Installation manual
– English
4 Palmako limited warranty
1.
Description of limited warranty
1.1. Warranty provider.
This limited warranty (the “Warranty”) applies to products manufactured by the
Palmako group of companies (the “Products”), and is provided by Palmako Corp., a Delaware
corporation with offices at 228
East 45th Street, Suite 9E, New York, NY 10017 (“Palmako”), e-
mail [email protected].
1.2 Scope of Warranty. Under this Warranty Palmako warrants to the first and original end-purchaser
of the Product (“Customer”), that such Product shall be free from material defects for a period of
five years as of the date of the invoice of the Product. “Defect” as used in this Warranty means
a manufacturing or a design defect that materially impinges on the use of the Product and which
is solely attributable to Palmako. The Warranty covers structural strength, materials and
manufacturing faults that would affect the functionality of the Product. Repairing or replacing a
Product during the warranty period will not entail an extension of the warranty period or a new
warranty with a new term. The Warranty for parts replaced or repaired during the warranty period
of the Product will expire upon expiry of the warranty period for the Product as a whole. The
Warranty provided on the Product does not cover any products sold together with the Product
(such as roofing materials, acrylic or glass surfaces, door and window hinges and joints, locking
systems or other accessories) that have not been manufactured by the Palmako Group of
companies. Additionally, the Warranty does not cover the installation or assembly of the Product
or related costs, or any damages and defects resulting from the installation or assembly of the
Product.
1.3. Conditions of validity of Warranty. The Warranty is only valid if:
1.3.1. Customer has duly paid all invoices issued for the Product;
1.3.2. the Product has been properly stored, installed, used and maintained, conform the
Palmako installation manual and instructions;
1.3.3. the Product has been used by Customer for its intended and non-commercial use only,
as described in the installation manual of the Product (the “Manual”);
1.3.4. no modifications have been made to the Product that are not in accordance with the
Product manual or use and maintenance requirements;
1.3.5. Product maintenance has been performed as set forth in the Manual;
1.3.6. Customer strictly complies with all obligations set forth herein.
2.
Warranty Exclusions
2.1 The Product consists of natural woods and the variances described herein are not considered
defects and are not covered by the Warranty. Differences in grain pattern and color should be expected.
Grain patterns, color variations and color softening are a natural occurrence due to species, age,
character of cabinets, and exposure to sunlight. Therefor, replacement parts may not match older parts
of the Product. Extreme environmental conditions such as high or low temperatures and humidity, will
cause any wood product to react accordingly, e.g. by shrinking or expanding, which are not covered by
Warranty. Specifically, the Warranty does not cover:
2.1.1. expansion, shrinkage and shade variations arising from the natural behavior and
peculiarities of wood as a natural material;
2.1.2. sound/ingrown knots in the elements of the Product that do not impair the stability of
the Product;
2.1.3. pith knots with a diameter of up to 10 mm in the elements of the Product (incl. if they
occur at the edges of the elements but are not visible in the structure after finishing);
2.1.4. small fissures or cracks in the elements of the Product (resulting from drying), if they
are not transversing and do not endanger the stability of the structure of the Product;
2.1.5. twisting/bending of the elements of the Product that do not prevent installation;
2.1.6. resin pockets and caulking marks in the elements of the Product;
