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TWO-YEAR TRANSFERRABLE WARRANTY
Your product is warranted against manufacturer defects in parts and labor for two full years from the
date of purchase. This two-year warranty is also transferable. When you sell or give away your LDG
product give the new owner a copy of the original sales receipt and the two-year warranty goes with the
new owner.
There is no need to complete a warranty card or to register an LDG product. Your product receipt
establishes eligibility for warranty service so save that receipt. Send your receipt with the product
whenever you send your product to LDG for repair. Products sent to LDG without a receipt are
considered requests for out-of-warranty repair.
LDG does not warranty against product damage or abuse. This means that a product failure, as
determined by LDG, to be caused by the customer or by other natural calamity (e.g. lightning) is not
covered under the two-year warranty. Damage can be caused by failure to heed the product’s published
limitations and specifications or by not following good Amateur practice.
OUT OF WARRANTY SERVICE
Any time a product fails after the warranty, LDG wants to help you get it fixed. Send the product to
us for repair. We will determine what needs to be done, and, based on your prior instruction, either
contact you with an estimate or fix it and contact you with a request to pay any repair charges. Please
contact LDG if you have any questions before you send us an out-of-warranty product for repair.
RETURNING YOUR PRODUCT FOR SERVICE
Returning a product to LDG is easy. We do not require a return merchandise authorization. Visit the
Customer Support Center and download the LDG Product Repair Form. On the Repair Form tell the
LDG technicians exactly what happened or didn’t happen and why you believe the product needs
servicing. The technician attempts to duplicate the problem(s) you had based on how well you describe
it so take the time to be accurate and complete.
Ask your shipper for a tracking number or a delivery verification receipt. This way you know the
product arrived safely at LDG. Be sure to give us your email address so our shipper can alert you online
when your product is en-route back to you. Please be assured that our staff makes every effort to
complete repairs ahead of our published wait time. Your patience is appreciated.
Repairs can take six to eight weeks, but are usually faster than this. The most recent information on
returning products for service is found at the LDG Customer Support Center.
Mail your carefully packaged repair with the Repair Form to:
LDG Electronics, Inc.
Attn: Repair Department
1445 Parran Rd
St. Leonard, MD 20685
