U S E R ’ S G U I D E
LDLC RS32
EN
this list being exhaustive) loss of date or income or any other commercial damage.
GROUPE LDLC will not be held liable for events independent of its will that would
make it impossible to ensure the provision of proposed services, included, but not
limited to, failure of telephone line, airports shutdowns interrupting goods delivery,
natural disasters, whether conditions, strikes, and the impossibility to contact the
Client to confirm the different stages related to assumption of the equipment’s
guarantee.
4. Reclamation and After Sale Service
In case of failure of the product inside the warranty period, LDLC recommend the
Client to find out the origin of the problem through a summary technical verification
using the included user’s guide.
If the problem persists, the Client is invited to contact our Technical Support by phone
or by email, as detailed below, and provide the following details:
• His customer number;
• The original purchase invoice of the equipment;
• Detail of the malfunction that occurred ;
• Detail of the eventual hardware of software changes to the equipment;
• The evidence that the defect is not the result of a third party equipment or software;
• The exact description of all error that are displayed;
A technician of GROUPE LDLC will diagnose and try to solve the issue by phone or
by email. If the problem cannot be solved, and provided that the defect is covered by
this contractual warranty, LDLC.com will repair or replace the equipment.
If GROUPE LDLC does not find any defect or malfunction, or if the client does not
fulfil one of the condition detailed in this section, the company reserves the right to
charge for parts and labor.
Return of goods is exclusively by post, if not specified otherwise. Any return of goods
requires prior agreement of LDLC.com and a number of return which can be obtained
free via the CONTACTS page accessible since the banner page from the site.
The Client will receive by the means considered to be most convenient by an
agreement of return.
In the absence of agreement of return, goods shall will be returned to the Client or
held subject to his disposition, at his risk and, any transport, storage, handling costs
beard by him.
Return of goods is at the expense and risk of the customer. The Client is therefore
advised to declare the value of the goods and subscribe a shipping insurance.
After obtaining the return agreement the Client has seven days to carry out the return
of faulty goods to LDLC.
