Problem
Possible cause/Solution
The machine does not empty and/or does not
spin:
The drain hose is squashed or kinked.
« Cannot
drain the water. Please check that the filter is
clean and then press button START/PAUSE ».
• Check the drain hose connection.
The drain filter is clogged.
« Cannot drain the
water. Please check that the filter is clean
and then press button START/PAUSE ».
• Clean the drain filter.
An option or a programme that ends with the
water still in the tub or a that eliminates all the
spinning phases has been selected.
• Select the draining or the spinning pro-
gramme.
The laundry is not evenly distributed in the
drum.
• Redistribute the laundry.
There is water on the floor:
Too much detergent or unsuitable detergent
(creates too much foam) has been used.
• Reduce the detergent quantity or use anoth-
er one.
Check whether there are any leaks from one of
the inlet hose fittings. It is not always easy to
see this as the water runs down the hose; check
to see if it is damp.
• Check the water inlet hose connection.
The drain or the inlet hose is damaged.
• Replace it with a new one.
The cap on the filter has not been replaced or
the filter has not been properly screwed in after
cleaning action.
• Refit the cap on the filter or screw the filter
fully in.
Unsatisfactory washing results:
Too little detergent or unsuitable detergent has
been used.
• Increase the detergent quantity or use an-
other one.
Stubborn stains have not been treated prior to
washing.
• Use commercial products to treat the stub-
born stains.
The correct temperature was not selected.
• Check if you have selected the correct tem-
perature.
Excessive laundry load.
• Reduce the laundry load.
What to do if…
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