www.ledneonflex.com
www.GLLS.com
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3 or 5 Year Limited Warranty
Green LED Lighting Solutions (GLLS) provides a standard 3 year (36-month) limited warranty for “LED Neon Flex Vivid” products
manufactured with PVC encapsulations from the date of purchase to the original buyer. GLLS also provides a 5 year (60-month)
limited warranty for certain “LED Neon Flex Vivid” products when manufactured with Silicone encapsulations from the date of
purchase to the original buyer.
This limited warranty covers manufacturer defects in the material and workmanship, only on the faulty
section of the LED Neon Flex Vivid light. Replacement is provided only on the defective section of the LED Neon Flex Vivid light as defined
by its cutting marks. The owner(s) will need to provide proof of purchase at the time of exchange.This Limited Warranty is valid only when
LED Neon Flex Vivid lights are used together with LED Neon FlexVivid approved power supplies, controllers and dimmers for their intended
purpose and are properly installed and wired in accordance with all instructions, building codes, the latest UL Standards of Safety, NEC, CSA
or any other domestic or international safety agencies.
Standard 3 year limited warranty applies to connectors as well. The 5 year limited warranty on Silicone fixtures will apply to the connectors
as well.
Warranty Terms and Conditions
Exclusions
GLLS will not cover damage by abuse, misuse, curvature past the recommended bend radius, punctures, cuts, shortening or splicing outside
of the designated cutting marks, disregard for proper cleaning, faulty installation, improper maintenance, including forfeiting the use of a
surge protector, or any repairs not carried out by certified LED lighting professionals.
Items not covered by this warranty are those considered as parts which are prone to failure due to normal wear and tear.
GLLS’ warranty does not cover any ancillary costs of warranty such as, but not limited to, equipment costs, labor, permits, removal, or
reinstallation. GLLS’ warranty is a parts only warranty.
Shipping Conditions
All shipping charges should be pre-paid before delivery. If the requested replacement of service is within the terms of the warranty, the item
will be returned to the purchaser postage paid. Any shipping damage due to carrier mishandling or improper packaging is the responsibility
of the sender. If the product is not within the terms of the warranty GLLS will advise the purchaser of the price of replacement and ship it to
the purchaser upon receipt of payment including shipping charges. Please allow 2-4 weeks for return of product. GLLS takes great pride in
our products and our customer service and we try to satisfy each situation within the same business day. We cannot be held responsible for
shipping delays.
To Obtain Warranty Service
If an LED Neon Flex Vivid S product fails under this warranty, please contact a customer service agent at GLLS www.glls.com or 1-888-850-
NEON (6366). GLLS will replace the product at its own discretion, once verification of the defective product is determined. GLLS’s liability on
any claim shall never exceed the purchase price of the specific product.
Exchanges
All exchanges for products will be honored only after the product has been received by the GLLS warehouse or sales office. The returning
product will be inspected by the warehouse or sales staff and will be deemed acceptable or not acceptable. If deemed acceptable, the
exchanged product will be shipped to the purchaser. All returns judged not acceptable will receive no refund and will not be returned to the
purchaser until the purchaser has paid the return shipping costs.
Shipping on Exchanges
Shipping costs on exchanges will be judged on extenuating circumstances from the original purchase and assessed by the warehouse or
sales staff.
