Warranty
The E1012 and E1024 have a three-year parts only warranty with 9x5/next business day (NBD) terms.
Lenovo offers the service upgrades through warranty maintenance upgrades and post-warranty
maintenance agreements with a well-defined scope of services, including service hours, response time,
term of service, and service agreement terms and conditions.
Lenovo warranty service upgrade offerings are country-specific. Not all warranty service upgrades are
available in every country. For more information about Lenovo warranty service upgrade offerings that are
available in your country, go to the Lenovo Enterprise Solutions Configurator (LESC):
http://lesc.lenovo.com
The following table explains warranty service definitions for the E1012 and E1024 enclosures.
Table 8. Warranty service definitions
Term
Description
On-site
service
A service technician will arrive at the client location for equipment service.
24x7x4
hour
A service technician is scheduled to arrive at the client location within four hours after remote problem
determination is completed. Lenovo provides service around the clock, every day, including Lenovo
holidays.
9x5x4
hour
A service technician is scheduled to arrive at the client location within four business hours after
remote problem determination is completed. Lenovo provides service 8:00 am - 5:00 pm in the
client's local time zone, Monday-Friday, excluding Lenovo holidays. For example, if a customer
reports an incident at 3:00 pm on Friday, the technician will arrive by 10:00 am the following Monday.
9x5 next
business
day
A service technician is scheduled to arrive at the client location on the business day after remote
problem determination is completed. Lenovo provides service 8:00 am - 5:00 pm in the client's local
time zone, Monday - Friday, excluding Lenovo holidays. Calls received after 4:00 pm local time
require an extra business day for service dispatch. Next business day service is not guaranteed.
In general, the types of Lenovo warranty service upgrades for the E1012 and E1024 are as follows:
Warranty and maintenance service upgrades:
Onsite support for 9x5 NBD coverage
4-hour target response time with onsite, 9x5 or 24x7 service coverage
Up to five years of warranty extension for all service levels in one or two year increments
Hard Drive Retention
Lenovo's Hard Drive Retention service is a multi-drive hard drive retention offering that ensures your
data is always under your control, regardless of the number of hard drives that are installed in your
Lenovo system. In the unlikely event of a hard drive failure, you retain possession of your hard drive
while Lenovo replaces the failed drive part. Your data stays safely on your premises, in your hands.
The Hard Drive Retention service can be purchased in convenient bundles with our warranty
upgrades and extensions.
Regulatory compliance
Lenovo Storage E1012 and E1024 Disk Expansion Enclosures
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