FAQ
Problem
Cause
Possible Solution
Abnormal
measuring results:
- Too high; OR
- Too low; OR
- Huge difference
between two recent
measurement.
Incorrect posture
Please step on the platform
barefooted and stand still.
The device is located on soft
ground such as a carpet OR
on a rugged surface.
Please place the device on a flat,
hard surface.
Either your hands or your
feet are too dry.
Wipe your feet with a damp cloth,
keeping them slightly damp when
starting measurement.
No display on LCD
when the
device powers on.
Batteries not yet installed.
Install the batteries.
(Please refer to Insert the
Batteries)
Worn batteries.
Replace all three batteries at the
same time. Please purchase the
right batteries for
replacement.
CANNOT proceed to
analyse calorie, BMI,
body fat, total body
water, muscle
mass and bone
mass.
Step onto the platform
wearing socks or shoes.
Please keep barefooted during
measurement, and keep full
contact with the electrodes as
well.
The system cannot identify
the possible User ID with
most similar data.
Please assign a User ID following
the instruction in Set Up Your
Profile.
The user fails to select the
User ID from what the
system found.
Please assign a User ID following
the instruction in Set Up Your
Profile.
The device powers
off.
Low battery.
Replace all three batteries at the
same time. Please purchase the
right batteries for replacement.