SECTION 4: CARE & MAINTENANCE
SECTION 4: CARE & MAINTENANCE
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This helpful troubleshooting guide will provide you with information about how to recognize a
problem with your product, determine possible causes, and find a solution.
In the event your specific situation is not covered in this guide, please contact Living Earth Crafts
so our technical support department can assist you. Beyond the troubleshooting guide below, do
not attempt to repair the issue yourself. This can void your warranty.
Unauthorized service will not be covered. Please be sure to contact Living Earth Crafts Customer
Service first at (800) 358-8292, (760) 597-2155 Int’l.
Troubleshooting
Issue
Solution
No Power/Not
Operating
1. Ensure the power cord is properly plugged into an operational GFCI
power supply/outlet.
2. Check GFCI reset and circuit breakers or fuses.
3. Ensure the outlet in your room is receiving power. This can be done
by plugging in a small appliance and turning it on.
No Power to
Jets/Jets not
Operating
1. Ensure the power cord is properly plugged into an operational GFCI
power supply/outlet.
2. Check GFCI reset and circuit breakers or fuses.
3. Check jet covers are locked into the 9 o’clock or 3 o’clock “run” posi-
tion. You will feel the cover “click” into place.
4. Ensure magnetic rotor/impeller is correctly installed in the case.
5. Reset the motors by unplugging the system, waiting 5 seconds, then
plugging in again.
Excessive Noise
from Jets
1. Remove jet assembly and inspect for dirt buildup, debris, or damage.
2. Follow cleaning instructions or replace if necessary.
Water Leakage
1. Check and ensure all visible bolts are tightened.
2. Call a plumber to determine the source of the leak.
3. If the leak is from the jet system, contact LEC customer service.
Summary of Contents for Contour
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