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Laurastar international guarantee
The present guarantee does not, in any way,
affect the statutory rights of the user pursuant
to the national legislation in force governing the
sale of consumer goods, including the rights set
out by Directive 2011 / 83 / EU of the European
Parliament and of the Council of 25 October 2011
on certain aspects of sales and guarantees for
consumer goods, or the rights held by the user,
by virtue of the sales contract, with regard to the
respective vendor. In the event that an appliance
sold by Laurastar contains manufacturing
defects, Laurastar shall be liable for the complete
elimination of these defects within the scope
defined below.
1.
Scope of cover
This guarantee only applies to products
manufactured by or on behalf of Laurastar, which
may be identified by the brand, the trade name
or the Laurastar logo affixed to the product.
The guarantee does not apply to non-Laurastar
products, accessories or spare parts.
This guarantee shall be applicable only if the
appliance becomes unusable, or if its use is
significantly hindered, due to a manufacturing
defect, an assembly defect or a defect in the
material of the appliance, and if this defect was
already in existence when the appliance was
supplied to the user.
It shall not be applicable, in particular:
• If the hindrance to use of the appliance is due
to professional use of the appliance, namely
intensive use for which the user receives
monetary remuneration
• To normal wear and tear of the appliance’s
components and accessories
• To an intervention by a third party or a repairer
not approved by Laurastar
• To failure to comply with the instructions
contained in the Instruction Manual,
specifically the warnings concerning start-up,
use and maintenance of the appliance
• To non-compliant use.
The concept of “non-compliant use” notably
includes damage caused by:
• The fall of the appliance or of a component
• Blows or marks resulting from negligence
• Keeping the protective soleplate on the iron
permanently
• Failure to rinse the boiler
• Use of water that does not comply with the
specifications
• Use of non-Laurastar products, accessories
and spare parts.
• The plug connected to the wall socket outlet
permanently.
2.
Entitlements held by the user
When a user asserts, in a manner compliant with
the present guarantee, an entitlement arising
from said guarantee, Laurastar shall be free
to implement the most appropriate method for
eliminating the defect. This guarantee does not
grant the user any entitlement or any additional
right; in particular, the user may not claim for
reimbursement of expenses in relation to the
defect, or compensation for any consequential
loss or damage. Moreover, transportation of the
appliance from the user’s place of residence to
Laurastar's premises, and return transportation,
shall be carried out at the user’s risk.
3.
Term of validity
This guarantee is only valid for the entitlements
that it accords to the user and that the user has
asserted against Laurastar within the guarantee
term.
The guarantee term is one year for countries that
are not members of the European Union and two
years for European Union Member States and
Switzerland, calculated from the date of delivery
of the appliance to the user. If defects are notified
after the guarantee term has come to an end, or
if the documents or items of evidence that are
necessary to assert the defects in accordance
with the present declaration are not present until
after the end of the guarantee term, the user shall
not hold any rights or entitlements by virtue of this
guarantee.
4.
Immediate notification of defects
When the user discovers a defect in the appliance,
he / she undertakes to communicate this to
Laurastar without delay. If the user does not do
so, he / she shall lose the entitlements afforded by
the present guarantee.
5.
Methods for asserting entitlements
arising from the present declaration
In order to assert the entitlements resulting
from this guarantee, the user must contact the
Laurastar Customer Service department (see
ATTENTION TO THIS), either:
• by telephone
• by e-mail or
• by fax.
He / she must follow the instructions from the
Customer Service department and send, at
his / her own risk:
• The appliance with the defect(s)
• A copy of the purchase contract, of the
invoice, of the till receipt or any other suitable
document as evidence of the date or place of
purchase.
The Customer Service department is available to
provide any additional information on this subject.
You will find other addresses for importers and
official service partners at www.laurastar.com.
If an appliance is returned to the Laurastar
approved service centre when there is no defect
present, the user shall be liable for the dispatch
and return costs.
6.
Laurastar after-sales service
If a Laurastar appliance is entrusted to the
approved service centre for work outside
the provisions of this guarantee, or after the
guarantee term has come to an end, this shall be
deemed a "repair outside guarantee" and shall
form the subject of an invoice.
Special clause only applicable in France:
In addition to the contractual guarantee detailed
above, customers benefit from the legal guarantee
for hidden defects set out in Article 1641
et seq
. of
the French Civil Code.
EN
