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12.
TROUBLESHOOTING
Q. My LR does not work at all!
A. Check your A/V device, if the device's main switch is turned off, your
LR can not operate your device.
A. Check if your battery pack is connected properly and has been
charged for a minimum of 12 hours. For details, please refer to section
1.
A. Check whether you have pressed the correct device mode key for your
device.
Q. If several Device Codes are listed under the brand of my A/V
device, how can I select the correct Device Code?
A. To seek the correct Device Code for you're A/V device, test the code
one by one until most keys work properly.
Q. My A/V equipment responds to only some of the commands.
A. You have set a code for which only some commands work properly
but some do not. Try other codes until most keys work properly or go
through the “By searching through the library” in section 3. Or you
may learn the functions from the original remote control (Please refer
to section 4). You can also set up the LR unit by inputting the AV
device model number from your computer after downloading the
s o f t w a r e i n t e r f a c e f r o m t h e L a - Z - B o y w e b s i t e
www.lazboyremotes.com. Please refer to section 6
Q. My combo device i.e. VCR/DVD can not be programmed using
the codes provided.
A. Try programming the devices individually i.e. first your VCR with the
VCR codes from the code list and then the DVD with the DVD Codes
from the code list. Or you can teach the LR by learning the functions
from the original remote control.
Q. I do not hear the beep tones when pressing keys on my remote.
A. You may have the keypad set to mute. Follow the steps in section 6.5.
Q. Some function keys on the remote do not operate your device.
A. Make sure the LR is set to the correct mode (ie TV)
A. The remote may not contain the code for your device. Try learning
the codes you need from your original equipment remote. Follow the
steps in section 4.
Q. I have a new home theater device and I can not find the code thru
code search and code entry.
A. Follow the How To Set Up Your La-Z-Boy Remote Thru PC Set Up in
section 5. This online interface is updated regularly with new codes.
Q. I am having difficulty accessing the online programming feature.
A. Make sure the internet connection is active
A. Make sure your LR is connected to your computer through the USB
cord provided
A. Make sure your computer meets the following system requirements:
IBM compatible with windows 98SE, 2000, ME, XP, Vista.
F o r h e l p w i t h s e t u p c a l l
1 - 8 8 8 - 2 2 9 - 1 4 5 9
o r v i s i t
www.lazboyremotes.com for an on-line tutorial
.
One Year Limited Warranty:
Elexa Consumer Products, Inc. ("ECP") warrants to the
original retail purchaser ("Purchaser") that the La Z
TM
Boy Touchscreen Control LZ6200 (the "Product") will
be free of defects in materials or workmanship under
normal use for one (1) year from the date of purchase
(the "Warranty Period").
For the Purchaser only, if the Product fails to perform as
specified during the Warranty Period due to defective
parts or faulty workmanship, ECP will repair or replace
the defective or damaged parts of the Product. Normal
wear and tear is not covered, nor is abnormal use, misuse,
mishandling, faulty installation, improper shipping,
damage caused by disasters such as fire, flood or
earthquake, neglect, accident or tampering. This
warranty covers only normal use in the United States and
Canada.
To obtain warranty service during the Warranty Period,
contact ECP Customer Service by telephone
1-888-229-
1459
between the hours of 12am and 11:59pm, or email
for instructions on
sending damaged parts and documentation and for a
Return Material Authorization number (RMA). Products
returned to ECP for repair or replacement without
authorization will be returned to you at your expense.
All warranty claims must be accompanied by a legible
copy of the original receipt showing date and particulars
of purchase. The RMA number must be clearly written
on the side of the shipping container in which you return
the Product or defective parts. Unless otherwise
instructed by us, the Product must be sent freight prepaid
to the following address:
Elexa Consumer Products, 6200 N. Hiawatha Ave,
Chicago IL 60646
