FAQ
Error
Error
Description
Possible Solution
Overload. The device
will switch off.
Stop using this scale for
measurement.
Low Battery. The
device will switch off.
Replace all three batteries at
the same time. Please purchase the right
batteries for replacement.
Failure of pairing up
your scale with your
smartphone.
Please check if Bluetooth is ON, App is
ON, both devices are within transmission
distance of Bluetooth.
When transmitting data
Problem
Cause
Possible Solution
Data transmission
failed.
Bluetooth is OFF.
Turn ON the Bluetooth via
Settings.
The App is OFF.
Press the icon to turn ON your app.
Out of range of
Bluetooth
transmission.
Place your smartphone closer to the
scale.
None of the user ID is
assigned.
Please assign a User ID following the
instruction in Set Up Your Profile.
