Lantronix
SMxxTAT4Xx Install Guide
33785 Rev. F
41
Record Device and System Information
After performing the troubleshooting steps, and before calling or emailing Technical Support, please record as
much information as possible in order to help the Tech Support Specialist.
1.
In the Web UI, select the
System Information
webpage. From the CLI, use the
show
commands to gather the
information below or as requested by the Tech Support Specialist.
2.
Record Model information: Model Name: _______________________________________________________________________
Serial Number: ___________________________________________ Software Revision: ________________________________________
3.
Record Port Configuration, PoE Configuration, and PoE Status: ___________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
4.
SMxxTAT4Xx options installed:______________________________________________________________________________
_____
5.
Provide additional information to your Tech Support Specialist. See the “Troubleshooting” section above.
Your Lantronix service contract number: ___________________________________________________________________________
Describe the failure: _________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
Describe any action(s) already taken to resolve the problem (e.g., changing mode, rebooting, etc.): ________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
The model and serial numbers of other Lantronix devices in the network: _________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
Describe your network environment (layout, cable type, etc.): ________________________________________________________
__________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
Network load and frame size at the time of trouble (if known): ______________________________________________________
PD equipment used: ___________________________________________________________________________________________________
_________________________________________________________________________________________________________________________
The device history (i.e., have you returned the device before, is this a recurring problem, etc.): ______________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
Any previous Return Material Authorization (RMA) numbers: _______________________________________________________
