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Safety and warranty guide
Warranty Information
Product or
Machine Type
Country or Region of
Purchase
Warranty Period
Type of Warranty
Service
Desktop
Lenovo 3000Q
Lenovo 3000H
Lenovo 3000K
IdeaCenter K
IdeaCenter Q
Indonesia, Malaysia,
Singapore, Thailand,
Philippines, Vietnam,
China (Hong Kong
S.A.R.), China (Macau
S.A.R.)
Parts and Labor -
1 year
Battery pack1 year
1, 2 or 3
India
1, 2 or 3
United States of
America
1, 2 or 3
South Africa and India
1, 3 or 4
France
1, 3 or 4
If required, your Service Provider will provide repair or exchange service depending
on the type of warranty service specified for your product and the available service.
Scheduling of service will depend upon the time of your call, parts availability, and
other factors.
A warranty period of 3 years on parts and 1 year on labor means that Lenovo
provides warranty service without charge for:
a. parts and labor during the first year of the warranty period (or a longer period as
required by law); and
b. parts only, on an exchange basis, in the second and third years of the
warranty period. Your Service Provider will charge you for any labor provided
in performance of the repair or replacements(s) in the second and third year of
warranty period.
Types of Warranty Service
1. Customer Replaceable Unit (“CRU”) Service
Under CRU Service, your Service Provider will ship CRUs to you for you to install.
Most CRUs are easy to install whereas others may require some technical skill
and tools. CRU information and replacement instructions are shipped with your
product and are available from Lenovo at any time upon request. You may request
that a Service Provider install some CRUs under one of the other types of warranty
service designated for your product. Installation of external CRUs (such as mice,
keyboards, or monitors) is your responsibility. Lenovo specifies in the materials
shipped with a replacement CRU whether the defective CRU must be returned.
