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Lenovo IdeaCentre 5 24IMB05 F0FB006DNY, User Manual, Page: 50 / 88

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Lenovo IdeaCentre 5 24IMB05 F0FB006DNY User Manual Download Page 50

Call Lenovo

If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support 
Center.

Before you contact Lenovo

Prepare the following before you contact Lenovo: 

1.  Record the problem symptoms and details: 

•  What is the problem? Is it continuous or intermittent?

•  Any error message or error code?

•  What operating system are you using? Which version?

•  Which software applications were running at the time of the problem?

•  Can the problem be reproduced? If so, how?

2.  Record the system information: 

•  Product name

•  Machine type and serial number

The following illustration shows where to find the machine type and serial number of your computer. 

–  For AIO 5 24IMB05 models and AIO 5 27IMB05 (with 3-side borderless panel) models:

–  For AIO 5 24IMB05 (with 4-side borderless panel) models:

44

User Guide

Summary of Contents for IdeaCentre 5 24IMB05 F0FB006DNY

Page 1: ...User Guide IdeaCentre AIO 5 ...

Page 2: ...tant safety information on page 47 Safety and Warranty Guide Setup Guide First Edition April 2020 Copyright Lenovo 2020 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Page 3: ...c procedure for resolving computer problems 23 Troubleshooting 23 Startup problems 24 Screen problems 25 Audio problems 26 Network problems 26 Performance problems 29 Storage drive problems 30 CD or DVD problems 30 Serial connector problems 31 Software problems 31 Recovery 31 Restore system files and settings to an earlier point 32 Restore your files from a backup 32 Reset your computer 32 Use adv...

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Page 5: ... to change without notice Lenovo makes constant improvements on the documentation of your computer including this User Guide To get the latest documentation go to https pcsupport lenovo com Microsoft makes periodic feature changes to the Windows operating system through Windows Update As a result some information in this documentation might become outdated Refer to Microsoft resources for the late...

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Page 7: ...lly when you enable the camera required feature from the app 4 Infrared camera Sign in to your account with face authentication 5 Multi touch screen Enable you to use your computer with simple touch gestures See Use the multi touch screen for selected models on page 14 6 Wireless charging pad Charge a phone that supports wireless charging 1 Place your phone at the center of the pad to start chargi...

Page 8: ...ireless charging Blinking white The phone is being charged Solid white The phone is fully charged Blinking amber Charging error occurs Off No phone is detected Note For some phones the indicator might still blink white when the phone is fully charged Either an integrated camera or an infrared camera is provided on your computer for selected models 2 User Guide ...

Page 9: ...a LAN When the yellow indicator blinks data is being transmitted 4 HDMI 1 4 out connector Send audio and video signals from the computer to another audio or video device such as a high performance monitor For more information see https www hdmi org manufacturer hdmi_1_4 index aspx 5 USB 2 0 connectors 2 Connect USB compatible devices such as a USB keyboard USB mouse USB storage device or USB print...

Page 10: ...rinter 9 Combo audio jack Connect headphones or headsets with a 3 5 mm 0 14 inch 4 pole plug Note This jack does not support standalone external microphones If you use headsets choose one with a single plug 10 Power adapter connector Connect the power adapter to your computer for power supply 11 Power button Press to turn on the computer To turn off the computer open the Start menu click Power and...

Page 11: ...o and video signals from the computer to another audio or video device such as a high performance monitor For more information see https www hdmi org manufacturer hdmi_1_4 index aspx 5 USB 2 0 connectors 2 Connect USB compatible devices such as a USB keyboard USB mouse USB storage device or USB printer 6 USB CTM connector USB 3 2 Gen 1 Charge your computer Charge USB C compatible devices with the ...

Page 12: ...rinter 9 Combo audio jack Connect headphones or headsets with a 3 5 mm 0 14 inch 4 pole plug Note This jack does not support standalone external microphones If you use headsets choose one with a single plug 10 Power adapter connector Connect the power adapter to your computer for power supply 11 Power button Press to turn on the computer To turn off the computer open the Start menu click Power and...

Page 13: ...se the latch to lock or unlock the storage drive door 2 Internal speakers 2 Enable you to experience high quality sound 3 Cable clip Lock cables of external devices to your computer through a cable clip to keep your desktop organized for 24 inch models only Chapter 1 Meet your computer 7 ...

Page 14: ...memory module SODIMM Storage device To know the storage drive capacity of your computer right click the Start button and then click Disk Management Note The storage drive capacity indicated by the system is less than the nominal capacity Display features Color display with Thin Film Transistor TFT technology Color display with Wide Viewing Angle WVA Display size 609 6 mm 24 inches 685 8 mm 27 inch...

Page 15: ...many factors such as the processing capability of the host and peripheral devices file attributes and other factors related to system configuration and operating environments the actual transfer rate using the various USB connectors on this device will vary and will be slower than the data rate listed below for each corresponding device USB device Data rate Gbit s 3 1 Gen 1 3 2 Gen 1 5 3 1 Gen 2 3...

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Page 17: ... 10 see the Windows help information Windows account A user account is required to use the Windows operating system It can either be a Windows user account or a Microsoft account Windows user account When you start Windows for the first time you are prompted to create a Windows user account This first account you created is of the Administrator type With an Administrator account you can create add...

Page 18: ...gn out from the current account 2 Documents Open the Documents folder a default folder to save your received files 3 Pictures Open the Pictures folder a default folder to save your received pictures 4 Settings Launch Settings 5 Power Shut down restart or put the computer into sleep mode 6 Start button Open the Start menu 7 Windows Search Type what you are looking for in the search box and get sear...

Page 19: ...ired or wireless network Connect to the wired Ethernet Connect your computer to a local network through the Ethernet connector on your computer with an Ethernet cable Connect to Wi Fi networks 1 Click the network icon in the Windows notification area A list of available wireless networks is displayed 2 Select a network available for connection Provide required information if needed Use Lenovo Vant...

Page 20: ...ic updates of the features to keep improving your experience with your computer The description of features might be different from that on your actual user interface Use the multi touch screen for selected models If your computer display supports the multi touch function you can navigate the screen with simple touch gestures Note Some gestures might not be available depending on the app you use T...

Page 21: ...pen a shortcut menu Slide Scroll through items such as lists pages and photos Drag an item to the location you want Move an object Move two fingers closer together Zoom out Chapter 2 Get started with your computer 15 ...

Page 22: ...ctions Swipe in from the left edge View all your open windows in task view Swipe downwards shortly from the top edge for full screened app or when your computer is in the tablet mode Show a hidden title bar Swipe in from the top edge to the bottom edge when your computer is in the tablet mode Close the current app 16 User Guide ...

Page 23: ...ons to adjust the volume Click the speaker icon to mute the audio Change the sound settings 1 Go to Control Panel and view by category 2 Click Hardware and Sound Sound 3 Change the settings as you prefer Use the camera You can use the camera to take photos or record videos To take photos or record a video 1 Open the Start menu and click Camera You also can type Camera in the search box 2 To take a...

Page 24: ...output on both your computer screen and an external display Extend these displays Extend the video output from your computer display to an external display You can drag and move items between the two displays Show only on 1 Display the video output only on your computer screen Show only on 2 Display the video output only on an external display If you show programs using DirectDraw or Direct3D in f...

Page 25: ...nutes To awaken the computer from Sleep mode press any key on your keyboard To reset the power plan to achieve the best balance between performance and power saving 1 Go to Control Panel and view by large icons or small icons 2 Click Power Options and then choose or customize a power plan of your preference Transfer data Quickly share your files using the built in Bluetooth technology among device...

Page 26: ... button Use the emergency eject only in an emergency Record a disc 1 Insert a recordable disc into the optical drive that supports recording 2 Do one of the following Open the Start menu and then click Settings Devices AutoPlay Select or turn on Use AutoPlay for all media and devices Open Windows Media Player Double click the ISO file 3 Follow the on screen instructions Use a media card If your co...

Page 27: ...sories and upgrades to help expand the capabilities of your computer Options include memory modules storage devices network cards power adapters keyboards mice and more To shop at Lenovo go to https www lenovo com accessories Chapter 3 Explore your computer 21 ...

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Page 29: ...connected devices that require ac power are connected to properly grounded and working electrical outlets d All connected devices are enabled in UEFI BIOS 2 Use an antivirus program to see if the computer has been infected by a virus If the program detects a virus remove the virus 3 Go to Troubleshooting on page 23 and follow the instructions for the type of problem you are experiencing 4 Run the ...

Page 30: ...tart up from the correct storage drive or fails to start up Ensure that all storage drive signal cables and power cables are connected correctly Ensure that the storage drive the computer starts up from is listed as the first startup device in UEFI BIOS In rare cases the storage drive with the operating system might get corrupted or damaged In such cases you might need to replace the storage drive...

Page 31: ... the problem Move fluorescent desk lighting or any equipment that produces magnetic fields farther away from the screen If the problem persists turn off the computer Then adjust the placement of the computer and other devices so that they are at least 305 mm 12 inches apart Turn on the computer Reset the refresh rate 1 Right click a blank area on the desktop 2 Click Display settings On the Display...

Page 32: ...of the expansion slots the audio function built into the system board is disabled Therefore you must use the audio connectors on the audio adapter Ensure that the program you are running is designed for use in the Microsoft Windows operating system If the program is designed to run in DOS the program does not use the Windows sound feature The program must be configured to use SoundBlaster Pro or S...

Page 33: ...x mode might degrade performance cause data loss or result in lost connections When a Gigabit Ethernet model computer is used at a speed of 1000 Mbps the Ethernet LAN connection fails or errors occur Connect the network cable to the Ethernet connector using Category 5 wiring and a 100 BASE T hub switch not 100 BASE X The Wake On LAN WOL feature does not work Enable the Wake On LAN feature in UEFI ...

Page 34: ...Bluetooth device and then click Enable device 4 Expand Network adapters to display all network devices Right click each Bluetooth device and then click Enable device Turn on the Bluetooth radio 1 Open the Start menu 2 Click Settings Devices Bluetooth other devices 3 Turn on the Bluetooth switch to enable the Bluetooth feature Update or reinstall the Bluetooth driver Sound does not come from the Bl...

Page 35: ... Start menu 2 Click Windows System File Explorer This PC 3 Right click your C drive and then click Properties 4 Check the amount of free space and then click Disk Cleanup 5 A list of unnecessary file categories is displayed Select the category you want to delete and then click OK Disable some Windows features or remove some unnecessary programs 1 Go to Control Panel and view by large icons or smal...

Page 36: ...not scratched or damaged Try inserting another disc that you know works If you have multiple CD or DVD drives installed or a combination of CD and DVD drives try inserting the disc into the other drive In some cases only one of the drives is connected to the audio subsystem A bootable recovery medium such as the Product Recovery CD cannot be used to start your computer Ensure that the CD or DVD dr...

Page 37: ...ation If you added one serial connector adapter ensure that the adapter is installed correctly Software problems Problem Solution Some programs do not work as expected 1 Check whether the problem is caused by a program a Ensure that the software is compatible with the computer Refer to the information supplied with the software for more information b Verify that other software works correctly on t...

Page 38: ...option and then follow the on screen instructions Windows automatic recovery Note Ensure that your computer is connected to ac power during the recovery process The Windows recovery environment on your computer operates independently from the Windows 10 operating system It enables you to recover or repair the operating system even if the Windows 10 operating system fails to start After two consecu...

Page 39: ...the process Update the device driver Attention Reinstalling device drivers will change the current configuration of the computer You should download the latest driver for a component when you notice poor performance from that component or when you added a component This action might eliminate the driver as the potential cause of a problem Download and install the latest driver by one of the follow...

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Page 41: ...and 2 you might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty 30 days of your receipt of the replacement CRU For full details see the Lenovo Limited Warranty documentation at https www lenovo com warranty llw_02 Refer to the following CRU list for your computer Self service CRUs Storage device Storage drive bracket Hinge bracket Replace a CRU Follow ...

Page 42: ...nt procedure 1 Turn off the computer and remove all connected devices and cables 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the computer cover is against the surface and the screen is facing up 3 Push the latch to unlock the storage drive door 4 Pull the storage drive and the bracket out 36 User Guide ...

Page 43: ...m the bracket 6 Install the storage drive into the bracket a Insert the storage drive into the two pins on the right side of the bracket b Bend the left side of the bracket to install the other two pins Chapter 5 CRU replacement 37 ...

Page 44: ... 9 Place the computer in an upright position 10 Reconnect the ac power adapter and all disconnected cables to the computer Computer cover Prerequisite Before you start read Appendix A Important safety information on page 47 and print the following instructions 38 User Guide ...

Page 45: ...wait several minutes until the computer is cool Replacement procedure 1 Turn off the computer and remove all connected devices and cables 2 Position the computer to see the rear side of the computer 3 Slightly press the hinge cover Chapter 5 CRU replacement 39 ...

Page 46: ...4 Remove the hinge cover 5 Install the hinge cover 40 User Guide ...

Page 47: ...ss the hinge cover until it snaps into position 7 Reconnect the ac power adapter and all disconnected cables to the computer 8 Position the computer to see the front side of the computer Chapter 5 CRU replacement 41 ...

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Page 49: ...afety and Warranty Guide Setup Guide This User Guide Regulatory Notice 1 Go to https pcsupport lenovo com 2 Detect your computer or select computer model manually 3 Select Documentation and filter out the documentation you want Lenovo Support Web site with the latest support information of the following Drivers and software Diagnostic solutions Product and service warranty Product and parts detail...

Page 50: ...or message or error code What operating system are you using Which version Which software applications were running at the time of the problem Can the problem be reproduced If so how 2 Record the system information Product name Machine type and serial number The following illustration shows where to find the machine type and serial number of your computer For AIO 5 24IMB05 models and AIO 5 27IMB05...

Page 51: ...ing change management Occasionally there might be changes that are required after a product has been sold Lenovo or your reseller if authorized by Lenovo will make selected Engineering Changes ECs that apply to your hardware available Services not covered Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts Identification of software problem sources Configuration of ...

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Page 53: ...en when the computer is unplugged so the battery safety information applies to all computer products Conditions that require immediate action Products can become damaged due to misuse or neglect Some product damage is serious enough that the product should not be used again until it has been inspected and if necessary repaired by an authorized servicer As with any electronic device pay close atten...

Page 54: ...Replaceable Units or CRUs Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs You must closely follow all instructions when installing or replacing parts The Off state of a power indicator does not necessarily mean that voltage levels inside a product are zero Before you remove the covers from a product equipped with a power cord ...

Page 55: ...nals and or the connector terminals on a power adapter which can eventually result in overheating Ensure that all power cord connectors are securely and completely plugged into receptacles Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating such as deformed plastic at the ac input pins or anywhere on the power adapter Do not use any power cords wher...

Page 56: ...nits intended to be operated in Denmark Use a cord set with a grounding type attachment plug The cord set should have the appropriate safety approvals for the country in which the equipment will be installed For units intended to be operated in Norway Sweden Finland Use a cord set with a two prong attachment plug The cord set should have the appropriate safety approvals for the country in which th...

Page 57: ...Consult an electrician for more information if you have questions about power loads and branch circuit ratings Be sure that the power outlet you are using is properly wired easily accessible and located close to the equipment Do not fully extend power cords in a way that will stress the cords Be sure that the power outlet provides the correct voltage and current for the product you are installing ...

Page 58: ...side any part of the body seek medical care immediately Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Leave in an extremely low air pressure environment Leave in an extremely high temperature environment Crush puncture cut or incinerate Dispose of the battery as required by local ordinances or regulations The following statement applies to users in the stat...

Page 59: ...er Keep the cover closed whenever the computer is plugged in Regularly inspect the outside of the computer for dust accumulation Remove dust from vents and any perforations in the bezel More frequent cleanings might be required for computers in dusty or high traffic areas Do not restrict or block any ventilation openings Do not store or operate your computer inside furniture as this might increase...

Page 60: ...al cables have been connected to the computer DANGER During electrical storms do not perform any replacement and do not connect the telephone cable to or disconnect it from the telephone outlet on the wall Laser safety information CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers ...

Page 61: ...our computer has both a headphone connector and an audio line out connector always use the headphone connector for earphones headphones or a headset However the headphone connector does not support the microphone of the headset If your computer has both a headset connector and an audio line out connector always use the headset connector for earphones headphones or a headset Excessive sound pressur...

Page 62: ...ce DANGER Plastic bags can be dangerous Keep plastic bags away from babies and children to avoid danger of suffocation Glass parts notice CAUTION Some parts of your product may be made of glass This glass could break if the product is dropped on a hard surface or receives a substantial impact If glass breaks do not touch or attempt to remove it Stop using your product until the glass is replaced b...

Page 63: ... tips on how to minimize visual fatigue please go to https www lenovo com us en safecomp to visit Minimizing Visual Fatigue Tip over hazard prevention notice The computer may cause harm to children if it is not located in an appropriate place Follow the tips below to protect children from harm caused by the computer tipping over Place the computers or monitors on sturdy furniture with a low base o...

Page 64: ...pansion slot cover or other unpainted metal surface on the computer for at least two seconds This reduces static electricity in the package and your body When possible remove the static sensitive part from the static protective packaging and install the part without setting it down When this is not possible place the static protective packaging on a smooth level surface and place the part on it Do...

Page 65: ...a log book Entries might include major software or hardware changes device driver updates intermittent problems and what you did to resolve them and other issues you might have experienced The cause of a problem might be change in hardware change in software or any other actions that might have taken place A log book can help you or a Lenovo technician determine the cause of a problem Back up your...

Page 66: ...al keys at a time the cloth might hook onto an adjacent key and possibly damage it Avoid spraying cleaner directly onto the keyboard To remove any crumbs or dust from beneath the keys you can use a camera blower with a brush or use cool air from a hair dryer Clean the computer screen Scratches oil dust chemicals and ultraviolet light can affect the performance of your computer screen Use a dry sof...

Page 67: ...k Turn on or turn off Mouse Keys Left Alt Left Shift PrtScn or PrtSc Turn on or turn off High Contrast For more information go to https windows microsoft com and then search using any of the following keywords keyboard shortcuts key combinations shortcut keys Ease of Access Center Ease of Access Center on the Windows operating system enables you to configure your computers to suit their physical a...

Page 68: ...rite and send e mails To use Speech Recognition 1 Go to Control Panel and view by Category 2 Click Ease of Access Speech Recognition 3 Follow the on screen instructions Screen reader technologies Screen reader technologies are primarily focused on software program interfaces help systems and various online documents For additional information about screen readers see the following Use PDFs with sc...

Page 69: ...ough a screen reader Each image in the documentation also includes adequate alternative text so that visually impaired users can understand the image when they use a screen reader Ergonomic information Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort Arrange your workplace and the equipment you use to suit your individual needs and the kind o...

Page 70: ... Keep your head and neck in a comfortable and neutral vertical or upright position Chair Use a chair that gives you good back support and seat height adjustment Use chair adjustments to best suit your comfort posture Arm and hand position If available use chair arm rests or an area on your working surface to provide weight support for your arms Keep your forearms wrists and hands in a relaxed and ...

Page 71: ...eb site or from your computer contact your local Lenovo office or reseller to obtain a printed version of the LLW Access the Ubuntu help system The Ubuntu help system provides information about how to use the Ubuntu operating system To access the help system from Home Screen move your pointer to the Launch bar and then click the Help icon If you cannot find the Help icon from the Launch bar click ...

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Page 73: ...ecommended modification of the product including the installation of option cards from other manufacturers This product has been tested and found to comply with the limits for Class B equipment according to European Standards harmonized in the Directives in compliance The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interfe...

Page 74: ...tion about Lenovo products Recycling and environmental information Lenovo encourages owners of information technology IT equipment to responsibly recycle their equipment when it is no longer needed Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products For information about recycling Lenovo products go to https www lenovo com us en compliance rec...

Page 75: ...perly disposed of by an industrial waste disposal contractor certified by a local government In accordance with the Law for Promotion of Effective Utilization of Resources Lenovo Japan provides through its PC Collecting and Recycling Services for the collecting reuse and recycling of disused computers and monitors For details visit the Lenovo Web site at https www lenovo com us en social_responsib...

Page 76: ...claimed upon end of life per this Directive In accordance with the European Directive 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators mu...

Page 77: ...formation for Taiwan Restriction of Hazardous Substances RoHS Directive of countries and regions The latest environmental information about Lenovo products is available at https www lenovo com us en compliance eco declaration European Union RoHS This Lenovo product with included parts cables cords and so on meets the requirements of Directive 2011 65 EU on the restriction of the use of certain haz...

Page 78: ...Ukraine RoHS India RoHS RoHS compliant as per E Waste Management Rules Mainland China RoHS 72 User Guide ...

Page 79: ... notices Federal Communications Commission FCC Supplier s Declaration of Conformity The following information refers to IdeaCentre AIO 5 27IMB05 and IdeaCentre AIO 5 24IMB05 machine types F0FA and F0FB Appendix D Compliance information 73 ...

Page 80: ... void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Responsible Party Lenovo United States Incorporated 7001 Development Drive Morris...

Page 81: ...triebsmitteln EMVG vom 20 Juli 2007 früher Gesetz über die elektromagnetische Verträglichkeit von Geräten bzw der EU Richtlinie 2014 30 EU der EU Richtlinie 2014 53 EU Artikel 3 1b für Geräte der Klasse B Dieses Gerät ist berechtigt in Übereinstimmung mit dem Deutschen EMVG das EG Konformitätszeichen CE zu führen Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo ...

Page 82: ... ErP LPS compliance mode Lenovo computers meet the eco design requirements of the ErP Lot 3 regulation For more information go to https www lenovo com us en compliance eco declaration You can enable the ErP LPS compliance mode to reduce the consumption of electricity when the computer is off or in sleep mode To enable or disable the ErP LPS compliance mode 1 Restart the computer When the logo scre...

Page 83: ...ERGY STAR certified designation Lenovo computers if carry an ENERGY STAR mark have been designed and tested to conform to the ENERGY STAR program requirements for computers as prescribed by the U S Environmental Protection Agency For a certified computer an ENERGY STAR mark may be affixed to the product the product packaging or displayed electronically on the E label screen or the power settings i...

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Page 85: ...ht to improve and or modify the products and software programs described in the manuals included with your computer and the content of the manual at any time without additional notice The software interface and function and hardware configuration described in the manuals included with your computer might not match exactly the actual configuration of the computer that you purchase For the configura...

Page 86: ...out notice For the latest information or any questions or comments contact or visit the Lenovo Web site https pcsupport lenovo com Trademarks LENOVO LENOVO logo IDEACENTRE and IDEACENTRE logo are trademarks of Lenovo Intel Intel SpeedStep Optane and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U S and or other countries Microsoft Windows Direct3D BitLocker and Cortana...

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