Lenovo 30141DU - IdeaCentre Q100 Mini PC, Safety And Warranty Manual, Page: 67 / 72

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Safety and warranty guide
Part 3 - Warranty Information
This Part 3 provides information regarding the warranty applicable to your Machine, including the warranty
period and type of warranty service Lenovo provides.
Warranty Period
The warranty period may vary by country or region and is specified in the table below. NOTE: ° ÂRegion ° Â
means either Hong Kong or Macau Special Administrative Region of China.
A warranty period of 1 year on parts and 1 year on labor means that Lenovo provides warranty service
during the first year of the warranty period.
Types of Warranty Service
If required, your Service Provider will provide repair or exchange service depending on the type of warranty
service specified for your Machine in the above table and as described below. Scheduling of service will
depend upon the time of your call and is subject to parts availability. Service levels are response time
objectives and are not guaranteed. The specified level of warranty service may not be available in all
worldwide locations, additional charges may apply outside your Service Provider’s normal service area,
contact your local Service Provider representative or your reseller for country and location specific
information.
1. Customer Replaceable Unit (“CRU”) Service
Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2 CRUs
require some technical skill and tools. CRU information and replacement instructions are shipped with
your Machine and are available from Lenovo at any time on your request. You may request that a
Service Provider install CRUs, at no additional charge, under the type of warranty service designated
for your Machine. Lenovo specifies in the materials shipped with a replacement CRU whether a defective
CRU must be returned. When return is required, 1) return instructions and a container are shipped with
the replacement CRU, and 2) you may be charged for the replacement CRU if Lenovo does not receive
the defective CRU within 30 days of your receipt of the replacement.
2. On-site Service
Your Service Provider will either repair or exchange the failing Machine at your location and verify its
operation. You must provide suitable working area to allow disassembly and reassembly of the Lenovo
Machine. The area must be clean, well lit and suitable for the purpose. For some Machines, certain
repairs may require sending the Machine to a designated service center.
3. Courier or Depot Service *
You will disconnect the failing Machine for collection arranged by your Service Provider. A shipping
container will be provided to you for you to return your Machine to a designated service center. A
courier will pick up your Machine and deliver it to the designated service center. Following its repair or
exchange, the service center will arrange the return delivery of the Machine to your location. You are
responsible for its installation and verification.