Lenovo IdeaCentre B3 Series User Manual Download Page 36 | Manualshive

Page: 36 / 63

background image

Troubleshooting and

Confirming Setup

This chapter contains the following
topic:



Troubleshooting and Problem Resolution

Note:

The description of the TV tuner card in

this manual is only applicable to machines
which have the TV tuner card. It does not
apply to machines that do not have a TV
tuner card.

User Guide

31

31504337 IC B550-555 UG V1.0 (Win8)(EN)(R).indb 31

2013-5-27 10:32:19

«
...
34
35
36
37
38
...
»

Summary of Contents for IdeaCentre B3 Series

Page 1: ...Version 1 0 Machine type 10135 F0A6 B550 10136 F0A7 B555 2013 06 Lenovo IdeaCentre B5 Series User Guide 31504337 31504337 IC B550 555 UG V1 0 Win8 EN R indb 1 2013 5 27 10 32 12 ...

Page 2: ...eference only and may differ from actual product appearance Product design and specifications may be changed without notice Danger Be aware of extremely hazardous or potentially lethal situations Attention Be aware of possible damage to programs devices or data Note Pay attention to this important information Copyright Lenovo 2013 All rights reserved LIMITED AND RESTRICTED RIGHTS NOTICE If data or...

Page 3: ...31504337 IC B550 555 UG V1 0 Win8 EN R indb 2 2013 5 27 10 32 12 ...

Page 4: ...necting to the Internet 10 Wired keyboard selected models only 11 Using Windows 8 13 Switching between the main Windows 8 interfaces 14 The Charms Bar 14 Shutting down the computer 14 Switching between apps 15 Closing an app 15 Opening other system programs 15 Windows Help and Support 15 Touch screen instructions 17 Touch Screen Calibration 18 User Gesture Instructions for the Touch screen 18 Prec...

Page 5: ...ms 33 Troubleshooting Software Problems 34 Troubleshooting Problems with Optical Drives and Hard Disks 35 Special considerations for troubleshooting Windows 36 Windows Help and Support 36 BIOS setup utility 37 Performing Daily Maintenance Tasks 38 Hardware Replacement Guide 39 Overview 40 Replacing hardware 43 Appendix 55 Declaration 55 Trademarks 56 Energy Star Statement 57 Enabling ErP complianc...

Page 6: ...Information on computer connections Note The descriptions in this chapter might be different from what you see on your computer depending on the computer model and configuration User Guide 1 Using the Computer Hardware 31504337 IC B550 555 UG V1 0 Win8 EN R indb 1 2013 5 27 10 32 13 ...

Page 7: ...amera Hard disk drive indicator Bluetooth status indicator Wi Fi status indicator Volume down Volume up Brightness down Brightness up Novo Vision switch PC mode HDMI in switch Monitor ON OFF Built in IR receiver Only functional on models equipped with a IR receiver module Attention The effective range of the Built in IR Emitter is 10 feet 31504337 IC B550 555 UG V1 0 Win8 EN R indb 2 2013 5 27 10 ...

Page 8: ...er Blocked air vents may cause thermal problems 1 2 3 4 5 6 7 Optical drive Power button USB 3 0 connector Headphone connector Microphone connector USB 3 0 connector Memory card reader Attention Do not insert 3 inch discs into the optical drive 31504337 IC B550 555 UG V1 0 Win8 EN R indb 3 2013 5 27 10 32 14 ...

Page 9: ...rt selected models only HDMI in connector selected models only HDMI out connector USB 3 0 connectors 2 selected models only USB 2 0 connectors 2 Ethernet connector Power connector Air vents do not block 31504337 IC B550 555 UG V1 0 Win8 EN R indb 4 2013 5 27 10 32 15 ...

Page 10: ...from the vertical Attention 1 The computer stand must remain installed at all times to ensure maximum system stability 2 Make sure the angle of the computer is at least 15 degrees from the vertical otherwise the computer will be unstable and could fall over 31504337 IC B550 555 UG V1 0 Win8 EN R indb 5 2013 5 27 10 32 15 ...

Page 11: ...er sounds without disturbing anyone USB connector Use this connector to attach a device that requires a USB connection Ethernet connector Use this connector to attach the computer to an Ethernet type local area network HDMI connector optional Connects to the HDMI connector on your display or TV TV Tuner connector optional Connects to an external antenna to view programs using the optional TV tuner...

Page 12: ...cting your computer Connecting the power cord Connect the power cord to an electrical outlet We recommend using a grounded connection or a surge protector 31504337 IC B550 555 UG V1 0 Win8 EN R indb 7 2013 5 27 10 32 15 ...

Page 13: ...uter Press the power button on the side of the computer to turn on the computer Note The buttons at the bottom of the screen are touch buttons When you touch these the indicator lights turn on 31504337 IC B550 555 UG V1 0 Win8 EN R indb 8 2013 5 27 10 32 15 ...

Page 14: ...9 User Guide Hold the computer tightly when you carry it 31504337 IC B550 555 UG V1 0 Win8 EN R indb 9 2013 5 27 10 32 16 ...

Page 15: ... detailed setup instructions Note Broadband modem and router installation procedures vary depending on the manufacturer Follow the manufacturer s instructions Wireless network connection For wireless networks you can use the built in wireless LAN antenna to access your wireless home network To connect your computer to the wireless network 1 Move the cursor to the top right or bottom right corner o...

Page 16: ... compatible software specially configured to run on this model of computer Notes Some models are not equipped with the LVT program The LVT key on the keyboard is disabled in the models without the LVT program F2 Your computer has the Lenovo Rescue System installed To learn more about this program repeatedly press and release the F2 key once turning on the computer until the Lenovo Rescue System op...

Page 17: ...12 User Guide 31504337 IC B550 555 UG V1 0 Win8 EN R indb 12 2013 5 27 10 32 16 ...

Page 18: ...pening other system programs Windows Help and Support Attention The Windows 8 operating system is provided by Microsoft Corporation Please use it in accordance with the END USER LICENSE AGREEMENT EULA between you and Microsoft For any question related to the operating system please contact Microsoft directly User Guide 13 31504337 IC B550 555 UG V1 0 Win8 EN R indb 13 2013 5 27 10 32 16 ...

Page 19: ...hen it is displayed Press the Windows key The Charms Bar Charms provide new and faster ways to perform many basic tasks To display the charms do one of the following Move the cursor to the top right or bottom right corner of the screen If your computer is equipped with touch screen swipe in from the right edge of the screen Press the Windows key C Shutting down the computer To shut down the comput...

Page 20: ...th touch screen swipe in from the top edge of the screen When the app page becomes smaller drag it to the bottom of the screen Opening other system programs There is a fast way to open other system programs To open the menu do one of the following Move the cursor to the bottom left corner of the screen When the thumbnail appears right click with the mouse to open the menu Press the Windows key X W...

Page 21: ...16 User Guide 31504337 IC B550 555 UG V1 0 Win8 EN R indb 16 2013 5 27 10 32 16 ...

Page 22: ...r Guide 17 This chapter contains the following topics Touch Screen Calibration User Gesture Instructions for the Touch screen Attentions when using the Touch Screen 31504337 IC B550 555 UG V1 0 Win8 EN R indb 17 2013 5 27 10 32 17 ...

Page 23: ...ibration program The procedure is as follows 1 In Control Panel select Hardware and Sound 2 In Hardware and Sound window select Tablet PC Settings 3 In Tablet PC Settings dialogue click Calibrate button User Gesture Instructions for the Touch screen The Touch screen supports single touch and rotational movements enlargement and reduction multi touch operations and the user can transmit position in...

Page 24: ...rmed by clicking the mouse left button 2 Single Finger Right Click For the item selected on the touch screen press and hold your finger on the screen until a circle appears After lifting your finger from the touch screen a menu bar will pop up completing the single finger right click operation This is similar to the action performed by clicking the mouse right button 31504337 IC B550 555 UG V1 0 W...

Page 25: ...ment you can make with a mouse 4 Rolling Movement When you move your finger one time vertically or horizontally on the touch screen this is called a Rolling Operation For example This operation is similar to moving the scroll wheel on the top of a mouse and produces the same results as the scroll wheel interface does 31504337 IC B550 555 UG V1 0 Win8 EN R indb 20 2013 5 27 10 32 17 ...

Page 26: ...ge or reduce the picture size in Windows Photo Viewer 6 Rotation Operation Use two figures to touch the desired item on the touch screen then rotate them in the desired direction For example you can rotate the picture which is being displayed in Windows Photo Viewer Note To learn more about how to use the touch screen refer to Windows Help and Support by press Windows key F1 or Select Settings cha...

Page 27: ... By clicking on Settings you can adjust the Speed and Spatial tolerance parameters to match the user s natural way of double clicking You can double click on the lower right corner of the icon to test this Note Users can access more help information from the Windows Help and Support menu 31504337 IC B550 555 UG V1 0 Win8 EN R indb 22 2013 5 27 10 32 18 ...

Page 28: ... a water mark and affect touch operation 5 Avoid using the touch screen in dusty environments or hot or humid conditions Any abrupt temperature change may cause condensation on the inside surface of the glass screen which will disappear after a short time and does not affect normal use Note The touch screen will not affect other computer processes when used normally 6 Recognition of touch gestures...

Page 29: ...creen does not function in Rescue System mode 8 The touch screen also does not function during the startup process in Hibernate mode and in Sleep mode or Safe mode 31504337 IC B550 555 UG V1 0 Win8 EN R indb 24 2013 5 27 10 32 18 ...

Page 30: ... using OneKey Recovery If you do this all of the existing data on drive C will be lost but the content and format of the other partitions of the hard disk drive will remain unchanged If you want to install an operating system and back it up with OneKey Recovery you must format the C partition in NTFS format and install the operating system on the C partition Otherwise the OneKey Recovery system ca...

Page 31: ... use application You can use it to restore your computer to the system default or to a previously backed up state Detailed Operation Procedure 1 Repeatedly press and release the F2 key once turning on the computer until the Lenovo Rescue System opens then select OneKey Recovery Note System Recovery will overwrite all of the data on the C drive To prevent loss of data be sure to back up relevant da...

Page 32: ... Drivers and Application Installation software The system will restart After the system has restarted the drivers and application installation process will continue until it has completed Method 2 Manual Installation In the Windows system Select Driver and Application Installation from the Search charm After starting the procedure install the drivers and software manually by following the prompts ...

Page 33: ...28 User Guide 31504337 IC B550 555 UG V1 0 Win8 EN R indb 28 2013 5 27 10 32 19 ...

Page 34: ...lowing topic Software instructions Note The interface and functionality of these features will depend on which software was shipped with the computer model you purchased User Guide 29 31504337 IC B550 555 UG V1 0 Win8 EN R indb 29 2013 5 27 10 32 19 ...

Page 35: ...w This program supports online upgrades The functions shown below are for reference only functionality will depend on the program icons currently displayed Registration Registration provides you with access to product support upgrades and alerts on topics Take advantage of award winning Lenovo services User Guide The User Guide provides more information about your computer Service and Warranty You...

Page 36: ...hooting and Problem Resolution Note The description of the TV tuner card in this manual is only applicable to machines which have the TV tuner card It does not apply to machines that do not have a TV tuner card User Guide 31 31504337 IC B550 555 UG V1 0 Win8 EN R indb 31 2013 5 27 10 32 19 ...

Page 37: ...r cord is plugged into your computer and a functioning power outlet 2 Unplug the power cord and plug the power cord back in securely and restart the computer 3 If the LCD screen has a LCD On Off button check that the LCD screen has been turned on If still cannot solve the problem contact Lenovo Customer Service Problem You need to change the display property settings Setting display background and...

Page 38: ...ound 2 In Hardware and Sound window select Tablet PC Settings 3 In Tablet PC Settings dialogue click Calibrate button Troubleshooting Audio Problems Problem No sound from the integrated speakers Troubleshooting and problem resolution Adjust the Windows volume control select the speaker icon from the Settings Charm or click the arrow on taskbar to show the hidden icons in Windows desktop mode then ...

Page 39: ... resolution During installation never abort the install process by powering the system off or through other drastic means This can cause system program problems or even failure during system initialization During the uninstall process never directly delete the files or folders This is harmful to the operating system and might cause a system wide malfunction Use the following procedure to properly ...

Page 40: ... for defects Problem The capacity of the hard disk as indicated by the system is less than the nominal capacity Troubleshooting and problem resolution For computers equipped with the OneKey Recovery feature the system recovery feature needs to occupy some hard disk space This may account for the apparent hard disk capacity deficit Further Technical Explanation The nominal capacity of the hard disk...

Page 41: ... computer model only support the Windows 8 system Windows Help and Support If you have a problem with the operating system see the Windows Help and Support file To open the Windows Help and Support file do one of the following Select the Settings charm then select Help Press Windows key F1 You can read the Windows Help and Support file on your computer You can also get online help and support by c...

Page 42: ...program How can I change the boot mode There are two boot modes UEFI and Legacy To change the boot mode start the BIOS setup utility and select Startup Boot Priority then set boot mode to UEFI or Legacy support on the boot menu When do I need to change the boot mode The default boot mode for your computer is the UEFI mode If you need to install a legacy Windows operating system any operating syste...

Page 43: ...n directly onto the display Only use products specifically designed for cleaning displays and follow the instructions included with the product The following are general methods for cleaning the components You can use a soft cloth to remove dust on the surface of the computer the monitor the printer the speakers and the mouse You can use a vacuum cleaner to clean in otherwise inaccessible corners ...

Page 44: ... Ø Installing a wall mount bracket adapter Ø Installing a B CAS card Ø Replacing a memory module Ø Replacing the optical drive Ø Replacing the hard disk drive Ø Replacing the keyboard and mouse Ø Replacing the power cord User Guide 39 31504337 IC B550 555 UG V1 0 Win8 EN R indb 39 2013 5 27 10 32 20 ...

Page 45: ...nly parts provided by Lenovo The description of the TV Tuner card in this manual applies only to those computer models that have the TV Tuner card installed It does not apply to those computer models that do not have the TV Tuner card installed This guide contains procedures for replacing the following parts Memory modules Hard disk drive Optical drive Keyboard mouse wired Power cord Safety inform...

Page 46: ...s this information go to http support lenovo com Tools required To disassemble the computer you need the following tools Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat screwdriver Phillips screwdriver Hex screwdriver Plastic flat screwdriver Plastic tweezers Note The screws for the different components vary in size During the disassembly procedure group the sc...

Page 47: ...modules system boards and microprocessors by the edges Never touch any exposed circuitry Prevent others from touching the parts and other computer components Before you replace a new part touch the anti static package containing the part to a metal expansion slot cover or other unpainted metal surface on the computer for at least two seconds This reduces static electricity in the package and your ...

Page 48: ...table surface Removing the computer cover Attention Turn off the computer and wait 3 to 5 minutes to let it cool down before removing the cover Note It may be helpful to place the computer face down on a soft flat surface for this procedure Lenovo recommends that you use a blanket towel or other soft cloth to protect the computer screen from scratching or other damage To remove the computer cover ...

Page 49: ...l mount to be purchased separately onto the back of the computer To install a VESA wall mount Note It may be helpful to place the computer face down on a soft flat surface for this procedure Lenovo recommends that you use a blanket towel or other soft cloth to protect the touch screen from scratching or other damage VESA wall mount spec VESA100 100mm x 100mm M4 bolts 31504337 IC B550 555 UG V1 0 W...

Page 50: ...ward to unlock it and then slide the stand out 2 3 1 2 Align the VESA wall mount with the mounting holes on the computer and then secure it to the computer with the 4 screws 31504337 IC B550 555 UG V1 0 Win8 EN R indb 45 2013 5 27 10 32 21 ...

Page 51: ...card make sure that you do the following Turn off the power to the system and all peripherals Unplug all power and signal cables from the computer Place the system on a flat stable surface 1 Remove the computer cover Refer to Removing the computer cover 2 Insert the B CAS card into the card port 3 Align then slide the computer cover back into position 31504337 IC B550 555 UG V1 0 Win8 EN R indb 46...

Page 52: ...ed to the computer This includes power cords input output I O cables and any other cables that are connected to the computer Refer to Left and right view and Rear view for help with locating the various connectors 4 Remove the computer cover Refer to Removing the computer cover 5 Push out the latches on both sides of the memory socket to release the memory module and gently pull the memory module ...

Page 53: ...rds from the drives shut down the operating system and turn off the computer and all attached devices 2 Unplug all power cords from electrical outlets 3 Disconnect all cables attached to the computer This includes power cords input output I O cables and any other cables that are connected to the computer Refer to Left and right view and Rear view for help with locating the various connectors 4 Rem...

Page 54: ... springs out as shown 7 Remove the 2 screws that secure the optical drive to the metal bracket 8 Use a small flat head screwdriver to press and push out the pins that secure the cover to the disk 9 Separate the cover from the defective optical drive 31504337 IC B550 555 UG V1 0 Win8 EN R indb 49 2013 5 27 10 32 22 ...

Page 55: ...k into position Replacing the hard disk drive Attention Turn off the computer and wait 3 to 5 minutes to let it cool down before replacing the hard disk drive To replace the hard disk drive Note It may be helpful to place the computer face down on a soft flat surface for this procedure Lenovo recommends that you use a blanket towel or other soft cloth to protect the screen from scratching or other...

Page 56: ...e 2 Push then slide the hard disk drive and bracket out of the chassis as shown 2 1 3 Push the pins and release the hard disk drive from the bracket 31504337 IC B550 555 UG V1 0 Win8 EN R indb 51 2013 5 27 10 32 22 ...

Page 57: ...n copies of the Safety and Warranty Guide or HMM go to the Support Web site at http support lenovo com To replace the keyboard 1 Remove any media disks CDs or memory cards from the drives shut down the operating system and turn off the computer and all attached devices 2 Unplug all power cords from electrical outlets 3 Locate the connector for the keyboard Refer to Left and right view and Rear vie...

Page 58: ... of the Safety and Warranty Guide or HMM go to the Support Web site at http support lenovo com To replace the power cord 1 Remove any media disks CDs or memory cards from the drives shut down the operating system and turn off the computer and all attached devices 2 Locate the connector for the power cord Refer to Rear view 3 Disconnect the defective power cord from the computer and connect the new...

Page 59: ...54 User Guide 31504337 IC B550 555 UG V1 0 Win8 EN R indb 54 2013 5 27 10 32 23 ...

Page 60: ...omputer and the content of the manual at any time without additional notice The manuals included with your computer are provided to help you use Lenovo s products appropriately For the configuration of the product refer to the related contract if any or product packing list or consult the distributor for the product sales The content of the manuals included with your computer is protected by copyr...

Page 61: ...atalyst Cool n Quiet CrossFire PowerPlay Radeon and The Ultimate Visual Experience are trademarks of Advanced Micro Devices Inc Other company product or service names referred to herein or in other Lenovo publications may be trademarks or service marks of others All rights reserved Names or marks of certain companies mentioned in the manuals included with your computer or this document do not nece...

Page 62: ...ontributes to potential financial sayings a cleaner environment and the reduction of greenhouse gas emissions For more information about ENERGY STAR go to http www energystar gov Lenovo encourages you to make efficient use of energy an integral part of your day to day operations To help in this endeavor Lenovo has preset the following power management features to take effect when your computer has...

Page 63: ...y program do the following 1 Repeatedly press and release the F1 key when turning on the computer to start the Setup Utility program 2 From the Setup Utility program main menu select Power ErP and press Enter 3 Select Enabled and press Enter 4 Press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm Note When ErP compliance mode is enabled you only can wake...

Reviews:

No comments

Related manuals for IdeaCentre B3 Series

Brand: Acer Pages: 102

Brand: Sun Microsystems Pages: 14

Brand: Zotac Pages: 57

Brand: Foxconn Pages: 2

Brand: HP Pages: 108

Bc1500 - BladeSystem - Blade PC

Brand: HP Pages: 149

Compaq 18 All-in-One

Brand: HP Pages: 13

Compaq d538 CMT

Brand: HP Pages: 80

Brand: HP Pages: 7

Compaq dc7800 MT

Brand: HP Pages: 102

Brand: HP Pages: 105

Brand: HP Pages: 22

Compaq dc7800 Series

Brand: HP Pages: 276

Compaq dc7700 Ultra Slim Desktop (USDT) Business

Brand: HP Pages: 10

compaq d538 Series

Brand: HP Pages: 2

Compaq 8200 Elite Series

Brand: HP Pages: 65

Compaq 8200 Elite Series

Brand: HP Pages: 77

Compaq 8200 Elite Series

Brand: HP Pages: 4

Brands by name

0 1 2 3 4 5 6 7 8 9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Popular brands

Load more brands