Lenel DirecDoor, Installation Manual

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Troubleshooting and Maintenance
84
DirecDoor Installation Guide
Reader Problems
Consult your reader installation manual for potential problems that are not related to the DirecDoor.
Problem : The reader does not power up.
Resolution :
1.
Check the wiring between the reader interface and the reader. Refer to Reader Interface on page
37 and the reader installation manual.
2.
Be sure the connector is firmly seated in the board.
Problem : The reader has power, but D16 (Badge Activity LED) on the board does not light up when
a badge is presented.
Resolution :
1.
Be sure that the switch settings on the board for address and reader technology/format are
correct. Refer to
Setting the DIP Switches on page 37 .
2.
Check the wiring between the reader and the reader interface. Refer to Reader Interface on page
37 and the reader installation manual.
Door Strike Problems
Problem : D16 (Badge Activity LED) lights on the board and the door reader LED lights on the
reader, but the door strike does not operate.
Resolution :
1.
Check the wiring from the door strike to the reader interface. In the chapter of the appropriate
reader interface, refer to the section that covers wiring the door strike. Also refer to the door
strike manufacturer’s installation instructions.
2.
Be sure the door strike power supply is operating properly.
DirecDoor Problems
If the problem is not caused by incorrect hardware wirings or settings, check the software settings of
DirecDoor using the Integrated Configuration Tool (ICT).
Problem : I need to restore the factory default settings.
Resolution :
Note:
If the default parameters are restored by pressing the SW7 switch, then all parameters
(including the IP of the controller) get modified. If you restore the factory defaults using
the ICT, then IP address of the controller is the only item that does not get changed.
1.
Press SW7 (Restore Defaults switch) until D16 (Badge Activity LED) turns on.
2.
The controller is now offline from the host and the factory defaults have been restored. The
factory defaults are as follows:
•
Host/Server Type : OnGuard
•
Primary Connection Type : Ethernet
•
IP Address : 192.168.6.6