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2. You can also download the PC-Doctor for DOS diagnostic program from http://www.lenovo.com/support.

See “PC-Doctor for DOS” on page 109 for detailed information.

3. If you are unable to isolate and repair the problem yourself after running the programs, save and print

the log files created by the programs. You will need the log files when you speak to a Lenovo technical
support representative.

Lenovo Solution Center

The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It
combines diagnostic tests, system information collection, security status, and support information, along
with hints and tips for maximum system performance.

Notes:

• The Lenovo Solution Center program can be downloaded from http://www.lenovo.com/diags.

• If you are using a Windows operating system other than Windows 7, Windows 8, or Windows 8.1, go to

http://www.lenovo.com/diags for the latest information on diagnostics for your computer.

To run the Lenovo Solution Center program, see “Lenovo programs” on page 5.

For additional information, refer to the Lenovo Solution Center help system.

Note:

If you are unable to isolate and repair the problem yourself after running the program, save and print

the log files. You will need the log files when you speak to a Lenovo technical support representative.

Lenovo ThinkVantage Toolbox

The Lenovo ThinkVantage Toolbox program helps you maintain your computer, improve computing security,
diagnose computer problems, get familiar with the innovative technologies provided by Lenovo, and get
more information about your computer. You can use the diagnostics feature of the Lenovo ThinkVantage
Toolbox program to test devices, diagnose computer problems, create bootable diagnostic media, update
system drivers, and view system information.

To run the Lenovo ThinkVantage Toolbox program on the Windows 7 operating system, click

Start

➙

All

Programs

➙

Lenovo ThinkVantage Tools

➙

System Health and Diagnostics

. Follow the instructions on

the screen.

Follow the instructions on the screen. For additional information, refer to the Lenovo ThinkVantage Toolbox
help system.

PC-Doctor for DOS

You can also download the latest version of the PC-Doctor for DOS diagnostic program from
http://www.lenovo.com/support. The PC-Doctor for DOS diagnostic program runs independently of the
Windows operating system. Use the PC-Doctor for DOS diagnostic program if you are unable to start the
Windows operating system or if the two diagnostic programs preinstalled on your computer have not
been successful in isolating a possible problem. You can run the PC-Doctor for DOS diagnostic program
from a diagnostic disc that you created.

Creating a diagnostic disc

This section provides instructions on how to create a diagnostic disc.

To create a diagnostic disc, do the following:

Chapter 10

.

Troubleshooting and diagnostics

109

Summary of Contents for 10AS

Page 1: ...ThinkCentre E73 User Guide Machine Types 10AS 10AV 10DR and 10DS ...

Page 2: ...ation on page v and Appendix A Notices on page 115 Third Edition June 2014 Copyright Lenovo 2013 2014 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Page 3: ...Setting the volume from Control Panel 22 Using CDs and DVDs 23 Handling and storing CD and DVD media 23 Playing a CD or DVD 23 Recording a CD or DVD 24 Chapter 3 You and your computer 25 Accessibility and comfort 25 Arranging your workspace 25 Comfort 25 Glare and lighting 26 Air circulation 26 Electrical outlets and cable lengths 26 Accessibility information 26 Registering your computer 30 Moving...

Page 4: ...y program 81 Chapter 8 Updating system programs 83 Using system programs 83 Updating flashing the BIOS from a disc 83 Updating flashing the BIOS from your operating system 84 Recovering from a POST BIOS update failure 84 Chapter 9 Preventing problems 85 Keeping your computer current 85 Getting the latest device drivers for your computer 85 Updating your operating system 85 Using System Update 86 C...

Page 5: ...ppendix C WEEE and recycling information 121 Important WEEE information 121 Recycling information for Japan 121 Recycling information for Brazil 122 Battery recycling information for Taiwan 122 Battery recycling information for the European Union 122 Appendix D Restriction of Hazardous Substances Directive RoHS 125 European Union RoHS 125 China RoHS 125 Turkish RoHS 125 Ukraine RoHS 126 India RoHS...

Page 6: ...iv ThinkCentre E73 User Guide ...

Page 7: ...stallation are referred to as Customer Replaceable Units or CRUs Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs You must closely follow all instructions when installing or replacing parts The Off state of a power indicator does not necessarily mean that voltage levels inside a product are zero Before you remove the covers fro...

Page 8: ... so can stress the cord in ways that can cause the cord to fray crack or crimp This can present a safety hazard Always route power cords so that they will not be walked on tripped over or pinched by objects Protect power cord and power adapters from liquids For instance do not leave your power cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liquids...

Page 9: ...ou might damage your computer To avoid possible damage to attached devices wait at least five seconds after the computer is shut down to disconnect external devices Heat and product ventilation Computers power adapters and many accessories can generate heat when turned on and when batteries are charging Always follow these basic precautions Do not leave your computer power adapter or accessories i...

Page 10: ...e to your computer If possible place your computer in a well ventilated and dry area without direct exposure to sunshine Keep electrical appliances such as an electric fan radio high powered speakers air conditioner and microwave oven away from your computer because the strong magnetic fields generated by these appliances can damage the monitor and data on the hard disk drive Do not place any beve...

Page 11: ...onents If you suspect a problem with one of these parts contact a service technician Cleaning and maintenance Keep your computer and workspace clean Shut down the computer and then disconnect the power cord before cleaning the computer Do not spray any liquid detergent directly on the computer or use any detergent containing flammable material to clean the computer Spray the detergent on a soft cl...

Page 12: ...x ThinkCentre E73 User Guide ...

Page 13: ...tion of your computer do the following On the Microsoft Windows 7 operation system click Start right click Computer and select Properties to view the information On the Microsoft Windows 8 or Windows 8 1 operating system go to the desktop and move your pointer to the top right or bottom right corner of the screen to display the charms Then click Settings PC info to view the information Memory Your...

Page 14: ...face independent of data storage devices such as the hard disk drive or installed operating systems System Management SM Basic Input Output System BIOS and SM software The SM BIOS specification defines data structures and access methods in a BIOS that allows a user or application to store and retrieve information specific about the computer in question Wake on LAN Wake on LAN is an Ethernet comput...

Page 15: ...on One hard disk drive bay One optical drive bay One secondary solid state drive bay optional One slim card reader drive bay One PCI Express x16 graphics card slot Two PCI Express x1 card slots Power supply Your computer comes with one of the following power supplies 180 watt automatic voltage sensing power supply 280 watt automatic voltage sensing power supply Security features Computrace Agent s...

Page 16: ...ating system Operating system s certified or tested for compatibility1 varies by model type Linux 1 The operating system s listed here are being certified or tested for compatibility at the time this publication goes to press Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual This list is subject to change To determi...

Page 17: ...ft 15 2 to 3048 m Storage 50 to 35 000 ft 15 2 to 10 668 m Electrical input Input voltage Low range Minimum 100 V ac Maximum 127 V ac Input frequency range 50 60 Hz Voltage selection switch setting 115 V ac High range Minimum 200 V ac Maximum 240 V ac Input frequency range 50 60 Hz Voltage selection switch setting 230 V ac Lenovo programs Your computer comes with Lenovo programs to help you work m...

Page 18: ...ograms available on the Windows 7 operating system Program name Icon name Communications Utility Lenovo Web Conferencing Fingerprint Manager Pro or ThinkVantage Fingerprint Software Lenovo Fingerprint Manager Pro or Lenovo Fingerprint Reader Lenovo Bluetooth Lock Lenovo Bluetooth Lock Lenovo Reach Lenovo Reach Lenovo SHAREit Lenovo SHAREit Lenovo Solution Center Lenovo System Health and Diagnostic...

Page 19: ...ontrols advanced settings for the integrated microphone and camera to optimize Web conferencing and Voice over IP VOIP experience Fingerprint Manager Pro or ThinkVantage Fingerprint Software Windows 7 Windows 8 and Windows 8 1 The integrated fingerprint reader provided on some keyboards enables you to enroll your fingerprint and associate it with your power on password hard disk password and Windo...

Page 20: ...t program enables you to register your computer with Lenovo check the computer health condition and battery status download and view user manuals for your computer get the warranty information of your computer and explore help and support information Lenovo ThinkVantage Tools Windows 7 The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to var...

Page 21: ...ovo programs device drivers BIOS updates and other third party programs View Management Utility Windows 7 The View Management Utility program enables you to easily organize your open windows It divides your screen into multiple parts and then resizes and positions open windows into different parts to make the best use of your desktop The program also is able to work across multiple monitors to imp...

Page 22: ...onnectors controls and indicators on the front of your computer Figure 1 Front connector control and indicator locations 1 Hard disk drive activity indicator 2 Power indicator 3 Power button 4 Optical drive eject close button 5 USB 2 0 connector USB connector 1 6 Headphone connector 7 Microphone connector 8 USB 2 0 connector USB connector 2 10 ThinkCentre E73 User Guide ...

Page 23: ...r Description Audio line in connector Used to receive audio signals from an external audio device such as a stereo system When you attach an external audio device a cable is connected between the audio line out connector of the device and the audio line in connector of the computer Audio line out connector Used to send audio signals from the computer to external devices such as powered stereo spea...

Page 24: ...istant PDA A USB 3 0 connector provides high transmission speeds to reduce the time that is required for data transmission VGA monitor connector Used to attach a VGA monitor or other devices that use a VGA monitor connector Locating components Figure 3 Component locations on page 12 shows the locations of the various components in your computer To remove the computer cover see Removing the compute...

Page 25: ...er connector 10 BIOS ROM 11 SATA 3 0 connectors 12 Power supply fan connector 13 SATA 2 0 connector 14 Front panel connector for connecting LED indicators and the power button 15 Front USB connector 1 for connecting USB ports 1 and 2 on the front bezel 16 Front USB connector 2 for connecting an additional USB device 17 Clear CMOS Complementary Metal Oxide Semiconductor Recovery jumper 18 Serial CO...

Page 26: ...ing or replacing hardware on page 35 for instructions on how to install or replace internal drives for your computer Figure 5 Drive bay locations on page 14 shows the locations of the drive bays Figure 5 Drive bay locations 1 Optical drive bay with an optical drive installed on some models 2 Slim card reader drive bay 3 Primary hard disk drive bay with a 3 5 inch SATA hard disk drive installed 4 S...

Page 27: ...The following is a sample of the machine type and model label Machine Type XXXX Model Number XXX 3 4 5 6 Figure 6 Machine type and model label Chapter 1 Product overview 15 ...

Page 28: ...16 ThinkCentre E73 User Guide ...

Page 29: ...stem to help you get the most of your computer To access the Windows Help and Support information system do one of the following On the Windows 7 operating system click Start Help and Support On the Windows 8 or Windows 8 1 operating system move your pointer to the top right or bottom right corner of the screen to display the charms Then click Settings Help Additionally the Windows 8 1 operating s...

Page 30: ...to the Start screen Using a pointing device Move the pointer to the extreme bottom left corner of the screen until a small representation of the Start screen is displayed then click the representation Using a touch screen Do one of the following Swipe in and out on the left edge of the screen Representations of all available workspaces are displayed along the left edge of the screen Tap the repres...

Page 31: ...con Using a touch screen Swipe in and out on the left edge of the screen Representations of all available workspaces are displayed along the left edge of the screen Tap the Windows screen control icon at the bottom Note The Windows screen control icon is displayed only if you have at least one active workspace in the background of the system From the desktop or any other workspace that is opened f...

Page 32: ...cessed workspace application PC settings or desktop do one of the following Using a pointing device Move the pointer to the extreme top left corner of the screen until the Windows screen control icon is displayed then click the icon Using a touch screen Swipe in from the left edge of the screen For information about using other features of the Windows 8 1 operating system open the Help Tips applic...

Page 33: ...r the active program icon or object Note You can use the mouse or the Up and Down arrow keys to highlight menu selections On the Windows 7 operating system you can close the Start menu or the context menu by clicking the mouse or pressing Esc Using the wheel mouse The wheel mouse has the following controls 1 Primary mouse button Use this button to select or start a program or menu item 2 Wheel Use...

Page 34: ...n the Windows 7 operating system do the following 1 From the Windows desktop click Start Control Panel Appearance and Personalization 2 In the Taskbar and Start Menu section click Customize icons on the taskbar 3 Click Turn system icons on or off and change the volume behaviors from Off to On 4 Click OK to save the new settings To add the volume icon to the taskbar on the Windows 8 or Windows 8 1 ...

Page 35: ...handling When handling and storing a CD or DVD follow these guidelines Hold the disc by its edges Do not touch the surface of the side that is not labeled To remove dust or fingerprints wipe the disc with a clean soft cloth from the center to the outside Wiping the disc in a circular direction might cause loss of data Do not write or stick paper on the disc Do not scratch or mark the disc Do not p...

Page 36: ...the Corel DVD MovieFactory Lenovo Edition program click Start All Programs Corel DVD MovieFactory Lenovo Edition Corel DVD MovieFactory Lenovo Edition Follow the instructions on the screen To run the Power2Go program click Start All Programs PowerDVD Create Power2Go Follow the instructions on the screen On the Windows 8 operating system run the Power2Go program by doing the following 1 Move the po...

Page 37: ...u arrange your workspace Comfort Although no single working position is ideal for everyone here are a few guidelines to help you find a position that suits you best Sitting in the same position for a long time can cause fatigue The backrest and seat of your chair should adjust independently and provide good support The seat should have a curved front to relieve pressure on the thighs Adjust the se...

Page 38: ... blowing on people Electrical outlets and cable lengths The location of electrical outlets the length of power cords and cables that connect to the monitor printer and other devices might determine the final placement of your computer When arranging your workspace Avoid the use of extension cords When possible plug the computer power cord directly into an electrical outlet Keep power cords and cab...

Page 39: ...h field In the list of results click Narrator For more information about how to use and configure Narrator see the Windows Help and Support information system Screen reader technologies Screen reader technologies are primarily focused on software program interfaces help information systems and a variety of online documents For additional information about screen readers see the following Using PDF...

Page 40: ...about how to use and configure Magnifier see the Windows Help and Support information system Note For touch screen computer models you also can zoom in and zoom out by using touch gestures instead of the keyboard See Zoom on page 28 Zoom You can use the zoom feature to enlarge or reduce the size of text pictures maps or other objects From the keyboard Zoom in Press the Windows logo key the plus si...

Page 41: ...screen To open On Screen Keyboard do the following For Windows 7 Click the Start button Then type On Screen Keyboard into the search field In the list of results click On Screen Keyboard For Windows 8 or Windows 8 1 Move your pointer to the top right or bottom right corner of the screen to display the charms and click Search Then type On Screen Keyboard into the search field In the list of results...

Page 42: ...In addition some locations offer extended privileges and services to registered users To register your computer with Lenovo do one of the following Go to http www lenovo com register and follow the instructions on the screen to register your computer Connect your computer to the Internet and register your computer through a preinstalled registration program For Windows 7 The preinstalled Lenovo Pr...

Page 43: ...es have been made on the computer such as hardware software or the computer call in location Note You might have to purchase a subscription to activate the Computrace Agent software Ability to enable and disable devices and USB connectors For more information see Enabling or disabling a device on page 79 Startup sequence control For more information see Selecting or changing the startup device seq...

Page 44: ... prevent unauthorized people from gaining access to the inside of your computer Your computer comes with a padlock loop so that the computer cover cannot be removed when a padlock is installed 3 4 5 6 Figure 7 Installing a padlock 32 ThinkCentre E73 User Guide ...

Page 45: ...rosoft Windows operating system and through the BIOS of your computer to help deter unauthorized use of your computer BIOS passwords You can use the BIOS Setup Utility program to set passwords to prevent unauthorized access to your computer and data The following types of passwords are available Power On Password When a Power On Password is set you are prompted to type a valid password each time t...

Page 46: ... which inbound and outbound connections are authorized If your computer is preintalled with a firewall program it helps protect against computer Internet security threats unauthorized access intrusions and Internet attacks It also protects your privacy For more information about how to use the firewall program refer to the help system of your firewall program The Windows operating system preinstal...

Page 47: ...package that the part came in on a smooth level surface and place the part on it Do not place the part on the computer cover or other metal surface Installing or replacing hardware This section provides instructions on how to install or replace hardware for your computer You can expand the capabilities of your computer and maintain your computer by installing or replacing hardware Attention Do not...

Page 48: ...of your computer on page 10 and Locating connectors on the rear of your computer on page 11 4 Remove any locking device that secures the computer cover such as a padlock or a Kensington style cable lock See Locking the computer cover on page 32 and Attaching a Kensington style cable lock on page 33 5 Remove the two screws that secure the computer cover and slide the computer cover to the rear to r...

Page 49: ...power cords from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 35 3 Remove the front bezel by releasing the three plastic tabs on the left side and pivoting the front bezel outward Figure 10 Removing the front bezel Chapter 5 Installing or replacing hardware 37 ...

Page 50: ...rts replacement on page 66 Installing or replacing a PCI Express card Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to install or replace a PCI Express card Your computer has two PCI Express x1 card slots and one PCI Express x16 graphics card slot To install or replace ...

Page 51: ...6 Figure 12 Removing the screw that secures the PCI Express card latch 4 Depending on whether you are installing or replacing a PCI Express card do one of the following If you are installing a PCI Express card remove the appropriate metal slot cover Chapter 5 Installing or replacing hardware 39 ...

Page 52: ...ard is held in place by a retaining latch press the card retaining latch 1 as shown to disengage the latch Grasp the card and gently pull it out of the slot 5 Remove the new PCI Express card from its static protective package 6 Install the new PCI Express card into the appropriate slot on the system board See Locating parts on the system board on page 13 Note If you are installing a PCI Express x1...

Page 53: ...up to a maximum of 8 GB system memory When installing or replacing a memory module use 1 GB 2 GB or 4 GB DDR3 UDIMMs in any combination up to a maximum of 8 GB To install or replace a memory module do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 35 3 Lay the computer on its side for ...

Page 54: ... pull the memory module out of the memory slot Figure 15 Removing a memory module If you are installing a memory module open the retaining clips of the memory slot into which you want to install the memory module Figure 16 Opening the retaining clips 42 ThinkCentre E73 User Guide ...

Page 55: ...ial type of memory that maintains the date time and settings for built in features such as parallel port assignments configuration A battery keeps this information active when you turn off the computer The battery normally requires no charging or maintenance throughout its life however no battery lasts forever If the battery fails the date time and configuration information including passwords are...

Page 56: ... and understanding the Important safety information on page v This section provides instructions on how to replace the primary hard disk drive To replace the primary hard disk drive do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 35 3 Locate the primary hard disk drive See Locating i...

Page 57: ...o the hard disk drive bay and align the screw holes in the new hard disk drive with the corresponding holes in the drive bay Then install the four screws to secure the new hard disk drive in place 3 4 5 6 Figure 21 Installing the hard disk drive Chapter 5 Installing or replacing hardware 45 ...

Page 58: ... Replacing the optical drive Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to install or replace the optical drive Note The optical drive is only available in some models To replace an optical drive do the following 1 Turn off the computer and disconnect all power cords...

Page 59: ...drive bay from the front and align the screw holes in the new optical drive with the corresponding holes in the drive bay Then install the three screws to secure the new optical drive in place Figure 24 Installing the optical drive Chapter 5 Installing or replacing hardware 47 ...

Page 60: ... the parts replacement on page 66 Replacing the power supply assembly Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the power supply assembly Although there are no moving parts in your computer after the power cord has been disconnected the following warnings...

Page 61: ...the correct replacement Some power supply assemblies automatically sense the voltage some power supply assemblies are voltage specific and some power supply assemblies have a voltage selection switch If your power supply assembly has a voltage selection switch make sure that you set the voltage selection switch to match the voltage available at your electrical outlet If necessary use a ballpoint p...

Page 62: ...embly might be very hot Before you open the computer cover turn off the computer and wait several minutes until the computer is cool To replace the heat sink and fan assembly do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 35 3 Lay the computer on its side for easier access to the sy...

Page 63: ...rease on the bottom of the heat sink and fan assembly 8 Place the new heat sink and fan assembly on the system board so that the four screws are aligned with the corresponding holes in the system board Note Position the new heat sink and fan assembly so that the heat sink and fan assembly cable is toward the microprocessor fan connector on the system board 9 Follow the following sequence to instal...

Page 64: ...e microprocessor do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 35 3 Lay the computer on its side for easier access to the system board 4 Remove the heat sink and fan assembly See Replacing the heat sink and fan assembly on page 50 Note Place the heat sink and fan assembly on its si...

Page 65: ...s of the microprocessor Do not touch the gold contacts on the bottom d Do not drop anything onto the microprocessor socket while it is exposed The socket pins must be kept as clean as possible 7 Make sure that the small handle is in the raised position and the microprocessor retainer is fully open 8 Remove the protective cover that protects the gold contacts of the new microprocessor 9 Hold the ne...

Page 66: ...USB assembly Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the front audio and USB assembly To replace the front audio and USB assembly do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover...

Page 67: ... of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 66 Replacing the rear fan assembly Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the rear fan assembly To replace the rear fa...

Page 68: ...y pulling the rear fan assembly out of the chassis Note The new rear fan assembly will have four new rubber mounts attached Figure 32 Removing the rear fan assembly 6 Install the new rear fan assembly by aligning the new rubber mounts with the corresponding holes in the chassis and push the rubber mounts through the holes 56 ThinkCentre E73 User Guide ...

Page 69: ...ng and understanding the Important safety information on page v This section provides instructions on how to replace the WiFi units The WiFi units include a WiFi adapter card a WiFi card module and a rear WiFi antenna cable Replacing the WiFi units involves the following operations Removing the WiFi adapter card on page 57 Removing the WiFi card module on page 58 Installing the WiFi units on page ...

Page 70: ...e The card fits tightly into the card slot If necessary alternate moving each side of the card a small amount until it is removed from the card slot Removing the WiFi card module To remove the WiFi card module do the following 1 Remove the WiFi adapter card from the computer and then disconnect the front and rear WiFi antenna cables from the WiFi card module Figure 35 Removing the WiFi antenna cab...

Page 71: ...g the screws that secure the WiFi card module 3 Pull the WiFi card module out of the mini PCI Express slot to remove it from the WiFi adapter card Figure 37 Removing the WiFi card module Installing the WiFi units To install the WiFi units do the following Chapter 5 Installing or replacing hardware 59 ...

Page 72: ...the WiFi card module into the mini PCI Express slot and then install the two screws to secure the WiFi card module to the WiFi adapter card Figure 38 Installing the WiFi card module 60 ThinkCentre E73 User Guide ...

Page 73: ...rd See Locating parts on the system board on page 13 4 Pivot the card latch to the closed position to secure the WiFi adapter card 3 4 5 6 Figure 40 Installing the WiFi adapter card What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 66 Chapter 5 Installing or replacing hardw...

Page 74: ...o the rear WiFi antenna cable connector attached on the rear of the computer 3 Adjust the angle of the rear antenna to lower the risk of breaking the antenna by accident 3 4 5 6 Figure 41 Installing the rear WiFi antenna What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 66 ...

Page 75: ...r or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to install or remove the front WiFi antenna Installing the front WiFi antenna To install the front WiFi antenna do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the compu...

Page 76: ...nel as shown Then insert the front antenna cable through the hole in the front panel Figure 44 Installing the front WiFi antenna 6 Connect the front antenna cable to the WiFi card module What to do next To work with another piece of hardware go to the appropriate section 64 ThinkCentre E73 User Guide ...

Page 77: ...he front antenna and cable from the front of the computer Figure 45 Removing the front WiFi antenna What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 66 Replacing the keyboard or mouse Attention Do not open your computer or attempt any repair before reading and understandin...

Page 78: ...parts you need to reinstall the computer cover and reconnect cables Depending on the parts you installed or replaced you might need to confirm the updated information in the Setup Utility program Refer to Chapter 7 Using the Setup Utility program on page 77 To reinstall the computer cover and reconnect cables to your computer do the following 1 Make sure that all components have been reassembled c...

Page 79: ... 33 7 Reconnect the external cables and power cords to the computer See Locating connectors on the rear of your computer on page 11 8 To update your configuration refer to Chapter 7 Using the Setup Utility program on page 77 Note In most areas of the world Lenovo requires the return of the defective Customer Replaceable Unit CRU Information about this will come with the CRU or will come a few days...

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Page 81: ... screen c When the installation process completes the Enhanced Backup and Restore icon is activated 2 There are a variety of methods to choose from when considering how to recover in the event of a software or hardware related problem Some methods vary depending on the type of operating system that is installed 3 The product on the recovery media may be used only for the following purposes Restore...

Page 82: ...2 Repeatedly press and release the F12 key when turning on the computer When the Please select boot device window opens release the F12 key 3 Select the desired startup device and press Enter The restore process begins 4 Follow the instructions on the screen to complete the operation Note After restoring your computer hard disk drive to the factory default state you might have to reinstall device ...

Page 83: ...y workspace enables you to locate files on your hard disk drive and transfer them to a network drive or other recordable media such as a USB device or a disc This solution is available even if you did not back up your files or if changes were made to the files since your last backup operation You can also rescue individual files from a Rescue and Recovery backup on your local hard disk drive a USB...

Page 84: ...scue medium This section provides instructions on how to create a rescue medium on different operating systems To create a rescue medium on the Windows 7 operating system do the following 1 From the Windows desktop click Start All Programs Lenovo ThinkVantage Tools Enhanced Backup and Restore The Rescue and Recovery program opens 2 In the Rescue and Recovery main window click the Launch advanced R...

Page 85: ...n Reinstalling preinstalled device drivers This section provides instructions on how to reinstall preinstalled device drivers Attention When you reinstall device drivers you are changing the current configuration of your computer Reinstall device drivers only when it is necessary to correct a problem with your computer To reinstall the device driver for a factory installed device do the following ...

Page 86: ...s you are changing the current configuration of your computer Reinstall device drivers only when it is necessary to correct a problem with your computer For more information about reinstalling device drivers that came with your computer see Reinstalling preinstalled applications and device drivers on page 73 Solving recovery problems If you are unable to access the Rescue and Recovery workspace or...

Page 87: ... affecting your files section click Get started Resetting your computer to the factory default settings You can reset your computer to the factory default settings Resetting the computer will reinstall the operating system and reinstall all the programs and settings that came with your computer Attention If you reset your computer all your personal files and settings will be deleted To avoid data ...

Page 88: ...stem if Windows 8 or Windows 8 1 fails to start The Windows recovery environment on your computer is capable of operating independently from the Windows 8 or Windows 8 1 operating system This enables you to recover or repair the operating system even if the Windows 8 or Windows 8 1 operating system fails to start After two consecutive failed boot attempts the Windows recovery environment starts au...

Page 89: ...s and exit the Setup Utility program Press Enter when prompted to confirm the exit The error message will not be displayed again Press F2 to bypass the error message and log in to the operating system Note You have to enable the configuration change detection feature for the POST to detect the removal of the hard disk drive To enable the configuration change detection feature do the following 1 St...

Page 90: ...nfiguration settings If you are responsible for maintaining the configuration settings of several computers you might want to set an Administrator Password When an Administrator Password is set you are prompted to type a valid password each time you try to access the Setup Utility program The Setup Utility program cannot be accessed until a valid password is typed in If both the Power On Password ...

Page 91: ...on the computer and leave it on for approximately 10 seconds Then turn off the computer by holding the power button for approximately five seconds 7 Repeat step 1 through step 3 8 Move the Clear CMOS Recovery jumper back to the standard position pin 1 and pin 2 9 Reinstall the computer cover and connect the power cord See Completing the parts replacement on page 66 Enabling or disabling a device T...

Page 92: ... Startup Sequence the Automatic Startup Sequence and the Error Startup Sequence Read the information displayed on the right side of the screen 4 Press F10 to save and exit the Setup Utility program See Exiting the Setup Utility program on page 81 Enabling ErP LPS compliance mode Lenovo computers meet the eco design requirements of the ErP Lot 3 regulation For more information go to http www lenovo...

Page 93: ...e Setup Utility program See Starting the Setup Utility program on page 77 2 From the Setup Utility program main menu select Power After Power Loss and press Enter 3 Select Power On and press Enter 4 Press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm the exit Exiting the Setup Utility program After you finish viewing or changing settings press Esc to r...

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Page 95: ...ailable in a TXT file that is included with the update files For most models you can download either an update program to create a system program update disc or an update program that can be run from the operating system Updating flashing the BIOS from a disc This section provides instructions on how to update flash the BIOS from a disc Note You can download a self starting bootable disc image kno...

Page 96: ...all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 35 3 Locate the Clear CMOS Recovery jumper on the system board See Locating parts on the system board on page 13 4 Remove any cables that impede access to the Clear CMOS Recover...

Page 97: ...roblems Obtain updated device drivers from Lenovo 1 Go to http www lenovo com support 2 Click Download Drivers 3 Select the machine type of your computer from the machine type list 4 Click the category of device for which you need the device driver 5 Click the appropriate device driver 6 Download and install the device driver Updating your operating system Microsoft makes updates available for the...

Page 98: ...ates critical and recommended updates or all updates so the list you choose from contains only those update types that are of interest to you To open the System Update program see Accessing Lenovo programs on the Windows 7 operating system on page 5 or Accessing Lenovo programs on the Windows 8 or Windows 8 1 operating system on page 6 If the System Update program is not currently installed on you...

Page 99: ... on the screen does not move smoothly with the optical mouse you might need to clean the mouse To clean an optical mouse do the following 1 Turn off your computer 2 Disconnect the mouse cable from the computer 3 Turn the mouse upside down to check the lens a If there is a smudge on the lens gently clean the area with a plain cotton tipped swab b If there is debris in the lens gently blow the debri...

Page 100: ... drivers updating software or installing new software Keep your computer software up to date See Keeping your computer current on page 85 for more information Keep a log book Entries might include major software or hardware changes device driver updates intermittent problems and what you did to resolve them and any minor issues you might have experienced A log book can help you or a Lenovo technic...

Page 101: ... the other ends from the computer 6 Note where any remaining cables are attached to the computer then remove them 7 If you saved the original shipping cartons and packing materials use them to pack the units If you are using different cartons cushion the units to avoid damage Chapter 9 Preventing problems 89 ...

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Page 103: ...e sure that it is switched on The power indicator on the front of the computer is on The computer voltage matches the voltage available at the electrical outlet for your country or region The monitor screen is blank Verify that The monitor signal cable is correctly connected to the monitor and to the appropriate monitor connector on the computer The monitor power cord is correctly connected to the...

Page 104: ...older configuration settings do not solve the problem or have adverse effects To restore a captured configuration do the following For Windows 7 Click Start Control Panel System and Security System System Protection System Restore For Windows 8 or Windows 8 1 Open Control Panel and then click System and Security System System Protection System Restore Note For detailed information on how to open C...

Page 105: ...oblems on page 107 USB problems on page 108 Audio problems Select your symptom from the following list No audio in Windows on page 93 An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into a drive on page 94 Sound comes from one external speaker only on page 94 No audio in DOS applications or games on page 94 No audio in Windows Symptom No audio in Windows Acti...

Page 106: ...r only Actions Ensure that the speaker cable is inserted completely into the connector on the computer Make sure the cable that attaches the left speaker to the right speaker is securely connected Double click the speaker icon in the Windows notification area A master volume control window opens Verify that the Balance settings are set correctly If these actions do not correct the problem you migh...

Page 107: ... problem with your CD or DVD drive or the cabling to your CD or DVD drive Make sure that the power cable and signal cable are securely connected to the drive Unable to use a startable bootable recovery medium such as the Product Recovery CD to start your computer Symptom Unable to use a startable bootable recovery medium such as the Product Recovery CD to start your computer Action Make sure that ...

Page 108: ...ing DVD movie Symptom No audio or intermittent audio while playing DVD movie Actions Check the volume control settings on your computer and on your speakers Make sure that the disc surface is clean and not scratched Check all cable connections to and from the speakers Use the DVD menu for the video to select a different audio track If these actions do not correct the problem run the diagnostic pro...

Page 109: ... programs on page 108 for instructions If you need technical assistance see Chapter 11 Getting information help and service on page 111 Keyboard mouse or pointing device problems Select your symptom from the following list All or some keys on the keyboard do not work on page 97 The mouse or pointing device does not work on page 98 The pointer on the screen does not move smoothly with the mouse on ...

Page 110: ...r pointing device Verify that the device drivers for the mouse or pointing device are installed correctly If you are using a USB keyboard or mouse verify that the USB connectors are enabled in the BIOS settings See Enabling or disabling a device on page 79 If these actions do not correct the problem run the diagnostic programs see Diagnostic programs on page 108 for instructions If you need techni...

Page 111: ...er inactivity on page 99 The monitor works when you turn on the computer but goes blank when you start some application programs on page 99 The image appears to be flickering on page 100 The image is discolored on page 100 Wrong characters appear on the screen Symptom Wrong characters appear on the screen Action Have the computer serviced For details see Chapter 11 Getting information help and ser...

Page 112: ...cause screen discoloration 2 Adjust the placement of the monitor and other devices so that they are at least 305 mm 12 inches apart 3 Turn on the monitor You can reset the refresh rate through your operating system Control Panel On the Windows 7 operating system click Start Control Panel Hardware and Sound Adjust screen resolution Advanced Settings Then click the Monitor tab and select a new refre...

Page 113: ...onnect to the network Symptom Your computer cannot connect to the network Actions Ensure that The cable is installed properly The network cable must be securely connected to both the Ethernet connector of your computer and the RJ45 connector of the hub The maximum allowable distance from the computer to hub is 100 meters If the cable is connected and the distance is within acceptable limits but th...

Page 114: ...reason Symptom The adapter stops working for no apparent reason Action The network driver files may be corrupt or missing Update the driver by referring to the Solution description for the procedure to make sure that the correct device driver is installed The Wake on LAN feature is not working Symptom The Wake on LAN WOL feature is not working Actions Make sure that WOL is enabled in the BIOS Setu...

Page 115: ...eadphone is connected using the Headset profile or AV profile Action Do the following 1 Exit the application that uses the sound device for example Windows Media Player 2 Open Control Panel Note For detailed information on how to open Control Panel on Windows 8 and Windows 8 1 see Accessing Lenovo programs on the Windows 8 or Windows 8 1 operating system on page 6 3 Click Hardware and Sound Sound ...

Page 116: ...l SCSI options are turned on External SCSI options must be turned on before the computer is turned on For more information see your SCSI documentation Verify that the option and any required device drivers are installed correctly If these actions do not correct the problem run the diagnostic programs see Diagnostic programs on page 108 for instructions If you need technical assistance see Chapter ...

Page 117: ...mputer On the Windows 8 operating system open File Explorer and click Computer On the Windows 8 1 operating system open File Explorer 2 Right click your C drive entry and then click Properties 3 Click Disk Cleanup 4 Click Clean up system files 5 Click the More Options tab 6 In the Programs and Features area click the Clean up button 7 A list of installed programs is displayed Select the program th...

Page 118: ...nostic programs see Diagnostic programs on page 108 for instructions If you need technical assistance see Chapter 11 Getting information help and service on page 111 Printer problems Symptom The printer does not work Actions Verify that 1 The printer is turned on and is online 2 Paper is loaded correctly 3 The printer signal cable is securely connected to the correct parallel serial or USB connect...

Page 119: ...es always assuming the first two digits were 19 Consequently these programs sort dates out of order Check with your software manufacturer to see if any updates are available Many software manufacturers make updates available from the World Wide Web Software does not work as expected Symptom Software does not work as expected Actions Most software programs have built in help systems that provide in...

Page 120: ...n On Off switch make sure that it is in the On position If the USB device has an Online switch make sure that it is in the Online position If the USB device is a printer make sure that paper is loaded correctly Make sure any device drivers or other software supplied with the USB device is correctly installed Refer to the documentation for the USB device Reset the device by detaching and reattachin...

Page 121: ...tage Toolbox The Lenovo ThinkVantage Toolbox program helps you maintain your computer improve computing security diagnose computer problems get familiar with the innovative technologies provided by Lenovo and get more information about your computer You can use the diagnostics feature of the Lenovo ThinkVantage Toolbox program to test devices diagnose computer problems create bootable diagnostic m...

Page 122: ...vice in the startup device sequence See Selecting or changing the startup device sequence on page 80 2 Make sure that the computer is turned on and then insert the disc into the optical drive The diagnostic program opens Note You can insert the disc into the optical drive when you are setting the startup device sequence However if you insert the disc into the optical drive when you have already en...

Page 123: ...t or bottom right corner of the screen to display the charms Then click Settings Help Safety and Warranty The Safety Warranty and Setup Guide that is provided with your computer contains information on safety setup warranty and notices Read and understand all safety information before using this product Lenovo Web site The Lenovo Web site http www lenovo com provides up to date information and ser...

Page 124: ...ograms see Diagnostic programs on page 108 You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at http www lenovo com support Calling for service During the warranty period you can get help and information by telephone through the Customer Support Center The following services are available during the warranty period Problem determ...

Page 125: ...nty service Service methods and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certain countries might not be able to service all models of a particular machine type In some countries f...

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Page 127: ...ublication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenovo...

Page 128: ...re logo ThinkCentre ThinkVantage Microsoft Windows and Windows Media are trademarks of the Microsoft group of companies Linux is a registered trademark of Linus Torvalds DisplayPort is a Trademark of the Video Electronics Standards Association Other company product or service names may be trademarks or service marks of others 116 ThinkCentre E73 User Guide ...

Page 129: ...tion This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by tur...

Page 130: ...äglichkeit Dieses Produkt entspricht den Schutzanforderungen der EU Richtlinie 2004 108 EG früher 89 336 EWG zur Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse B ein Um dieses sicherzustellen sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben Des Weiteren dürfen a...

Page 131: ...s which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan Keyboard and mouse compliance statement for Taiwan Eurasian compliance mark Brazil regulatory notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo Mexico regulatory notice Advertencia En Mexico la operación de este...

Page 132: ...guration of your computer and the country or region where the computer was purchased you might have received additional printed regulatory notices All regulatory notices are available on the Lenovo Support Web site in electronic format To access electronic copies of the documentation go to http www lenovo com UserManuals 120 ThinkCentre E73 User Guide ...

Page 133: ...and recovery of WEEE and to minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For additional WEEE information go to http www lenovo com recycling Recycling information for Japan Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is th...

Page 134: ...puter at home and need to dispose of a lithium battery you must comply with local ordinances and regulations Recycling information for Brazil Declarações de Reciclagem no Brasil Descarte de um Produto Lenovo Fora de Uso Equipamentos elétricos e eletrônicos não devem ser descartados em lixo comum mas enviados à pontos de coleta autorizados pelo fabricante do produto para que sejam encaminhados e pr...

Page 135: ...o indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the ...

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Page 137: ...ardous substances in electrical and electronic equipment RoHS recast or RoHS 2 For more information about Lenovo progress on RoHS go to http www lenovo com social_responsibility us en RoHS_Communication pdf China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic ...

Page 138: ...Ukraine RoHS India RoHS RoHS compliant as per E Waste Management Handling Rules 2011 126 ThinkCentre E73 User Guide ...

Page 139: ...Appendix E China Energy Label Copyright Lenovo 2013 2014 127 ...

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Page 141: ...icity Reduced electrical consumption contributes to potential financial savings a cleaner environment and the reduction of greenhouse gas emissions For more information about ENERGY STAR go to http www energystar gov Lenovo encourages you to make efficient use of energy an integral part of your day to day operations To help in this endeavor set the following power management features to take effec...

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Page 143: ...itive 35 diagnostics programs using 112 diagnostics troubleshooting 91 DisplayPort connector 11 documentation using 112 drivers device 67 drives bays 14 specifications 14 E environment operating 5 Ethernet 2 Ethernet connector 11 exiting Setup Utility 81 expansion 3 external options installing 35 F failure recovering from POST BIOS 84 features 1 flashing the BIOS 83 front connectors controls indic...

Page 144: ...rear WiFi antenna installing removing 62 recovering from a POST BIOS update failure 84 software 69 recovery boot block 84 operations backup and 70 problems solving 74 recovery media creating and using 69 removing computer cover 35 replacing battery 43 hard disk drive 44 heat sink and fan assembly 50 microprocessor 52 Rescue and Recovery 69 workspace Rescue and Recovery 71 Rescue and Recovery works...

Page 145: ...ms 83 updating flashing the BIOS 84 USB connector 12 using a rescue medium creating and 72 diagnostic programs 112 documentation 112 other services 113 passwords 77 Setup Utility 77 V VGA monitor connector 12 video subsystem 1 viewing and changing settings 77 W warranty information 111 WiFi units WiFi adapter card WiFi card module WiFi antenna cable replacing 57 workspace backup and recovery 71 Co...

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