16
Wi-Fi Troubleshooting
Before following the troubleshooting guide below please check the following:
1.
The password is WPA2 protected.
2.
The router is set to a 2.4 GHz band. (802.11 b, g, n, b/g mixed, b/g/n mixed)
NOTE:
If you need to change any of the items listed above, please refer to your router manual.
STRATA_HEAT
™
Smart LCD
Thermostat won’t connect/lost
connection to Wi-Fi Network
Possible connection timeout. In the
MySTRATA_HEAT App try to connect to the Wi-Fi
Network again. Does the STRATA_HEAT Smart
LCD Thermostat connect?
Remove the display of the STRATA_HEAT Smart
LCD Thermostat and after 10–15 seconds
reattach. Does the STRATA_HEAT Smart LCD
Thermostat connect to your Wi-Fi Network?
Set up a mobile hotspot using a smartphone. On
a separate device login to the MySTRATA_HEAT
app. Try to connect the STRATA_HEAT Smart
LCD Thermostat to this mobile hotspot.
Does the STRATA_HEAT Smart LCD Thermostat
connect?
If the STRATA_HEAT Smart LCD Thermostat
connected to a mobile hotspot then distance
from the STRATA_HEAT Smart LCD Thermostat
to your router is the likely issue, or the signal
could be blocked. A Wi-Fi repeater/extender
may be required.
Contact LATICRETE with your
router make and model
Is the router updated to
the latest firmware?
Device should now work
as normal
Device should now work
as normal
Device should now work
as normal
Update router firmware
If you reboot/restart the router does the
STRATA_HEAT Smart LCD Thermostat
connect to the Wi-Fi network?
YES
YES
YES
YES
YES
NO
NO
NO
NO
NO
