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NOVO

Technical Handbook

Handbook for Technical Administrators

NE41 15013-02 v2.0

Summary of Contents for NEAT NOVO

Page 1: ...NOVO Technical Handbook Handbook for Technical Administrators NE41 15013 02 v2 0 ...

Page 2: ... Löddeköpinge Sweden Phone 46 0 46 707065 Fax 46 0 46 707087 www neat group com infosweden neat group com Declaration of Conformity Hereby NEAT Electronics AB declares that the radio equipment NOVO is in compliance with Directive 2014 53 EU The full text of the EU declaration of conformity is available at the following internet ad dress www neat group com downloads documentation ...

Page 3: ...2 6 3 AC connector C3 13 2 6 4 External GSM antenna EA 13 2 7 External antenna 13 2 8 On Off button PS1 15 2 9 Reset button 15 2 10 Accumulator lid 16 2 10 1 Replacing the accumulator 17 2 11 Mounting the SIM card 17 2 12 Mounting the NOVO 18 2 12 1 Key holes 18 3 Indications 19 3 1 Visual indications 19 3 1 1 Front LEDs 19 3 1 2 Alarm button L4 LED indications 20 3 1 3 Reset button LED L5 indicat...

Page 4: ...5 1 2 Alarm type group 26 5 1 3 Sequence 26 5 1 4 Call type 26 5 1 5 Global settings for sequence and call attempts 27 5 2 Carrier type 27 5 2 1 Auto carrier 27 5 2 2 Max conversation time 27 5 2 3 Alarm code 27 5 3 Wait between call attempts 28 5 4 Roaming 28 5 5 Indications during an alarm call 29 5 5 1 Acoustical indications 29 5 5 2 Visual indications 30 5 6 Protocols 30 5 7 Examples 31 5 7 1 ...

Page 5: ...t 40 9 1 Use and maintenance 40 9 2 Cleaning 40 9 3 Safety Notes 40 9 4 Disposal 40 Appendix A Technical data 41 Appendix A 1 Technical data NOVO 41 Appendix A 2 Technical data SMILE 42 Appendix B NOVO Mounting holes 42 Appendix C Recommended accumulators 42 Appendix D Alarm types and Alarm type groups 43 ...

Page 6: ...O Technical Handbook NE41 15013 02 v2 0 Document revision history Revision Date Version Revision details 2018 05 21 1 0 v1 0 release 2020 01 15 2 0 Release of v2 0 General review to include new NOVO version ...

Page 7: ...al characteristics for a certain version will be specified For the purposes of this document mobile network is used to describe both GSM and 4G network For the purposes of this document NOVO IP Mobile is used to describe both NOVO IP GSM and NOVO IP 4G In this document unit refers to NOVO transmitter and peripheral refers to miscellaneous radio transmitters sold and verified by NEAT Electronics th...

Page 8: ...the plastic cover is 128 x 180 x 65 mm 1 2 3 C B A 1 1 2 3 4 6 7 8 5 Picture 1 Care phone NOVO top view Picture 2 Care Phone NOVO bottom view Denomination 1 Speaker 2 Buttons 3 Front LEDs Table 1 NOVO top view parts Denomination 1 Keyholes for hanging up the unit x 2 2 Connector well under the connector lid 3 Bottom cover screw 4 Power button 5 SIM card hatch 6 Product label area 7 Microphone 8 Re...

Page 9: ...ode 2 2 2 Reset button B2 Before making an alarm call NOVO can be configured to play a pre call signal During that time the user has the option to reset the alarm by pressing Reset button B2 The unit will then play the disconnection signal to indicate this if alarm is configured as audible cancel the call and return to idle mode This function can also be enabled through configuration between call ...

Page 10: ...reen Leftmost LED in front L2 Red Middle LED in front L3 Yellow Rightmost LED in front L4 Red Behind the Alarm button B1 L5 Green Behind the Reset button B2 L6 Yellow Behind the Extra button B3 Table 4 NOVO unit LEDs In certain countries the Reset button is yellow and the Extra button is green The LED indications are described in chapter 3 1 Visual indications ...

Page 11: ...ss the well by removing the connector lid Connector Denomination Type C1 IP RJ 45 Ethernet C2 AC Micro USB EA External antenna SMA Connector female Table 5 NOVO IP Mobile connectors denominations and physical characteristics 2 4 1 IP connector C1 The IP connector C1 is a RJ45 Ethernet female connector and used for IP traffic over cable 2 4 2 AC connector C2 Connect the adaptor to the outlet marked...

Page 12: ...tor lid removed The connectors are located in a well under the connector lid in the bottom of the speaker Access the well by removing the connector lid Connector Denomination Type C1 TELE RJ11 4 6 C2 LINE RJ11 4 6 C3 AC Micro USB EA External antenna SMA Connector female Table 6 NOVO PSTN GSM connectors denominations and physical characteristics 2 6 1 TELE connector C1 The TELE connector C1 is a RJ...

Page 13: ...NOVO PSTN and NOVO PSTN Only use the AC adaptor for your market 2 6 4 External GSM antenna EA See next section 2 7 External antenna 2 7 External antenna Applies to NOVO IP Mobile NOVO PSTN GSM and NOVO PSTN NOVO supports the use of an external antenna The unit can be configured to use either the external or the internal antenna The external antenna can be used in case of poor mobile network signal...

Page 14: ... and network cables 4 If unit is On turn off the unit with the On Off button Remove the accumulator lid by unscrewing the screw just below the connector lid 5 Gently screw the antenna connector clock wise onto the SMA contact EA 6 Place the cable between the small plastic heels to lead the antenna out of the cover 7 Refit the bottom cover 8 Refit the AC and finally the network cable and start up t...

Page 15: ...h to the backup accumulator as power source 2 9 Reset button RH Picture 11 Reset hole RH location The Reset button is accessible through the Reset hole RH To do a manual reset of the unit bypassing On Off button carefully push a pin with a dull end through the hole until unit reboot After a manual reset the unit will restore alarm and event queues as well as the previous Home Away state and Presen...

Page 16: ...mpartment denominations To open the accumulator lid remove the cover screw marked 3 in Picture 10 The accumulator compartment for the backup accumulators is under the lid When replacing a backup accumulator note that the accumulator must be of the correct type and delivered from NEAT Always disconnect the AC adaptor and all other cables before opening the accumulator lid Accumulator replacement sh...

Page 17: ...cumulator compartment see Picture 13 5 Connect the new accumulator in the accumulator connector see Picture 13 6 Refit the accumulator lid secure it with the screw and reconnect any cables 2 11 Mounting the SIM card Applies only to NOVO IP Mobile NOVO PSTN GSM and NOVO PSTN C4 C3 EA C B A H1 Picture 16 SIM Hatch H1 location Depending on model the SIM hatch is made of either rubber soft or plastic ...

Page 18: ... the bottom label 4 Refit the SIM hatch H1 5 Power on the unit A reboot the NOVO is required after inserting the SIM card 2 12 Mounting the NOVO 2 12 1 Key holes There are two key holes for wall mounting the unit The holes are designed to be used together with screws with a head diameter of 7 8 mm The screw head should be approximately 4 mm out of the wall for best fit A drawing and measures is fo...

Page 19: ...Off Accumulator failure Off Off On Network and AC failure 0 5s On 4 5s Off 0 5s On 4 5s Off Off Network and accumulator failure On Off On AC and accumulator failure Off 0 5s On 4 5s Off 0 5s On 4 5s Off Network AC and accumulator failure 0 5s On 4 5s Off 0 5s On 4 5s Off 0 5s On 4 5s Off Radio interference 0 5s On 0 5s Off 0 5s On 0 5s Off 0 5s On 0 5s Off SIM card failure 0 5s On 0 5s Off Off Off...

Page 20: ...ress Conversation 0 5s On 0 5s Off 0 5s On 0 5s Off Wait between calls 1 0s On 1 0s Off 1 0s On 1 0s Off No more call attempts 2 5s On 2 5s Off Off Table 10 Alarm button L4 indications Indication can be disabled by configuration No more call attempts are indicated when all call attempts have been exhausted without success The alarm has failed 3 1 3 Reset button LED L5 indications The following ind...

Page 21: ...ear interaction with the user NOVO can play pre recorded sounds i e voice messages Acoustical indications like visual indications are configurable 3 2 1 Pre call signal NOVO can be configured to play a pre call signal before starting the call process when a user alarm is triggered 3 2 2 Disconnection signal NOVO can be configured to play a disconnection signal when a call is disconnected or an ala...

Page 22: ...ge to NOVO If NOVO does not receive this message from the infrared detector or any user alarm for 8 hours NOVO will trigger the Passive alarm If the Reset button B2 is configured to reset Passive alarm the unit will generate a warning signal 60 seconds before triggering the Passive alarm To stop the warning and cancel the Passive alarm press any button or any registered transmitter If the Passive ...

Page 23: ...ured to Presence or Ready alarm type By pressing and holding down Reset button B2 while pressing Alarm button B1 twice to toggle between Presence Ready mode Auto ready unit is configured with a Max time in Presence mode When that time limit is exceeded NOVO will automatically resume Ready mode When unit exits Presence mode and resumes Ready mode the following occurs Visual indication for Presence ...

Page 24: ...alarm will be sent after a random time between 5 and 60 minutes after units installation The second test alarm will be sent after a random period between 1 minute and the number of hours given by the configured interval 4 2 4 Battery alarm Transmitters registered in NOVO can send a Battery alarm and or include the battery status low ok in a normal alarm transmission NOVO will transmit this battery...

Page 25: ...om time between 5 30 minutes after detection of AC return Any visual acoustical indications of Mains failure will stop as soon as the unit detects return of AC 4 2 8 PSTN MOBILE IP surveillance Depending on the model NOVO can report status of PSTN MOBILE IP connectivity For the purpose of this section PSTN MOBILE IP will be referred to as Network Note that PSTN Mobile and IP connections are monito...

Page 26: ...pe 0x00 from a transmitter The alarm type typically describes the reason for the alarm Each alarm type has a number of configurable parameters dictating among other things if the alarm type is to be reported to an alarm receiver and or CMP speech direction settings priority audible settings pre call settings etc 5 1 2 Alarm type group All alarm types belong to an alarm type group The specific grou...

Page 27: ...able unit can be configured to use Auto carrier For NOVO PSTN GSM the primary carrier will by default be GSM For NOVO IP Mobile the default primary carrier will be MOBILE To define the primary carrier explicitly the service level for the carriers can be set through configuration When using auto carrier the unit will first attempt to use the primary carrier and in case of failure it will change to ...

Page 28: ...there is a problem with voice or data communication to the receiver NOVO will roam to a different operator when an alarm sequence cycle has failed or if the heartbeats to the alarm receiver or Neat Carephone Management Portal do not work It will then continue to use the new working operator for subsequent alarms If at some point all operators have been used an automatic network search is performed...

Page 29: ...eset button B2 If the alarm type is configured to play disconnection signal it will do so to confirm the action before returning to idle mode Dial tones in speaker The unit can be configured to play dial tones to the speaker if the current alarm type is configured as audible When this is enabled the unit will play tones to the speaker indicating process of dialling the number It will also play to ...

Page 30: ...ns it will indicate this as described in 3 1 2 Alarm button L4 LED indications No more call attempts If a call sequence has failed to transfer an alarm type configured to have visual indications the unit will indicate this as is described in 3 1 2 Alarm button L4 LED indications 5 6 Protocols NOVO supports several protocols Contact NEAT or your distributor for a complete list The protocol determin...

Page 31: ...oup configured to use sequence 1 Sequence 1 consists of 1 step This step is configured as follows Step Call type Carrier type Call attempts Next step if success 1 A PSTN 2 Stop Table 14 Example of steps in a sequence The Carrier type determines the carrier used to transmit the alarm The Call attempts determine how many attempts of this step will be made to transmit the alarm in case of a failed ca...

Page 32: ... an example A communication port has to be defined and in some cases login credentials as well Call type Address phone number Protocol Port Username Password A www any url com SCAIP 555 username password B www any url com SCAIP 555 username password Table 17 Example of some call type parameters 5 7 3 NEAT Talk CPC to an analogue alarm receiver Below is an example of the relevant sequence steps and...

Page 33: ...d with the unit s buttons as well as a short summary on how to configure with HAND and LPP For information about CMP or Programmer please contact NEAT or your distributor Another way to configure all models of NOVO is to connect the unit to a computer with USB and in the file explorer copy the configuration to NOVO This is also how audio files are copied to NOVO Only audio files validated by NEAT ...

Page 34: ... current conversation level is indicated by playing a number of indication tones corresponding to the volume level To change level press Reset button B2 and hold until the desired level is indicated When the Reset button B2 is released the unit will select the conversation level play a confirmation tone and enter Set signal level When the unit enters Set signal level it will indicate the current s...

Page 35: ...tter When the unit enters Service Menu it directly plays a voice message indicating the first function in the menu Add transmitter as the next function NOVO indicates that the function has been chosen by flashing LEDs L1 L3 in synchronization NOVO returns to Service Menu after 20 seconds of inactivity There are two different ways to add a transmitter to NOVO Plug Play and Position programming Plug...

Page 36: ...cific transmitter position in NOVO The first 8 transmitter positions in NOVO are used in Position programming The configuration of these transmitter positions will determine how alarms from them are handled NOVO supports a large number of alarm types and configurations for transmitters but below is the default configuration Position Denomination 1 User alarm from trigger 2 User alarm from trigger ...

Page 37: ...ge 3 On Flash Off Flash Flash Flash Average 4 On On Off Flash Flash Flash Strong 5 On On Flash Flash Flash Flash Very strong 6 On On On Flash Flash Flash Mobile not installed Flash Flash Flash Flash Flash Flash Mobile not active Off Off Off Flash Flash Flash Table 24 LED indications when in Mobile coverage test If Range test is initiated directly after startup Mobile not installed will be indicate...

Page 38: ...ed All radio peripherals have now been erased and unit will return to Service Menu Set external Mobile antenna to On Off This function is only available in units that support GSM or 4G MOBILE as a carrier Unit plays a voice message to indicate the current antenna status To change the status press and hold the Alarm button B1 until the new status is indicated by a voice message NOVO returns to Serv...

Page 39: ... no A 00 NNN Tel A NNN OK Telefphone no B 01 NNN Tel B NNN OK Alarm code 15 NNN CODE NN OK Protocol 45 NNN PROT NN OK Set time 84 HHMM 84 OK HHMM OK Exit programming 90 END Table 25 LPP programming parameters For more information about HAND please refer to HAND User Manual NE41 07001 02 7 Real Time Clock RTC NOVO is equipped with a real time clock RTC The clock runs continuously even when the unit...

Page 40: ...ct may not be suitable for all persons and should not be a substitute for the routine visual monitoring protocol by a caregiver This product must not be used in situations where a delay in the arrival of appropriate medical care could lead to a potentially life threatening situation Our units are NOT intended as a life support unit whose malfunction may result in damage to a life Check the unit re...

Page 41: ...er supply 5 VDC 1A Max power consumption 5 W Temperature range 5 55 C Accumulator Type NiMH Voltage 3 6 VDC Capacity 400 mAh or 2000 mAh Stand by backup time up to 450 h Speaker Max power 2 W Impedance 8 ohm Radio Max transmission power 10 mW EIRP Radio frequency 869 2125 MHz Social alarms transmission 869 2375 MHz Acknowledge Security level Category 1 Highest Radio range Up to 300 meters free air...

Page 42: ... Weight incl battery 14 g Radio frequency 869 2125 MHz Social alarms transmission 869 2375 MHz Acknowledge IP Code IP67 Temperature range 5 55 C Appendix B NOVO Mounting holes 75 mm 128 mm 180 mm Picture 18 NOVO unit key hole measures Appendix C Recommended accumulators 400 mAh NE31 14002 02 2000 mAh NE31 14004 03 ...

Page 43: ...ms Action indication Automatic ready indication Log call Presence indication Ready indication Reminder alarm Smoke detector alarms Co Gas Gas alarm Smoke detector alarm Temperature alarm Water alarm Technical alarms Accumulator alarm Accumulator fully charged Battery alarm Daily report Event Heartbeat Mains failure alarm Mains OK indication Network return No network Radio interference Radio out of...

Page 44: ...neat group com ...

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