.

 

You

 

will

 

also

 

need

 

to

 

install

 

application

 

software,

 

which

 

is

 

provided

 

in

 

either

 

the

 

C:\IBMTOOLS\APPS

 

or

 

the

 

C:\SWTOOLS\APPS

 

directory

 

on

 

your

 

hard

 

disk

 

drive.

Installing

 

a

 

new

 

operating

 

system

 

34

 

ThinkPad

®

 

T60

 

Series

 

Service

 

and

 

Troubleshooting

 

Guide

Summary of Contents for ThinkPad T60 Series

Page 1: ...ubleshooting Guide Includes v Introduction to other sources of information v Important tips for taking care of your computer v Diagnostics and troubleshooting v Recovery options v Help and service v Warranty information for your computer ...

Page 2: ......

Page 3: ...ThinkPad T60 Series Service and Troubleshooting Guide ...

Page 4: ...onal Business Machines Corporation 2005 All rights reserved U S GOVERNMENT USERS RESTRICTED RIGHTS Our products and or services are provided with RESTRICTED RIGHTS Use duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited if any or the standard terms of this commercial license or if the agency is unable to accept this Program under these ...

Page 5: ...ring factory contents 43 Recovering data 44 Chapter 7 Upgrading and replacing devices 45 Replacing the battery 45 Upgrading the hard disk drive 46 Replacing memory 49 Chapter 8 Getting help and service 53 Getting help and service 53 Getting help on the Web 53 Calling the Customer Support Center 53 Getting help around the world 55 Appendix A Warranty information 57 Warranty Information 57 Warranty ...

Page 6: ...Index 81 iv ThinkPad T60 Series Service and Troubleshooting Guide ...

Page 7: ...your computer display or external devices Use a quality carrying case that provides adequate cushion and protection Do not pack your computer in a tightly packed suitcase or bag Place liquids away from your computer to avoid spills and keep your computer away from water to avoid the danger of electrical shock Avoid leaving the base of your computer in contact with your lap or any part of your body...

Page 8: ...Read first vi ThinkPad T60 Series Service and Troubleshooting Guide ...

Page 9: ...or solve problems To open Access Help click Start move the pointer to All Programs in Windows other than Windows XP Programs then to ThinkVantage Click Access Help ThinkVantage Productivity Center provides an easy access to software tools and key Lenovo sites eliminating the need to carry other reference manuals around To open ThinkVantage Productivity Center press the ThinkVantage button on your ...

Page 10: ...tivity Center and get access to informative illustrations and easy to follow instructions for getting started and staying productive You can also use the ThinkVantage button to interrupt the startup sequence of your computer and start the ThinkVantage Rescue and Recovery workspace which runs independently of the Windows operating system and is hidden from it Finding information 2 ThinkPad T60 Seri...

Page 11: ...e packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags v Keep your computer away from magnets activated cellular phones electrical appliances or speakers within 13 cm 5 in v Avoid subjecting your computer to extreme temperatures below 5 C 41 F or above 35 C 95 F Be gentle with your computer v Avoid placing any objects including paper between th...

Page 12: ...er important tips v Your computer modem might use only an analog telephone network or public switched telephone network PSTN Do not connect the modem to a PBX private branch exchange or any other digital telephone extension line because this could damage your modem Analog phone lines are often used in homes while digital phone lines are often used in hotels or office buildings If you are not sure ...

Page 13: ...itchen use detergent one that does not contain abrasive powder or strong chemicals such as acid or alkaline Use 5 parts water to 1 part detergent 2 Absorb the diluted detergent into a sponge 3 Squeeze excess liquid from the sponge 4 Wipe the cover with the sponge using a circular motion and taking care not to let any excess liquid drip 5 Wipe the surface to remove the detergent 6 Rinse the sponge ...

Page 14: ...ain impurities 4 Wring out as much of the liquid as you can 5 Wipe the display again do not let any liquid drip into the computer 6 Be sure to dry the display before closing it Care for the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly v Scratching the surface of the reader with a hard pointed object v Scraping the surface of the read...

Page 15: ...ithout messages 15 A password problem 17 A power switch problem 18 Keyboard problems 18 UltraNav problems 19 Standby or hibernation problems 20 Computer screen problems 23 Battery problems 25 Hard disk drive problems 26 A startup problem 26 Fingerprint authentication problems 27 Other problems 28 Lenovo 2005 Portions IBM Corp 2005 7 ...

Page 16: ...ore tips can be found in the following sections of Access Help v Preventing problems v Spills on the keyboard What are the main hardware features of my new ThinkPad computer See the ThinkPad tour section of Access Help Where can I find the detailed specifications for my machine See www lenovo com think support I need to upgrade a device or I need to replace one of the following the hard disk drive...

Page 17: ...factory contents on page 43 of this Guide How can I contact the Customer Support Center See Chapter 8 Getting help and service on page 53 of this Guide For the phone numbers of the Customer Support Center nearest to you see Worldwide telephone list on page 60 Where can I find warranty information See the separate Safety and Warranty Guide for detailed warranty information For the warranty applicab...

Page 18: ... consider running more of the tests in PC Doctor for Windows If you are preparing to contact the Customer Support Center be sure to print the test log so that you can rapidly provide information to the help technician Troubleshooting If you do not find your problem here refer to Access Help your on board help system The following section only describes problems that might prevent you from accessin...

Page 19: ...e computer turned off because the battery is low Connect the ac adapter to the computer and charge the battery or replace the battery with a fully charged one 0191 System Security Invalid remote change requested The system configuration change has failed Confirm the operation and try again To clear the error enter the BIOS Setup Utility 0192 System Security Embedded Security hardware tamper detect...

Page 20: ...test the memory with PC Doctor 0231 System RAM error The system RAM failed Test your computer s memory with PC Doctor If you added a memory module just before turning the computer on reinstall it Then test the memory with PC Doctor 0232 Extended RAM error The extended RAM failed Test your computer s memory with PC Doctor If you have increased memory just before turning the computer on reinstall it...

Page 21: ...e is disabled Have the computer serviced 02F4 EISA CMOS not writable Have the computer serviced 02F5 DMA test failed Have the computer serviced 02F6 Software NMI failed Have the computer serviced 02F7 Fail safe timer NMI failed Have the computer serviced 1802 Unauthorized network card is plugged in Power off and remove the miniPCI network card The PCI Express Mini card is not supported on this com...

Page 22: ...Warning Your internal hard disk drive HDD may not function correctly on this system Ensure that your HDD is supported on this system and that the latest HDD firmware is installed If in the primary drive bay you are using a non IBM or non Lenovo hard disk drive HDD or an old generation IBM HDD that is not supported by this system with the risk in mind you can still use it by pressing ESC If in the ...

Page 23: ...the following v The hard disk drive is correctly installed v A startable diskette is in the diskette drive If you still see the same error message check the boot sequence using the BIOS Setup Utility Fan error The cooling fan has failed Have the computer serviced EMM386 Not Installed Unable to Set Page Frame Base Address Edit C CONFIG SYS and change a line from device C WINDOWS EMM386 EXE RAM to d...

Page 24: ...gged into a working electrical outlet The computer power is on Turn on the power switch again for confirmation If these items are properly set and the screen remains blank have the computer serviced Problem When I turn on the machine nothing appears on the screen but I hear two or more beeps Solution Make sure that the memory card is installed correctly If it is but the screen is still blank and y...

Page 25: ...your computer for Password Reset Service and you forget your power on or hard disk password you can reset it by pressing the ThinkVantage button at the password prompt If you cannot reset your power on password you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled If you cannot reset your hard disk password Lenovo authorized service...

Page 26: ...If an external numeric keypad or a mouse is connected 1 Turn off the computer 2 Remove the external numeric keypad or the mouse 3 Turn on the computer and try using the keyboard again If the keyboard problem is resolved carefully reconnect the external numeric keypad external keyboard or mouse making sure that you have seated the connectors properly If keys on the keyboard still do not work have t...

Page 27: ...might occur for several seconds under the following conditions When the computer is turned on When the computer resumes normal operation When the TrackPoint is pressed for a long time When the temperature changes Problem The mouse or the pointing device does not work Solution Make sure that the TrackPoint and the touch pad are set to Automatic in the ThinkPad Configuration Program Then detach the ...

Page 28: ... the Device Manager window and make sure that the PS 2 TrackPoint driver is installed Standby or hibernation problems Problem The computer enters standby mode unexpectedly Solution If the processor overheats the computer automatically enters standby mode to allow the computer to cool and to protect the processor and other internal components Also check the settings for standby mode using Power Man...

Page 29: ...s and the image is displayed on the computer screen Problem The computer does not return from standby mode or the standby indicator stays on and the computer does not work Solution If the system does not return from standby mode it may have entered standby or hibernation mode automatically because the battery is depleted Check the standby indicator If the standby indicator is on your computer is i...

Page 30: ...operation 1 Turn your computer off and then on again then while the message To interrupt normal startup press the blue ThinkVantage button is displayed at the lower left of the screen press the ThinkVantage button The Rescue and Recovery workspace opens 2 Click Access BIOS The System Restart Required window is displayed 3 Click Yes The computer restarts and the BIOS Setup Utility menu appears 4 Wi...

Page 31: ...n installed Computer screen problems Problem The screen is blank Solution Press Fn F7 to bring up the image Note If you use the Fn F7 key combination to apply a presentation scheme press Fn F7 at least three times in three seconds and the image is displayed on the computer screen If you are using the ac adapter or using the battery and the battery status indicator is on is green press Fn Home to m...

Page 32: ...t 9 Click the Properties button Check the Device status box and make sure the device is working properly If not click the Troubleshooter button Problem The screen stays on even after you turn off your computer Solution Press and hold the power switch for 4 seconds or more to turn off your computer then turn it on again Problem Missing discolored or bright dots appear on the screen every time you t...

Page 33: ...arged battery is in the computer 3 Connect the ac adapter to the computer and let it charge If the optional Quick Charger is available use it to charge the over discharged battery If the battery cannot be fully charged in 24 hours use a new battery Problem Your computer shuts down before the battery status indicator shows empty or Your computer operates after the battery status indicator shows emp...

Page 34: ...You are carrying the hard disk drive You are carrying your computer This is a normal characteristic of a hard disk drive and is not a defect Problem The hard disk drive does not work Solution In the startup menu in the BIOS Setup Utility make sure that the hard disk drive is included in the Boot priority order list If it is included in the Excluded from boot order list it is disabled Select the en...

Page 35: ...ware and software information about your computer This information might be valuable when trying to diagnose problems Warranty Status enables you to see when your warranty expires the terms of service for your computer or list of replacement parts Help provides information about the various functions available in the Rescue and Recovery workspace Restart closes the Rescue and Recovery workspace an...

Page 36: ...p sequence in the BIOS Setup Utility is set so that the computer starts from the device you want Also make sure that the device from which the computer starts is enabled In the startup menu in the BIOS Setup Utility make sure that the device is included in the Boot priority order list If it is included in the Excluded from boot order list it is disabled Select the entry for it in the list and pres...

Page 37: ...on in this mode can severely degrade the performance of the processor and thus cause the playback of a DVD to be jerky To avoid or reduce this problem you can choose any of three other modes of operation as follows Maximum Performance Keeps the processor speed high at all times Automatic Switches the processor speed between high and low depending on how much the processor is used If the use increa...

Page 38: ...dge Base 328580 and 323754 Visit the Microsoft Knowledge Base homepage at http support microsoft com type the number of the knowledge base article you need in the search field and click the Search button Problem An application does not run correctly Solution Make sure that the problem is not being caused by the application Check that your computer has the minimum required memory to run the applica...

Page 39: ... at the lower left of the screen press the ThinkVantage button The Rescue and Recovery workspace opens 4 Click Access BIOS The System Restart Required window is displayed 5 Click Yes The computer restarts and the BIOS Setup Utility menu appears 6 If you have set a supervisor password the BIOS Setup Utility menu appears after you enter the password You can start the utility by pressing Enter instea...

Page 40: ...s You can also select an option in the Restart submenu to load the default settings or discard the changes 9 Select Restart then press Enter Move the cursor to the option you want for restarting your computer then press Enter Your computer restarts Starting BIOS Setup Utility 32 ThinkPad T60 Series Service and Troubleshooting Guide ...

Page 41: ...g the installation as follows 1 Start the BIOS Setup Utility 2 Select Config The Config submenu opens 3 Select CPU The CPU submenu opens 4 For Core Multi Processing select Disabled 5 Press F10 To install Windows XP and its related software on your computer do as follows Before installing the operating system install Intel Matrix Storage Manager Driver as follows Note Be sure to install Intel Matri...

Page 42: ...the instructions in the readme file 16 In the device listing on the Device Manager window a yellow mark may appear at the left side of the Universal Serial Bus USB controller If it does appear open its properties and click the Reinstall driver button to install the USB2 0 driver 17 Restore C IBMTOOLS or C SWTOOLS from the backup copy you made before starting the installation 18 Run the Intel Chips...

Page 43: ...the Startup menu in the BIOS Setup Utility set the CD ROM drive to start first 6 Insert the CD for Windows XP into the CD or DVD drive and restart the computer 7 If you have not yet installed Windows XP Service Pack 2 visit the Microsoft Web site at http www microsoft com windowsxp downloads 8 Download Windows XP Service Pack 2 from the Web site To install it follow the instructions in the readme ...

Page 44: ...r C IBMTOOLS OSFIXES INTELINF or C SWTOOLS OSFIXES INTELINF 26 Apply the PCMCIA Power Policy Registry Patch To do this go to either C IBMTOOLS OSFIXES PCMCIAPW or C SWTOOLS OSFIXES PCMCIAPW double click install bat and then follow the instructions that appear on the screen 27 Install device drivers They are provided in either the C IBMTOOLS DRIVERS or the C SWTOOLS DRIVERS directory on your hard d...

Page 45: ...omputer with a single core processor you cannot get access to the hard disk drive Installing Windows 2000 If you are installing Windows 2000 on a computer with a dual core processor disable Core Multi Processing before starting the installation as follows 1 Start the BIOS Setup Utility 2 Select Config The Config submenu opens 3 Select CPU The CPU submenu opens 4 For Core Multi Processing select Di...

Page 46: ...iver first press F6 10 When prompted select S for Specify Additional Device 11 When prompted insert the diskette that you created in step 2 and press Enter 12 Select Intel 82801 GBM SATA AHCI Controller Mobile ICH7M and press Enter 13 To continue the installation press Enter again Leave the diskette in the drive until the next reboot the software may need to be copied from the diskette again when ...

Page 47: ...vers and application software by referring to its procedure Note If you cannot find the Supplement files device drivers and application software you need on your hard disk drive or if you want to receive updates and the latest information about them refer to the ThinkPad Web site at http www lenovo com think support site wss TPAD MATRIX html If you do not have a diskette drive you can install Inte...

Page 48: ...PREPARE and double click install cmd 12 Turn the computer off and then on again 13 Start the BIOS Setup Utility menu 14 Select Config 15 Select Serial ATA SATA 16 Select AHCI 17 Start Windows 2000 The Welcome to the Found New Hardware Wizard appears 18 Click Next 19 Select Search for a suitable driver for my device recommended and then click Next 20 Select Specify a location and then click Next 21...

Page 49: ...isk drive If you cannot find the Supplement files device drivers and application software you need on your hard disk drive or if you want to receive updates and the latest information about them refer to the ThinkPad Web site at http www lenovo com think support site wss TPAD MATRIX html TI CardBus Controller Support 1 Open the System Properties window 2 Click the Hardware tab 3 Click the Device M...

Page 50: ...the fix module you need in the search field and click the Search button Note The Web site address might change without notice If the homepage is not displayed search for it from the Microsoft top page To install a fix module run the exe file in a subfolder and follow the instructions on the screen Installing a new operating system 42 ThinkPad T60 Series Service and Troubleshooting Guide ...

Page 51: ...D or a Windows CD with your computer Lenovo provides simpler methods of accomplishing the tasks typically associated with these CDs The files and programs for these alternative methods are on your hard disk which eliminates having to locate misplaced CDs and problems associated with using an incorrect CD version The complete backup of all the files and programs that Lenovo preinstalled on your com...

Page 52: ...nkVantage Rescue and Recovery workspace opens 4 Click Restore your system and follow the instructions on the screen Recovering data If you performed a backup operation using the Rescue and Recovery program you also have one or more backups stored that reflect the contents of the hard disk as it existed at various points in time These backups might be stored on your hard disk or a network drive or ...

Page 53: ...sconnect the ac adapter and all cables from the computer Note If you are using a PC Card the computer might not be able to enter hibernation mode If this happens turn off the computer 2 Close the computer display and turn the computer over 3 Unlock the battery latch by sliding it to the left 1 Then remove the battery 2 4 Install a fully charged battery Lenovo 2005 Portions IBM Corp 2005 45 ...

Page 54: ...isk drive with one of greater capacity You can purchase a new hard disk drive from your reseller or Lenovo marketing representative Notes 1 Replace the hard disk drive only if you upgrade it or have it repaired The connectors and bay of the hard disk drive were not designed for frequent changes or drive swapping 2 The ThinkVantage Rescue and Recovery workspace and the Product Recovery program are ...

Page 55: ...ll the information on the hard disk and then turn the computer off Never remove the drive while the system is operating in standby mode or in hibernation mode To replace the hard disk drive do the following 1 Turn off the computer then disconnect the ac adapter and all cables from the computer 2 Close the computer display and turn the computer over 3 Remove the battery 4 Remove the screw that secu...

Page 56: ...rd disk drive bay then firmly install them 9 Reinstall the cover of the bay and reinstall the screw 10 Reinstall the battery 11 Turn the computer over again Connect the ac adapter and the cables to the computer Upgrading the hard disk drive 48 ThinkPad T60 Series Service and Troubleshooting Guide ...

Page 57: ...emory types supported by your computer If you incorrectly install the optional memory or install an unsupported memory type a warning beep will sound when you try to start the computer To install an SO DIMM do the following 1 Touch a metal table or a grounded metal object This action reduces any static electricity in your body that could damage the SO DIMM Do not touch the contact edge of the SO D...

Page 58: ...pressing out on the latches on both edges of the socket at the same time Be sure to save it for future use 8 With the notched end of the SO DIMM toward the contact edge side of the socket firmly insert the SO DIMM into the socket at an angle of about 20 degrees then pivot it downward until it snaps into place 9 Reinstall the palm rest Push the palm rest down and towards the keyboard until it click...

Page 59: ...e button message is displayed at the lower left of the screen press the ThinkVantage button ThinkVantage Rescue and Recovery screen opens 3 Click Access BIOS The System Restart Required window is displayed 4 Click Yes The computer restarts and the BIOS Setup Utility screen opens The Installed memory item shows the total amount of memory installed in your computer For example if your computer has 2...

Page 60: ...Replacing memory 52 ThinkPad T60 Series Service and Troubleshooting Guide ...

Page 61: ...tory or you can contact Customer Support Center at the phone number s listed in Worldwide telephone list on page 60 Some fees might apply Getting help on the Web The Lenovo Web site on the World Wide Web has up to date information about ThinkPad computers and support The address for the Personal Computing home page is www lenovo com think You can find support information for your ThinkPad computer...

Page 62: ...o com think support and click Warranty then follow the instructions on the screen Refer to your Lenovo hardware warranty for a full explanation of Lenovo warranty terms Be sure to retain your proof of purchase to obtain warranty service If possible be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem Please ensur...

Page 63: ...ty service Service methods and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certain countries might not be able to service all models of a particular machine type In some countries fe...

Page 64: ...56 ThinkPad T60 Series Service and Troubleshooting Guide ...

Page 65: ...at Lenovo provides warranty service without charge for a parts and labor during the first year of the warranty period and b parts only on an exchange basis in the second and third years of the warranty period Your Service Provider will charge you for any labor provided in performance of the repair or replacement s in the second and third year of warranty period Machine Type Country or Region of Pu...

Page 66: ...s and Labor 4 years Battery pack 1 year 5 1 Types of Warranty Service If required your Service Provider will provide repair or exchange service depending on the type of warranty service specified for your Machine in the above table and as described below Scheduling of service will depend upon the time of your call and is subject to parts availability Service levels are response time objectives and...

Page 67: ...hine to a designated service center A courier will pick up your Machine and deliver it to the designated service center Following its repair or exchange the service center will arrange the return delivery of the Machine to your location You are responsible for its installation and verification 4 Customer Carry In or Mail In Service You will deliver or mail as your Service Provider specifies prepai...

Page 68: ...ess Partner Argentina 0800 666 0011 Spanish Australia 131 426 English Austria 01 24592 5901 01 211 454 610 German Belgium 02 210 9820 Dutch 02 210 9800 French warranty service and support 02 225 3611 Bolivia 0800 0189 Spanish Brazil Sao Paulo region 11 3889 8986 Toll free outside Sao Paulo region 0800 7014 815 Brazilian Portuguese Canada 1 800 565 3344 English French In Toronto only call 416 383 3...

Page 69: ...rvice and support software 0810 631 020 hardware 0810 631 213 French Germany 07032 15 49201 warranty service and support 01805 25 35 58 German Greece 30 210 680 1700 Guatemala 335 8490 Spanish Honduras Tegucigalpa San Pedro Sula 232 4222 San Pedro Sula 552 2234 Spanish Hungary 36 1 382 5720 India 1600 44 6666 Alternate Toll Free 91 80 2678 8940 English Indonesia 800 140 3555 62 21 251 2955 Bahasa ...

Page 70: ... 386 61 1796 699 Lithuania 386 61 1796 699 Luxembourg 352 298 977 5063 French Malaysia 1800 88 8558 English Bahasa Melayu Malta 356 23 4175 Mexico 001 866 434 2080 Spanish Middle East 44 0 1475 555 055 Netherlands 31 20 514 5770 Dutch New Zealand 0800 446 149 English Nicaragua 255 6658 Spanish Norway 6681 1100 warranty service and support 8152 1550 Norwegian Panama 206 6047 Spanish Peru 0 800 50 8...

Page 71: ...54 54 German French Italian Taiwan 886 2 8723 9799 Mandarin Thailand 1 800 299 229 Thai Turkey 00800 4463 2041 Turkish United Kingdom 01475 555 055 warranty service and support software 08457 151 516 hardware 08705 500 900 English United States 1 800 426 7378 English Uruguay 000 411 005 6649 Spanish Venezuela 0 800 100 2011 Spanish Vietnam For northern area and Hanoi 84 4 8436675 For southern area...

Page 72: ...64 ThinkPad T60 Series Service and Troubleshooting Guide ...

Page 73: ...Optical drive X X X Ultrabay device X X X AC adapter and power cord X TrackPoint cap X Tier 2 CRUs Memory standard X X X X Keyboard X X X Palm rest X X X X PCI Express Mini Card X X X Communication Daughter Card X X X You can find instructions for replacing CRUs in Access Help To open Access Help click Start move the pointer to All Programs in Windows other than Windows XP Programs then to ThinkVa...

Page 74: ...t Web site http www lenovo com think support site wss document do lndocid part video v The Customer Support Center For the telephone number of the Support Center for your country or region see Worldwide telephone list on page 60 66 ThinkPad T60 Series Service and Troubleshooting Guide ...

Page 75: ...Appendix C Overview of your ThinkPad computer Your ThinkPad at a glance Front view Lenovo 2005 Portions IBM Corp 2005 67 ...

Page 76: ...Rear view Your ThinkPad at a glance 68 ThinkPad T60 Series Service and Troubleshooting Guide ...

Page 77: ... Keyboard v Fingerprint reader on some models v 89 key 90 key or 94 key v UltraNav TrackPoint and touch pad v Fn key function v ThinkVantage button v Volume control buttons v ThinkLight External interface v External monitor connector v ExpressCard PC Card slots the upper slot ExpressCard the lower slot Type I or Type II PC Card v Stereo headphone jack v Microphone jack v 3 Universal Serial Bus USB...

Page 78: ...Not operating 5 to 43 C 41 to 110 F At altitudes above 2438 m 8000 ft Maximum operating temperature 31 3 C 88 F Note When you charge the battery pack its temperature must be at least 10 C 50 F v Relative humidity Operating with no disc in the drive 8 to 90 Operating with a disc in the drive 8 to 80 Heat output v 65W or 90W maximum Power source ac adapter v Sine wave input at 50 to 60 Hz v Input ra...

Page 79: ...th product that is compliant to Bluetooth Specification 2 0 EDR as defined by the Bluetooth SIG Following profiles are supported by Bluetooth Daughter Card v Generic Access v Service Discovery v Serial Port v Dial up Networking v FAX v LAN Access using PPP v Personal Area Network v Generic Object Exchange v Generic Object Push v File Transfer v Synchronization v Audio Gateway v Headset v Printer v...

Page 80: ...xpress Mini Card or Bluetooth Daughter Card may be restricted by the proprietor of the building or responsible representatives of the organization These situations may for example include v Using the integrated wireless cards on board of airplanes or in hospitals v In any other environment where the risk of interference to other devices or services is perceived or identified as harmful If you are ...

Page 81: ...9 U S A Attention Lenovo Director of Licensing LENOVO GROUP LTD PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement ...

Page 82: ...the applicable data for their specific environment Television output notice The following notice applies to models that have the factory installed television output feature This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this cop...

Page 83: ... of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Responsible party Lenovo United States Inc One Manhattanville Road Purchase New York 10577 Telephone 919 254 0532 Tested To Comply With FCC Standards FOR HOME OR OFFI...

Page 84: ...le personal html Disposing of a ThinkPad computer component containing heavy metal The printed circuit board of a ThinkPad computer contains heavy metal Soldering with lead is used on the printed circuit board To properly dispose of the disused printed circuit board follow the instructions in Collecting and recycling a disused ThinkPad computer Disposing of a disused lithium battery A button shape...

Page 85: ...mited use Notes client you can integrate your most valuable messaging collaborative and personal information management PIM resources like e mail calendar to do list allowing you to access them while connected to or disconnected from your network The standalone license does not include the right to access any IBM Lotus Domino servers however this stand alone license may be upgraded to a full Notes...

Page 86: ...asing additional licenses for Notes SmartSuite or other Lotus products visit http www ibm com or http www lotus com passport To order a CD Important Pursuant to this Offer you may order one CD media per license You will need to provide the 7 digit serial number of the new ThinkPad computer that you purchased The CD is provided at no charge however applicable shipping duties and taxes may be impose...

Page 87: ...of Lenovo in the United States other countries or both Lenovo ThinkPad PS 2 Rapid Restore Rescue and Recovery ThinkLight ThinkPad TrackPoint Ultrabay UltraNav The following terms are trademarks of International Business Machines Corporation in the United States other countries or both IBM Lotus Lotus 1 2 3 Lotus Approach Lotus FastSite Lotus Freelance Graphics Lotus Notes Lotus Organizer Lotus Sma...

Page 88: ...in the United States and or other countries For a complete list of Intel trademarks see www intel com sites corporate tradmarx htm Other company product or service names may be trademarks or service marks of others 80 ThinkPad T60 Series Service and Troubleshooting Guide ...

Page 89: ...ation problems 20 I important tips 3 K keyboard problems 18 L locations 67 P password problems 17 setting 4 PC Doctor for Windows 10 power switch problems 18 problems battery 25 computer screen 23 diagnosing 10 fingerprint reader 27 hard disk 26 hibernation 20 keyboard 18 password 17 power management 20 power switch 18 standby 20 startup 26 TrackPoint 19 troubleshooting 10 UltraNav 19 R rear view ...

Page 90: ...82 ThinkPad T60 Series Service and Troubleshooting Guide ...

Page 91: ......

Page 92: ...Part Number 39T9417 Printed in China 1P P N 39T9417 ...

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