12
Problem
Possible Cause
Solution
Circuit breaker is tripped due
to overload.
Turn the UPS off and unplug at least one piece
of equipment. Wait 10 seconds, reset the
circuit breaker and then turn the UPS on.
Batteries are discharged.
Recharge the unit for at least 4 hours
Outlets do not
provide power
to equipment
Unit has been damaged by a
surge or spike.
Recharge the battery by leaving the UPS
plugged in at least 4 hours.
Battery is not fully charged.
Recharge the battery by leaving the UPS
plugged in at least 4 hours.
The UPS does
not perform
expected
runtime.
Battery is slightly worn out.
Contact Legacy Power Conversion about
replacement batteries at [email protected]
or 800-859-5711.
The on/off switch is designed
to prevent damage by rapidly
turning it off and on.
Turn the UPS off. Wait 10 seconds and then
turn the UPS on.
The unit is not connected to
an AC outlet.
The unit must be connected to a110/120V
50/60Hz outlet.
The battery is worn out.
Contact Legacy Power Conversion about
replacement batteries at [email protected]
or 800-859-5711.
The UPS will
not turn on.
Only the individual Backup
power outlet provides power
to equipment.
Press the Self-Test button to recover the other
six outlets.
The serial cable is not
connected.
Connect the serial cable to the UPS unit and
an open serial port of your computer. You must
use the cable that came with the unit.
The serial cable is connected
to the wrong port.
Try another serial port of your computer
The unit is not providing
battery power.
Shutdown your computer and turn the UPS off.
Wait 10 seconds and turn the UPS on. This
should reset the unit.
SeeUPS2020 is
inactive (all
icons are gray).
The serial cable is not the
cable that was provided with
the unit.
You must use the cable included with the unit
for the software.
TROUBLESHOOTING
