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Lenovo ThinkCentre M83z, Maintenance Manual

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DVD problems

Select your symptom from the following list:

•

“Black screen instead of DVD video” on page 38

•

“DVD movie will not play” on page 38

•

“No audio or intermittent audio while playing DVD movie” on page 38

•

“Playback is very slow or choppy” on page 38

•

“Invalid disc or no disc found message” on page 39

Black screen instead of DVD video

Symptom: Black screen instead of DVD video

Actions:

• Restart the DVD player program.

• Close any open files, turn off the computer, and then restart the computer.

• Try a lower screen resolution or color depth.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical
assistance, see “Lenovo Support Web site” on page 29.

DVD movie will not play

Symptom: DVD movie will not play.

Actions:

• Ensure that the disc surface is clean and not scratched.

• Check the disc or package for regional coding. You might need to purchase a disc with coding for

the region where you are using your computer.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical
assistance, see “Lenovo Support Web site” on page 29.

No audio or intermittent audio while playing DVD movie

Symptom: No audio or intermittent audio while playing DVD movie.

Actions:

• Check the volume control settings on your computer and on your speakers.

• Ensure that the disc surface is clean and not scratched.

• Check all cable connections to and from the speakers.

• Use the DVD menu for the video to select a different audio track.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical
assistance, see “Lenovo Support Web site” on page 29.

Playback is very slow or choppy

Symptom: Playback is very slow or choppy.

Actions:

• Disable any background programs, such as AntiVirus or Desktop Themes.

38

ThinkCentre M83z Hardware Maintenance Manual

Summary of Contents for ThinkCentre M83z

Page 1: ...ThinkCentre M83z Hardware Maintenance Manual Machine Types 10C2 and 10C3 ...

Page 2: ...nder Appendix A Notices on page 125 First Edition April 2014 Copyright Lenovo 2014 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software are delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Page 3: ...am 53 Viewing and changing settings 53 Using passwords 53 Password considerations 54 Power on password 54 Administrator password 54 Setting changing and deleting a password 54 Erasing lost or forgotten passwords clearing CMOS 54 Enabling or disabling a device 55 Selecting a startup device 55 Selecting a temporary startup device 56 Selecting or changing the startup device sequence 56 Enabling ErP c...

Page 4: ...battery 107 Replacing the card reader 108 Replacing the Wi Fi card 109 Replacing the system board 112 Replacing the LCD panel 114 Completing the parts replacement 119 Chapter 9 Additional service information 121 Security features 121 Hardware controlled passwords 121 Operating system password 121 Vital product data 121 BIOS levels 121 BIOS update procedures 121 Updating flashing the BIOS from a di...

Page 5: ...cations and Customer Replaceable Unit CRU identification see Chapter 7 Locations on page 65 For FRU replacement instructions see Chapter 8 Replacing FRUs on page 73 For FRU part numbers go to http www lenovo com serviceparts lookup Important This manual is intended only for trained service technicians who are familiar with ThinkCentre computers Use this manual along with the advanced diagnostic te...

Page 6: ......

Page 7: ...ce away from all personnel while you are servicing the machine Keep your tool case away from walk areas so that other people will not trip over it Do not wear loose clothing that can be trapped in the moving parts of a machine Ensure that your sleeves are fastened or rolled up above your elbows If your hair is long fasten it Insert the ends of your necktie or scarf inside clothing or fasten it wit...

Page 8: ...er if necessary Use only one hand when working with powered on electrical equipment keep the other hand in your pocket or behind your back Remember There must be a complete circuit to cause electrical shock By observing the above rule you may prevent a current from passing through your body When using a tester set the controls correctly and use the approved probe leads and accessories for that tes...

Page 9: ... sharp edges 2 Power off the computer Disconnect the power cord 3 Check the power cord for a A third wire ground connector in good condition Use a meter to measure third wire ground continuity for 0 1 ohm or less between the external ground pin and frame ground b The power cord should be the appropriate type as specified in the parts listings c Insulation must not be frayed or worn 4 Remove the co...

Page 10: ...amage Attach the ESD ground clip to any frame ground ground braid or green wire ground Use an ESD common ground or reference point when working on a double insulated or battery operated system You can use coax or connector outside shells on these systems Use the round ground prong of the ac plug on ac operated computers Grounding requirements Electrical grounding of the computer is required for op...

Page 11: ...s to outlet 5 Turn device ON 1 Turn everything OFF 2 First remove power cords from outlet 3 Remove signal cables from connectors 4 Remove all cables from devices CAUTION When replacing the lithium battery use only Part Number 45C1566 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made ...

Page 12: ...37 lb 32 kg 70 5 lb 55 kg 121 2 lb CAUTION Use safe practices when lifting CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 6 T...

Page 13: ...Chapter 1 Safety information 7 ...

Page 14: ... 18 kg 37 lb 32 kg 70 5 lb 55 kg 121 2 lb 1 2 PERIGO A corrente elétrica proveniente de cabos de alimentação de telefone e de comunicações é perigosa 8 ThinkCentre M83z Hardware Maintenance Manual ...

Page 15: ...s aos dispositivos 3 Conecte os cabos de sinal aos conectores 4 Conecte os cabos de alimentação às tomadas 5 LIGUE os dispositivos 1 DESLIGUE Tudo 2 Primeiramente remova os cabos de alimentação das tomadas 3 Remova os cabos de sinal dos conectores 4 Remova todos os cabos dos dispositivos CUIDADO Ao substituir a bateria de lítio utilize apenas uma bateria com Número de Peça 45C1566 ou um tipo de ba...

Page 16: ...e evite exposição direta ao feixe 18 kg 37 lb 32 kg 70 5 lb 55 kg 121 2 lb CUIDADO Utilize procedimentos de segurança para levantar equipamentos CUIDADO O botão de controle de alimentação do dispositivo e o botão para ligar desligar da fonte de alimentação não desligam a corrente elétrica fornecida ao dispositivo O dispositivo também pode ter mais de um cabo de alimentação Para remover toda a corr...

Page 17: ...Chapter 1 Safety information 11 ...

Page 18: ...1 2 12 ThinkCentre M83z Hardware Maintenance Manual ...

Page 19: ...1 2 Chapter 1 Safety information 13 ...

Page 20: ...ent produit ou des périphériques qui lui sont raccordés reportez vous aux instructions ci dessous pour connecter et déconnecter les différents cordons Connexion Déconnexion 1 Mettez les unités HORS TENSION 2 Commencez par brancher tous les cordons sur les unités 3 Branchez les câbles d interface sur des connecteurs 4 Branchez les cordons d alimentation sur des prises 5 Mettez les unités SOUS TENSI...

Page 21: ... à laser contiennent une diode à laser intégrée de classe 3A ou 3B Prenez connaissance des informations suivantes Rayonnement laser lorsque le carter est ouvert Evitez toute expositiondirecte au rayon laser Evitez de regarder fixement le faisceau ou del observer à l aide d instruments optiques 18 kg 37 lb 32 kg 70 5 lb 55 kg 121 2 lb ATTENTION Soulevez la machine avec précaution ATTENTION L interr...

Page 22: ...ten sind Zum Installieren Transportieren und Öffnen der Abdeckungen des Computers oder der angeschlossenen Einheiten die Kabel gemäß der folgenden Tabelle anschließen und abziehen Zum Anschließen der Kabel gehen Sie wie folgt vor Zum Abziehen der Kabel gehen Sie wie folgt vor 1 Schalten Sie alle Einheiten AUS 2 Schließen Sie erst alle Kabel an die Einheiten an 3 Schließen Sie die Signalkabel an di...

Page 23: ...hier angegeben verwendet kann gefährliche Laserstrahlung auftreten VORSICHT Einige Lasergeräte enthalten eine Laserdiode der Klasse 3A oder 3B Beachten Sie Folgendes Laserstrahlung bei geöffneter Verkleidung Nicht in den Strahl blicken Keine Lupen oder Spiegel verwenden Strahlungsbereich meiden 18 kg 32 kg 55 kg ACHTUNG Arbeitsschutzrichtlinien beim Anheben der Maschine beachten ACHTUNG Mit dem Ne...

Page 24: ...1 2 18 ThinkCentre M83z Hardware Maintenance Manual ...

Page 25: ...1 2 Chapter 1 Safety information 19 ...

Page 26: ...oni di installazione spostamento o apertura dei coperchi di questo prodotto o delle unità collegate Per collegarsi Per scollegarsi 1 SPEGNERE le apparecchiature 2 Innanzitutto collegare tutti i cavi alle unità 3 Collegare i cavi di segnale ai connettori 4 Collegare i cavi di alimentazione alla presa 5 Accendere l unità 1 SPEGNERE le apparecchiature 2 Innanzitutto rimuovere i cavi di alimentazione ...

Page 27: ...laser contengono un diodo laser di Classe 3A o Classe 3B Tener presente quanto segue Aprendo l unità vengono emesse radiazioni laser Non fissare il fascio non guardarlo direttamente con strumenti ottici ed evitare l esposizione al fascio 18 kg 32 kg 55 kg ATTENZIONE Prestare attenzione nel sollevare l apparecchiatura ATTENZIONE Il pulsante di controllo dell alimentazione presente sull unità e l in...

Page 28: ...22 ThinkCentre M83z Hardware Maintenance Manual ...

Page 29: ...nstalación mantenimiento o reconfiguración de este producto durante una tormenta eléctrica Conecte todos los cables de alimentación a tomas de corriente debidamente cableadas y conectadas a tierra Cualquier equipo que se conecte a este producto también debe conectarse a tomas de corriente debidamente cableadas Siempre que sea posible utilice una sola mano para conectar o desconectar los cables de ...

Page 30: ...ositivos PRECAUCIÓN Cuando sustituya una batería de litio utilice solamente una batería número de pieza 45C1566 u otra de tipo equivalente recomendada por el fabricante Si su sistema dispone de un módulo que contiene una batería de litio reemplácelo sólo con el mismo tipo de módulo del mismo fabricante La batería contiene litio y puede explotar si no se utiliza manipula o desecha correctamente No ...

Page 31: ...IÓN Adopte procedimientos seguros al levantar el equipo PRECAUCIÓN El botón de control de alimentación del dispositivo y el interruptor de alimentación de la fuente de alimentación no desconectan la corriente eléctrica suministrada al dispositivo Además el dispositivo podría tener más de un cable de alimentación Para suprimir toda la corriente eléctrica del dispositivo asegúrese de que todos los c...

Page 32: ...26 ThinkCentre M83z Hardware Maintenance Manual ...

Page 33: ...imum configuration as shipped 9 kg 19 84 lb Models with full function monitor stand Width 540 mm 21 26 inches Height 446 mm 17 56 inches Depth 250 mm 9 84 inches Maximum configuration as shipped 9 95 kg 21 93 lb Environment Air temperature Operating From 10 C 50 F to 35 C 95 F Storage in original shipping package From 40 C 40 F to 60 C 140 F Storage without package From 10 C 14 F to 60 C 140 F Hum...

Page 34: ...nkVantage Tools program Table 1 Programs in the Lenovo ThinkVantage Tools program Program Icon name Communications Utility Web Conferencing Fingerprint Software Fingerprint Reader Lenovo Solution Center System Health and Diagnostics Password Manager Password Vault Power Manager Power Controls Recovery Media Factory Recovery Disks Rescue and Recovery Enhanced Backup and Restore System Update Update...

Page 35: ...nagement Utility Note Depending on your computer model some of the programs might not be available Accessing Lenovo programs on the Windows 8 1 operating system If your computer is preinstalled with the Windows 8 1 operating system you can access Lenovo programs by doing the following Press the Windows key to go to the Start screen Click a Lenovo program to launch it If you cannot find the program...

Page 36: ... information such as the following Drivers and software Diagnostic solutions Product and service warranty Product and parts details User guides and manuals Knowledge base and frequently asked questions 30 ThinkCentre M83z Hardware Maintenance Manual ...

Page 37: ... computer Look for displayed error codes Listen for beep codes Look for readable instructions or a main menu on the display If you did not receive the correct response proceed to step 6 on page 31 If you do receive the correct response proceed to step 7 on page 31 6 Look at the following conditions and follow the instructions If you hear beep codes during POST go to Beep symptoms on page 59 If the...

Page 38: ...dentical only if they 1 Are the exact machine type and models 2 Have the same BIOS level 3 Have the same adapters attachments in the same locations 4 Have the same address jumpers terminators cabling 5 Have the same software versions and levels 6 Have the same Diagnostic Diskettes version 7 Have the same configuration options set in the system 8 Have the same setup for the operating system control...

Page 39: ...re that it is switched on The power indicator on the front of the computer is on The computer voltage matches the voltage available at the electrical outlet for your country or region The monitor screen is blank Verify that The monitor signal cable is correctly connected to the monitor and to the appropriate monitor connector on the computer The monitor power cord is correctly connected to the mon...

Page 40: ...ower are connected to properly grounded functioning electrical outlets 3 Verify that all attached devices are enabled in the BIOS settings of your computer For more information about accessing and changing the BIOS settings refer to your Chapter 5 Using the Setup Utility program on page 53 4 Go to the Troubleshooting on page 35 and follow the instructions for the type of problem you are experienci...

Page 41: ...l safety information provided with your computer For your safety do not operate the computer with the cover removed 2 Run the diagnostic program to ensure that your computer is operating correctly 3 Reinstall the new hardware option or software following the manufacturer s instructions Select the problem your computer is experiencing from the following list Audio problems on page 35 CD problems on...

Page 42: ...er Pro or SoundBlaster emulation Verify that the audio device drivers are correctly installed See Windows help system for more information If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Lenovo Support Web site on page 29 An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into a drive Sympto...

Page 43: ...DVD does not work Actions Verify that the disc is inserted correctly with its label up Ensure that the disc you are using is clean To remove dust or fingerprints wipe the disc clean with a soft cloth from the center to the outside Wiping a disc in a circular motion might cause loss of data Verify that the disc you are using is not scratched or damaged Try inserting another disc that you know is go...

Page 44: ...he disc or package for regional coding You might need to purchase a disc with coding for the region where you are using your computer If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Lenovo Support Web site on page 29 No audio or intermittent audio while playing DVD movie Symptom No audio or intermittent audio while playing DVD...

Page 45: ...not working the computer might overheat If SCSI devices are installed verify that the last external device in each SCSI chain is terminated correctly See your SCSI documentation If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Lenovo Support Web site on page 29 Hard disk drive problems Select your symptom from the following lis...

Page 46: ... Lenovo Solution Center on page 51 Keyboard mouse or pointing device problems Select your symptom from the following list All or some keys on the keyboard do not work on page 40 The mouse or pointing device does not work on page 41 The pointer on the screen does not move smoothly with the mouse on page 41 The fingerprint reader does not work on page 42 The wireless keyboard does not work on page 4...

Page 47: ...b site on page 29 Optical mouse This section provides instructions on how to clean an optical mouse An optical mouse uses a light emitting diode LED and an optical sensor to navigate the pointer If the pointer on the screen does not move smoothly with the optical mouse you might need to clean the mouse To clean an optical mouse do the following 1 Turn off your computer 2 Disconnect the mouse cable...

Page 48: ...ect the transceiver and the keyboard Monitor problems Note Many monitors have status indicator lights and built in controls for adjusting brightness contrast width height and other picture adjustments However the controls vary from monitor type to monitor type For information about the status lights and using the controls refer to the documentation that comes with your monitor Select your symptom ...

Page 49: ...mputer Attention Using a resolution or refresh rate that is not supported by your monitor might damage it Check the documentation that comes with your monitor to verify the supported refresh rates The monitor might be affected by interference from nearby equipment Magnetic fields around other devices such as transformers appliances fluorescent lights and other monitors might be causing the problem...

Page 50: ...o apparent reason on page 45 If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps the connection fails or errors occur on page 45 If your computer is a Gigabit Ethernet model it cannot connect to the network at 1000 Mbps Instead it connects at 100 Mbps on page 45 Your computer cannot connect to the network Symptom Your computer cannot connect to the network Actions Ensure ...

Page 51: ...om The adapter stops working for no apparent reason Action The network driver files may be corrupt or missing Update the driver by referring to the Solution description for the procedure to ensure that the correct device driver is installed The Wake On LAN feature is not working Symptom The Wake On LAN WOL feature is not working Actions Ensure that WOL is enabled in the BIOS Setup Utility program ...

Page 52: ...dphone but comes from the local speaker even though the headset or headphone is connected using the Headset profile or AV profile Action Do the following 1 Exit the application that uses the sound device for example Windows Media Player 2 Open Control Panel 3 Click Hardware and Sound Sound 4 Select the Playback tab 5 If you are using the Headset profile select Bluetooth Hands free Audio and click ...

Page 53: ...CSI options are turned on External SCSI options must be turned on before the computer is turned on For more information see your SCSI documentation Verify that the option and any required device drivers are installed correctly If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Lenovo Support Web site on page 29 Performance and lo...

Page 54: ... out your Inbox Sent Items and Deleted Items folders from your e mail application The folder names and procedures vary depending on your e mail application If you need assistance see the help system for your e mail application Excessive number of fragmented files Symptom Excessive number of fragmented files Action Run the Windows Disk Defragmenter program Note Depending on the size of the hard dis...

Page 55: ...inter are correctly installed 2 You have assigned the printer port correctly in your operating system application program or BIOS settings For more information about BIOS settings see Chapter 5 Using the Setup Utility program on page 53 If the problem persists run the tests described in the documentation that comes with your printer If you cannot correct the problem have the computer serviced See ...

Page 56: ... To determine if problems are caused by newly installed software verify that Your computer has the minimum memory requirements needed to use the software See the information supplied with the software to verify memory requirements If you just installed an adapter or memory you might have a memory address conflict The software is designed to operate on your computer Other software works on your com...

Page 57: ...puter problems if your computer is running the Windows operating system Notes 1 Your computer is preinstalled with the Lenovo Solution Center program for diagnostic purposes For more information about the Lenovo Solution Center program see Lenovo Solution Center on page 51 2 If you are unable to isolate and repair the problem yourself after running the diagnostic program save and print the log fil...

Page 58: ...52 ThinkCentre M83z Hardware Maintenance Manual ...

Page 59: ...es and exit the Setup Utility program Press Enter when prompted to confirm the exit The error message will not be displayed again Press F2 to bypass the error message and log in to the operating system Note You have to enable the configuration change detection feature for the POST to detect the removal of the hard disk drive To enable the configuration change detection feature do the following 1 S...

Page 60: ... responsible for maintaining the configuration settings of several computers you might want to set an Administrator Password When an administrator password is set you are prompted to type a valid password each time you try to access the Setup Utility program The Setup Utility program cannot be accessed until a valid password is typed in If both the power on password and administrator password are ...

Page 61: ...position pin 1 and pin 2 15 Repeat step 8 through step 11 16 Turn on the computer to restart the operating system Enabling or disabling a device This section provides information on how to enable or disable user access to the following devices USB Setup Use this option to enable or disable a USB connector When a USB connector is disabled the device connected to the USB connector cannot be used SAT...

Page 62: ...ng ErP compliance mode You can enable the energy related products directive ErP compliance mode through the Power menu in the Setup Utility program to reduce the consumption of electricity when your computer is in sleep or off mode To enable ErP compliance mode in the Setup Utility program do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 53 2 From t...

Page 63: ...select Exit OS Optimized Default 3 Depending on the operating system to be installed do one of the following To install the Windows 8 1 64 bit operating system select Enabled To install an operating system other than Windows 8 1 64 bit select Disabled 4 Select Yes in the window displayed and press Enter to confirm your selection 5 Press F10 to save changes and exit the Setup Utility program See Ex...

Page 64: ...58 ThinkCentre M83z Hardware Maintenance Manual ...

Page 65: ...rror FRU Action The start up drive is not in the boot sequence in configuration Check the configuration and ensure the start up drive is in the boot sequence No operating system installed on the boot drive Install an operating system on the boot drive The boot sector on the startup drive is corrupted The drive must be formatted Do the following 1 Attempt to back up the data on the failing hard dis...

Page 66: ...eration Starts the video operation Verifies that the boot drive is working If the POST detects a problem an error message appears on the screen A single problem can cause several error messages to appear When you correct the cause of the first error message the other error messages probably will not appear on the screen the next time you turn on the system Error code POST error message Description...

Page 67: ...erver 1 Ensure that network is in startup sequence as first device or first device after diskette 2 Ensure that network adapter is enabled for RPL 3 Network adapter Advise network administrator of new MAC address Computer will not perform a Wake On LAN if applicable 1 Check power supply and signal cable connections to network adapter 2 Ensure that the operating system settings are set to enable Wa...

Page 68: ...m Board Power on indicator or hard disk drive in use light not on but computer works correctly 1 Power switch LED assembly 2 System Board Printer problems 1 Printer 2 System Board Program loads from the hard disk with a known good diagnostics diskette in the first 3 5 inch diskette drive 1 Run the Setup Utility program and check Startup sequence 2 Diskette Drive 3 Diskette Drive Cable 4 System Boa...

Page 69: ...dapters 1 Power off the computer 2 Remove or disconnect the following components if installed one at a time a External devices modem printer or mouse b Any adapters c Memory modules d Extended video memory e External Cache f External Cache RAM g Hard disk drive h Diskette drive 3 Power on the computer to re test the system 4 Repeat steps 1 through 3 until you find the failing device or adapter If ...

Page 70: ...64 ThinkCentre M83z Hardware Maintenance Manual ...

Page 71: ...rs on the front of your computer Figure 1 Front connector control and indicator locations 1 Integrated camera activity indicator in some models 2 Integrated camera block shield in some models 3 Integrated camera in some models 4 Integrated microphones in some models 5 Power indicator 6 Internal speakers 7 Card reader in some models 8 USB 3 0 connector 2 9 Headphone connector 10 Microphone connecto...

Page 72: ...ctor Description Ethernet connector Used to attach an Ethernet cable for a local area network LAN Note To operate the computer within Federal Communications Commission FCC Class B limits use a Category 5 Ethernet cable Microphone connector Used to attach a microphone to your computer when you want to record sound or if you use speech recognition software Power cord connector Used to attach the pow...

Page 73: ... keyboard a USB mouse a USB scanner or a USB printer If you have more than eight USB devices you can purchase a USB hub which you can use to connect additional USB devices VGA out connector Used to attach a video graphics array VGA monitor or other devices that use a VGA connector Chapter 7 Locations 67 ...

Page 74: ...Locating major FRUs and CRUs The following figure shows the locations of the major FRUs and CRUs 68 ThinkCentre M83z Hardware Maintenance Manual ...

Page 75: ...Figure 3 Locating major FRUs and CRUs Chapter 7 Locations 69 ...

Page 76: ... Frame stand tilt only monitor stand or full function monitor stand No No 2 Computer cover No No 3 System board shield No No 4 System fan No No 5 Heat sink assembly No No 6 Microprocessor No No 7 Memory modules No No 8 System board No No 9 Chassis No No 10 LCD panel No No 11 Battery No No 12 Card reader in some models No No 13 Wi Fi card in some models No No 14 Rear I O assembly No No 15 Internal ...

Page 77: ...er 8 Clear CMOS 2 9 Mini PCI Express card slot WI FI card connector 10 Internal speaker connector 11 Card reader connector 12 Rear I O assembly connector 13 Serial connector 14 SATA 3 0 connector Hard disk drive signal connector 15 SATA power connector Hard disk drive and optical drive power connector 16 PS 2 keyboard and PS 2 mouse connector 17 SATA 3 0 connector Optical drive signal connector 18...

Page 78: ...72 ThinkCentre M83z Hardware Maintenance Manual ...

Page 79: ...y CAUTION Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover To remove and install the frame stand see Removing and installing the frame stand on page 73 To remove and install the tilt only monitor stand see Removing and installing the tilt only monitor stand on page 74 To remove and install the full function monitor stand see Removing ...

Page 80: ... frame stand and then install the rubber cushion Removing and installing the tilt only monitor stand To remove and install the tilt only monitor stand do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or...

Page 81: ...lt only monitor stand 2 Install the rubber cushions if necessary Figure 8 Installing the tilt only monitor stand Removing and installing the full function monitor stand To remove and install the full function monitor stand do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all...

Page 82: ... remove the computer cover Attention Before you replace any FRU be sure to read and understand Chapter 1 Safety information on page 1 These precautions and guidelines will help you work safely CAUTION Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover To remove the computer cover do the following 1 Remove all media from the drives and t...

Page 83: ...er and wait three to five minutes to let the computer cool before removing the computer cover To remove and install the hard disk drive EMI shield do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or clo...

Page 84: ...sk drive EMI shield as shown to remove it from the hard disk drive bracket and then lift the EMI shield out of the chassis Figure 11 Removing the hard disk drive EMI shield 78 ThinkCentre M83z Hardware Maintenance Manual ...

Page 85: ...ece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 119 Replacing the 3 5 inch hard disk drive or hybrid drive This section provides instructions on how to replace the 3 5 inch hard disk drive Attention Before you replace any FRU be sure to read and understand Chapter 1 Safety information on page 1 These precautio...

Page 86: ...d the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer stand See Removing and installing the computer stand on page 73 4 Remove the computer cover See Removing the computer cover on page 76 5 Remove the hard disk drive EMI shield See Removing and installing the hard disk drive EMI shield on page 77 6 Disconnect...

Page 87: ...ve EMI shield on page 77 What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 119 Replacing the 2 5 inch solid state drive or hybrid drive This section provides instructions on how to replace the 2 5 inch solid state drive Attention Before you replace any FRU be sure to read a...

Page 88: ...ing the hard disk drive EMI shield on page 77 6 Disconnect the cable from the solid state drive 7 Remove the screw 1 and then pivot the hard disk drive bracket with the solid state drive as shown to remove it from the chassis Figure 15 Removing the hard disk drive bracket with the solid state drive 8 Remove the three screws that secure the solid state drive to the bracket and then remove the solid...

Page 89: ...o complete the installation or replacement go to Completing the parts replacement on page 119 Replacing the optical drive Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Safety information on page 1 This section provides instructions on how to replace the optical drive Note The optical drive is available only in some models To replace the op...

Page 90: ...moving the optical drive 6 To install a new optical drive slide the new optical drive into the optical drive bay until the optical drive is seated in place and connected to the optical drive cable Figure 18 Installing the optical drive 84 ThinkCentre M83z Hardware Maintenance Manual ...

Page 91: ...replace the converter board To replace the converter board do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that...

Page 92: ... drive on page 83 What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 119 Removing and installing the system board shield This section provides instructions on how to remove and install the system board shield Attention Do not open your computer or attempt any repair before r...

Page 93: ...igure 21 Removing the system board shield 6 To install the system board shield position the system board shield into the chassis so that the two screw holes in the system board shield align with the corresponding holes in the chassis 7 Install the two screws to secure the system board shield to the chassis What to do next To work with another piece of hardware go to the appropriate section To comp...

Page 94: ...face Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer stand See Removing and installing the computer stand on page 73 4 Remove the computer cover See Removing the computer cover on page 76 5 Remove the system board shield See Removing and installing the system board shield on page 86 6 Remove the five ...

Page 95: ... To install the new rear I O assembly connect the PS 2 keyboard mouse cable if necessary and the serial connector cable of the new rear I O assembly to the system board See Locating parts on the system board on page 71 10 Note the orientation of the power cord connector and install it onto the new rear I O assembly Ensure that the two screw holes in the power cord connector align with the correspo...

Page 96: ...til it is seated firmly and all the screw holes 1 align with the corresponding holes in the chassis Figure 24 Installing the rear I O assembly 12 Install the five screws to secure the rear I O assembly to the chassis Figure 25 Installing the five screws to secure the rear I O assembly 13 Install the system board shield See Removing and installing the system board shield on page 86 90 ThinkCentre M...

Page 97: ...isconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer stand See Removing and installing the computer stand on page 73 4 Remove the computer cover See Removing the computer cover on page 76 5 Re...

Page 98: ...button board Attention Before you replace any FRU be sure to read and understand Chapter 1 Safety information on page 1 These precautions and guidelines will help you work safely CAUTION Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover To remove and install the control button board do the following 1 Remove all media from the drives a...

Page 99: ...ng the control button board 6 Take out the control button board Figure 29 Taking out the control button board 7 Install the control button board and ensure that it is secured by the latches Chapter 8 Replacing FRUs 93 ...

Page 100: ...do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing ...

Page 101: ...ws to secure the VESA mount bracket 9 Install the rear I O assembly See Replacing the rear I O assembly on page 87 10 Install the system board shield See Removing and installing the system board shield on page 86 What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 119 Replaci...

Page 102: ...uter cover See Removing the computer cover on page 76 5 Remove the system board shield See Removing and installing the system board shield on page 86 6 Remove the rear I O assembly See Replacing the rear I O assembly on page 87 7 Remove the VESA mount bracket See Removing and installing the VESA mount bracket on page 94 8 Disconnect the power supply assembly cable from the system board 9 Remove th...

Page 103: ...t all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer stand See Removing and installing the computer stand on page 73 4 Remove the computer cover See Removing the computer cover on page 76 5 Remove the...

Page 104: ...mpleting the parts replacement on page 119 Replacing the integrated camera Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Safety information on page 1 This section provides instructions on how to replace the integrated camera Note The integrated camera is available only in some models To replace the integrated camera do the following 1 Remo...

Page 105: ...egrated camera cable from the camera Then remove the camera from the chassis Figure 34 Removing the integrated camera 6 To install the new integrated camera connect the integrated camera cable to the new integrated camera Chapter 8 Replacing FRUs 99 ...

Page 106: ...n or replacement go to Completing the parts replacement on page 119 Replacing the heat sink assembly CAUTION The heat sink assembly might be very hot Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Safety information on page 1 Thi...

Page 107: ...t secure the heat sink assembly to the system board Then remove the screw 5 as shown Lift the failing heat sink assembly off the system board Notes a Carefully loosen the four screws from the system board to avoid any possible damage to the system board The four screws cannot be removed from the heat sink assembly b You might have to gently twist the heat sink assembly to free it from the micropro...

Page 108: ... or attempt any repair before reading and understanding the Chapter 1 Safety information on page 1 This section provides instructions on how to replace the microprocessor To replace the microprocessor do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are conne...

Page 109: ...Removing and installing the system board shield on page 86 6 Remove the heat sink assembly See Replacing the heat sink assembly on page 100 7 Press the small handle 1 to open the retainer 2 to access the microprocessor 3 Figure 38 Opening the retainer to access the microprocessor Chapter 8 Replacing FRUs 103 ...

Page 110: ...This is important when installing a new microprocessor on the system board Figure 39 Noting the orientation of the microprocessor in the socket c Touch only the sides of the microprocessor Do not touch the gold contacts on the bottom d Do not drop anything onto the microprocessor socket while it is exposed The socket pins must be kept as clean as possible Figure 40 Removing the microprocessor 9 Ma...

Page 111: ...g the parts replacement on page 119 Installing or replacing a memory module Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Safety information on page 1 This section provides instructions on how to install or replace a memory module Your computer has two memory slots for installing or replacing double data rate 3 small outline dual inline me...

Page 112: ... out of the memory slot Figure 42 Removing a memory module 7 Position the new memory module so that the notch 2 on the memory module aligns with the key 1 in the memory slot Then insert the memory module into the memory slot at an angle of about 20 degrees Ensure that the new memory module is inserted firmly and then pivot the memory module downward until it snaps into position Notes Carefully han...

Page 113: ...re lost An error message will be displayed when you turn on the computer Refer to the Lithium coin cell battery notice in the Safety Warranty and Setup Guide for information about replacing and disposing of the battery To replace the battery do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets...

Page 114: ...any repair before reading and understanding the Chapter 1 Safety information on page 1 Note The card reader is available only in some models This section provides instructions on how to replace the card reader To replace the card reader do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and ...

Page 115: ...ur computer or attempt any repair before reading and understanding the Chapter 1 Safety information on page 1 Note The Wi Fi card is available only in some models This section provides instructions on how to replace the Wi Fi card To replace the Wi Fi card do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from ele...

Page 116: ...the screw that secures the Wi Fi card so that the Wi Fi card pops up Figure 47 Disconnecting cables and releasing the Wi Fi card 7 Remove the Wi Fi card from the mini PCI Express card slot as shown Figure 48 Removing the Wi Fi card 110 ThinkCentre M83z Hardware Maintenance Manual ...

Page 117: ... PCI Express card slot at an angle of about 20 degrees Ensure that the Wi Fi card is inserted firmly Then pivot the Wi Fi card downward so that the screw hole in the Wi Fi card aligns with the mounting stud on the system board Figure 49 Installing the Wi Fi card Chapter 8 Replacing FRUs 111 ...

Page 118: ...ove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or other flat surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove...

Page 119: ...r on page 102 15 To install the new system board position the new system board in the chassis so that the six screw holes in the system board align with the corresponding holes in the chassis Then install the six screws to secure the system board to the chassis 16 Route all the cables that you disconnected from the system board and then connect the cables to the system board See Locating parts on ...

Page 120: ...htly different from the illustration Figure 52 Installing the microprocessor socket cover 3 Carefully check the four corners of the socket cover to ensure that the cover is seated securely 4 Follow any additional instructions that are included with the replacement part you received Replacing the LCD panel Attention Do not open your computer or attempt any repair before reading and understanding th...

Page 121: ...cing the rear I O assembly on page 87 10 Remove the internal speakers See Replacing the internal speakers on page 91 11 Remove the VESA mount bracket See Removing and installing the VESA mount bracket on page 94 12 Remove the power supply assembly See Replacing the power supply assembly on page 95 13 Remove the system fan See Replacing the system fan on page 97 14 Disconnect the LCD panel cable fr...

Page 122: ...16 Remove the screws that secure the chassis with the LCD panel Figure 54 Removing the eight screws that secure the chassis with the LCD panel 116 ThinkCentre M83z Hardware Maintenance Manual ...

Page 123: ...18 Remove the four screws that secure the LCD panel to the chassis Figure 56 Removing the four screws that secure the LCD panel 19 Lift the chassis a little bit upward to access the LCD panel cable and the converter board cable Note the cable routing and disconnect the converter board cable from the LCD panel Then remove the LCD panel from the chassis Chapter 8 Replacing FRUs 117 ...

Page 124: ...ystem fan See Replacing the system fan on page 97 26 Install the power supply assembly See Replacing the power supply assembly on page 95 27 Install the VESA mount bracket See Removing and installing the VESA mount bracket on page 94 28 Install the internal speakers See Replacing the internal speakers on page 91 29 Install the rear I O assembly See Replacing the rear I O assembly on page 87 30 Ins...

Page 125: ...nstalling the computer cover 3 Position the computer cover into place and then tighten the two screws 1 to secure the computer cover Figure 58 Installing the computer cover 4 Install the computer stand See Removing and installing the computer stand on page 73 5 If a Kensington style cable lock is available lock the computer cover 6 Connect the external cables and the power cord to the computer 7 D...

Page 126: ...120 ThinkCentre M83z Hardware Maintenance Manual ...

Page 127: ...fter you replace the system board the VPD must be updated To update the VPD see BIOS update procedures on page 121 BIOS levels An incorrect level of BIOS can cause false errors and unnecessary FRU replacement Use the following information to determine the current level of BIOS installed in the computer the latest BIOS available for the computer and where to obtain the latest level of BIOS To deter...

Page 128: ... do want to change the machine type and model press Y and then type in the machine type and model and press Enter 9 Follow the instructions on the screen to complete the update After the update is completed remove the disc from the optical drive 10 Restart your computer and start the Setup Utility program See Starting the Setup Utility program on page 53 11 From the Setup Utility program main menu...

Page 129: ... Boot block Recovery 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is fac...

Page 130: ... on automatically This can be either a single event or a daily event Wake On LAN If the computer has a properly configured token ring or Ethernet LAN adapter card that is Wake On LAN enabled and there is remote network management software you can use the Wake On LAN feature When you set Wake On LAN to Enabled the computer will turn on when it receives a specific signal from another computer on the...

Page 131: ...e publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Len...

Page 132: ...ded for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited European conformance CE mark Trademarks The following terms are trademarks of Lenovo in the United States other countries or both Lenovo The Lenovo logo Rescue and Recovery ThinkVantage ThinkCentre Microsoft Windows and Windows Media are trademark...

Page 133: ...85 CRU completing the installation 119 CRUs Customer Replaceable Units returning defective 68 D deleting a password 54 Description 66 diagnostic program 51 diagnostics troubleshooting 33 E environment operating 28 Ethernet connector 66 exiting Setup Utility 57 F failure recovering from POST BIOS 123 flashing the BIOS 122 front connectors controls indicators 65 FRU locations 68 FRU part numbers iii...

Page 134: ...sk drive EMI shield 77 system board shield 86 VESA mount bracket 94 replacing 2 5 inch hybrid drive 81 2 5 inch solid state drive 81 3 5 inch hard disk drive 79 3 5 inch hybrid drive 79 battery 107 card reader 108 converter board 85 heat sink assembly 100 integrated camera 98 internal speakers 91 LCD panel 114 memory module 105 microprocessor 102 optical drive 83 power supply assembly 95 rear I O ...

Page 135: ...3 troubleshooting diagnostics 33 U updating flashing the BIOS 122 updating flashing the BIOS 123 USB connector 67 using passwords 53 Setup Utility 53 V VESA mount bracket installing 94 removing 94 VGA out connector 67 viewing and changing settings 53 W Wi Fi card replacing 109 Copyright Lenovo 2014 129 ...

Page 136: ...130 ThinkCentre M83z Hardware Maintenance Manual ...

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