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Safety and warranty guide
When return is required, 1) return instructions, a prepaid return shipping label, and
a container are included with the replacement CRU, and 2) you may be charged for
the replacement CRU if your Service Provider does not receive the defective CRU
within thirty (30) days of your receipt of the replacement.
2. On-site Service
Under On-Site Service, your Service Provider will either repair or exchange the
product at your location. You must provide a suitable working area to allow
disassembly and reassembly of the Lenovo product. For some products, certain
repairs may require your Service Provider to send the product to a designated
service center.
3. Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or exchanged at a
designated service center, with shipping arranged by your Service Provider. You are
responsible for disconnecting the product. A shipping container will be provided
to you for you to return your product to a designated service center. A courier will
pick up your product and deliver it to the designated service center. Following its
repair or exchange, the service center will arrange the return delivery of the product
to you.
4. Customer Carry-In or Mail-In Service
Under Customer Carry-In or Mail-In Service, your product will be repaired or
exchanged at a designated service center, with delivery or shipping arranged by
you. You are responsible to deliver or mail, as your Service Provider specifies,
(prepaid unless specified otherwise) the product suitably packaged to a designated
location. After the product has been repaired or exchanged, it will be made
available for your collection. Failure to collect the product may result in your Service
Provider disposing of the product as it sees fit. For Mail-in Service, the product will
be returned to you at Lenovo’s expense, unless your Service Provider specifies
otherwise.
