lancer TOUCHPOINT SERIES 4800T Operation Manual Download Page 26

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TROUBLE

CAUSE

REMEDY

Touch Screen & User Interface

3.8 Touch screen not responding

to any touch inputs.

A. Loose USB connection at touch

screen or CPU.

B. CPU not reading touch screen USB.

C. Improperly shutdown

A. Ensure all touch screen connections are

secure on touch screen and CPU.

B. Disconnect touch screen USB from

CPU. Plug touch screen USB back into

CPU.

C. Press red reset button. Wait 5 seconds.

Press red reset button again.

3.9 No dispense occurs when

touching the pour button or the

cup while in the Pour Screen.

A. Lost communication to valve board.

B. Loose valve connection.

A. Reset valve communication in

technician’s menu

B. Run valve diagnostic in technician’s

menu to identify if loose connection and

correct.

Sound

3.10 No sound.

A. Incorrect audio codec in video files

B. Volume level set too low.

C. Loose speaker connection or dis-

connected harness.

C. Malfunctioning speaker harness.

D. Malfunctioning speaker.

A. Ensure codec is correct per 28-2810

User Guide

B. Ensure volume setting is not at the

lowest setting. Increase volume as desired.

C. Ensure all speaker connections are

secure. Check harnesses at speaker and

also speaker harnesses inside control box.

C. Replace speaker harness.

D. Replace speaker assembly.

Exporting Data

3.13 When accessing menus,

receive message ”Management

USB key required! Please plug-in

management USB-key. Then tap

CHECK Button”

A. No authorized USB flash drive is

inserted in the CPU.

B. Unauthorized USB flash drive is

inserted in the CPU.

C. Authorized USB flash drive is

insert- ed in the CPU but USB

communication error is occurring.

D. Malfunctioning USB flash drive

A. Insert authorized flash drive into

available USB port on CPU box.

Authorized flash drives can be obtained by

calling Lancer Customer Service

B. File transfers can only be completed

with a Lancer provided, authorized USB

flash drive. Obtain proper flash drive and

insert into available USB port on CPU box.

C. Restart the system by using the

TERMINAL CONTROL in the main menu.

D. Replace USB flash drive

Summary of Contents for TOUCHPOINT SERIES 4800T

Page 1: ...ical Support Warranty 800 729 1550 custserv lancercorp com lancercorp com Manual PN 28 0931 NOVEMBER 2013 FOR QUALIFIED INSTALLER ONLY TOUCHPOINT SERIES 4800T Operation Manual PN 28 0931 Lancer is the registered trademark of Lancer 2014 by Lancer all rights reserved 4800T ...

Page 2: ...E UNIT 10 1 2 UNPACKING 10 1 3 DRAIN SPIDER 10 1 4 SELECTING THE LOCATION 11 1 5 LEVELING THE DISPENSER 11 1 6 INSTALLING AN ICEMAKER 11 12 1 7 ADA STANDARDS FOR ACCESSIBLE DESIGN 12 1 8 CONNECTING TO ELECTRICAL POWER 12 13 1 9 CONNECTING TO WATER SUPPLY LINES 13 1 10 CONNECTING TO CO2 13 1 11 INSTALLATION OF THE UNIT AND PUMP DECK 13 14 1 12 CHECKING FOR LEAKS 14 1 13 PRE INSTALL 14 15 1 14 CARBO...

Page 3: ...35 8 ILLUSTRATIONS AND PARTS LISTINGS 36 8 1 SPARE PARTS LIST 1 36 8 2 SPARE PARTS LIST 2 37 8 3 SPARE PARTS LIST 3 CONTROL BOX ASSY 38 8 4 SPARE PARTS LIST 4 SPLASH PLATE 39 8 5 PLUMBING DIAGRAM 40 8 6 ELECTRONICS DIAGRAM 41 ...

Page 4: ...25 kg ICE Capacity 250 lbs 113 kg Dispensable 180 lbs 81 kg FITTINGS Water for carbonator inlet 3 8 barb Plain water inlet 3 8 barb Brand syrup inlets 3 8 barb Injection flavor inlets 1 4 barb CO2 inlet 3 8 barb PLAIN WATER SUPPLY Min flowing pressure 75 PSIG 5 28 kg cm2 0 516 MPA CARBONATOR WATER SUPPLY Min flowing pressure 25 PSIG 1 76 kg cm2 0 172 MPA Max static pressure 50 PSIG 3 52 kg cm2 0 3...

Page 5: ... Clamps Fittings Water Booster Water Regulator Precision Cutters if removing replacing carbonator tank CONSIDER LOCATION OF THE FOLLOWING PRIOR TO INSTALL Water supply lines Drain Is the countertop level Heating and air conditioning ducts Grounded electrical outlet Enough space to install the dispenser Include space for a top mounted ice machine if necessary Does the top mounted ice machine have a...

Page 6: ...imientos que hayan recibido supervisión o instrucciones relativas al uso del aparato de una manera segura y comprenda los peligros involucrados Esta unidad no ha sido diseñada para suministrar productos lácteos La temperatura ambiente operativa mínima máxima para el dispensador es de 40 F a 105 F 4 C a 41 C No opere la unidad debajo de las condiciones de funcionamiento ambientales mínimos En caso ...

Page 7: ...riente o sistema de proteccion similar 4 Hay una demora de 5 minutos que evita que el compresor y el abanico del condensador arranquen hasta pasado ese tiempo Si hay algun corte en la corriente electrica siempre se producira esa demora de 5 minutos antes de arrancar el compresor 5 Presión de suministro del agua de red Minimo 25 PSI 0 172 MPA Maximo 50 PSI 0 345 MPA En unidades sin regulador de pre...

Page 8: ...caux lorsque vous faites des connexions Chaque distributrice doit avoir un circuit électrique séparé N utilisez pas de cordons prolongateurs avec cet appareil Ne pas le brancher avec d autres appareils électriques sur la même prise L interrupteur à clé ne coupe pas la tension secteur au transformateur primaire Débranchez toujours le courant électrique à l appareil afin de prévenir des blessures av...

Page 9: ...l standards It is the responsibility of the installer to ensure compliance Proporcione un suministro adecuado de agua potable La línea de suministro de agua debe ser de una tubería de por lo menos 3 8 pulgadas 9 525 mm con una presión de línea mínima de 25 PSI 0 172 MPA pero sin superar el máximo de 50 PSI 0 345 MPA La presión de agua que supere los 50 PSI se debe reducir a 50 PSI 0 345 MPA con un...

Page 10: ... in the correct position This will prevent drain clog issues Inspect the lower bin area and reach under the shroud to ensure the drain spider is secure in the coldplate cutout If the spider is not in place proceed with the following steps A Remove agitator clip and pin from agitator bar Remove agitator bar from the hub B Remove ice shroud by lifting the side opposite the auger and rotating out fro...

Page 11: ...RNING WHEN INSTALLING AN ICEMAKER ON THE DISPENSER USE A BIN THERMOSTAT TO CONTROL THE ICE LEVEL SEE BELOW THIS WILL PREVENT DAMAGE TO THE DISPENSING MECHANISM THE BRACKET FOR MOUNTING A THERMOSTAT IS LOCATED IN THE ICE BIN DURING THE AUTOMATIC AGITATION CYCLE AND WHILE DISPENSING ICE ENSURE THERE IS ADEQUATE SPACE BETWEEN THE TOP OF THE ICE LEVEL AND THE BOTTOM OF THE ICEMAKER SO THE ICE CAN MOVE...

Page 12: ...TING TO ELECTRICAL POWER F GROUNDING WARNING THE DISPENSER MUST BE PROPERLY ELECTRICALLY GROUNDED TO AVOID SERIOUS INJURY OR FATAL ELECTRICAL SHOCK THE POWER CORD HAS A THREE PRONG GROUNDED PLUG IF A THREE HOLE GROUNDED ELECTRICAL OUTLET IS NOT AVAILABLE USE AN APPROVED METHOD TO GROUND THE UNIT FOLLOW ALL LOCAL ELECTRICAL CODES WHEN MAKING CONNECTIONS EACH DISPENSER MUST HAVE A SEPARATE ELECTRICA...

Page 13: ...ause excessive foaming C It is the responsibility of the installer to ensure compliance 1 10 CONNECTING TO CO2 REFER TO ELECTRICAL WARNING ON PAGE 7 A Provide a regulated CO2 supply to the dispenser through a 3 8 inch supply line The maximum pressure is 80 PSI WARNING EXCESSIVE CO2 PRESSURE CAN DAMAGE COMPONENTS 1 11 INSTALLATION OF THE UNIT AND PUMP DECK A Inspect the counter location where the u...

Page 14: ...CHECKING FOR LEAKS A Turn on water Open the pressure relief valve on the carbonator tank by flipping up the valve cap lever and hold it open until water flows from the relief valve Close flip down the relief valve B Verify Bag In Box contains syrup C Check all connections for leaks 1 13 PRE INSTALL NOTE Prior to plugging in the unit ensure there are no flash drives insertted in any of the USB port...

Page 15: ...e default pass code or ask store manager if pass code was changed H During sanitizing use only the MANUAL POUR button on each valve I Clean and sanitize the entire dispenser prior to proceeding Follow sanitizing instructions in Section 2 ...

Page 16: ...ated about 5 cycles NOTE The pump deck has a 3 minute timeout feature If the timeout occurs turn the deck OFF then ON by flipping the switch on the control box NOTE To check for CO2 leaks close the valve on the CO2 cylinder and observe if the pressure to the system drops with the cylinder valve closed for five minutes Open the cylinder valve after check I Ensure the low pressure regulator is at 65...

Page 17: ... tap the brand icon to open the Brand Library and reveal additional syrup brands for selection D Selecting the different tabs on the left side of the screen will reveal even more available brands Tap BACK to return to TECHNICIAN MENU CONTINUED ON NEXT PAGE ...

Page 18: ...ed syrup brand Selected brand will become darker Tap SAVE to change assignment Tap CANCEL to remove selection F Modify the DISPENSE FLOW RATE and W O ICE RATIO if required Ratios and dispense times will automatically be updated when changes are applied ...

Page 19: ...ired Utilize the graduated cylinder provided in installation kit F Place the graduated cylinder under the nozzle and tap TIME POUR G Check the amount of liquid captured in the graduated cylinder and compare to value displayed onscreen Tap DISMISS to return to valve modules H Adjust flow control and repeat until required volume dispensed I Repeat this for all modules on the screen J When complete t...

Page 20: ...he solution must provide 200 parts per million PPM chlorine e g Sodium Hypochlorite or bleach A minimum of five gallons of sanitizing solution should be prepared Any sanitizing solution may be used as long as it is prepared in accordance with the manufacturer s written recommendations and safety guidelines and provides 200 parts per million PPM chlorine Extended lengths of product lines may requir...

Page 21: ...chute feed through H Repeat Step F for all exterior surfaces of the dispenser I Using hot water thoroughly rinse away the cleaning solution J Wearing sanitary gloves soak and clean cloth towel in Sanitizing Solution described in Section 3 1 and wash all surfaces of removable parts sides of the Ice Bin Auger and surface of the aluminum casting K Using the Sanitizing Solution and the sponge brush pr...

Page 22: ... the inner nozzle body once more WITHOUT the sanitizing solution O After the outer nozzle has soaked for 15 minutes rinse in warm 90 110 F clean potable water for a minimum of 20 seconds ensuring all surfaces of the nozzle have been thoroughly rinsed P Allow outer nozzle to air dry to expedite drying forced convection is recommended Q Reinstall the outer nozzle to the unit R Return the key switch ...

Page 23: ...nozzle sanitizing solution for 15 minutes L While the outer nozzle is in the sanitizing solution using the nozzle brush provided in the installation kit dip the brush in the sanitizing solution and thoroughly brush the bottom of the inner nozzle body M Rinse the brush in warm 90 110 F clean potable water and brush the bottom of the inner nozzle body once more WITHOUT the sanitizing solution N Afte...

Page 24: ...sembly in the solution I Rinse and dry the Ice Chute Assembly thoroughly J Reinstall the Ice Chute Assembly K Reinstall Merchandiser and Splash Plate L Reconnect power to the dispenser 2 8 REMOVAL OF ICE CHUTE FOR SERVICE A Disconnect power to the dispenser B Remove the merchandiser C Disconnect the wire harness for the auger motor D Remove the C clip from the auger shaft E Support the auger motor...

Page 25: ... date and time to correct settings and SAVE changes BEFORE exiting 3 5 After turning on the unit receiving message on touch screen No Video Input A Improper connection between CPU power cables No power to CPU B Video input cables are not connect ed properly C Incorrect software revision D Malfunctioning video cables E Malfunctioning CPU power supply F Malfunctioning touch screen G Malfunctioning C...

Page 26: ...ioning speaker A Ensure codec is correct per 28 2810 User Guide B Ensure volume setting is not at the lowest setting Increase volume as desired C Ensure all speaker connections are secure Check harnesses at speaker and also speaker harnesses inside control box C Replace speaker harness D Replace speaker assembly Exporting Data 3 13 When accessing menus receive message Management USB key required P...

Page 27: ...ty ADA board A Check connections ADA board to control box for power ensure USB cable connected properly ensure 4 pin connector from key switch to ADA board connected properly B Replace key switch C Replace ADA board Proximity Sensor 3 17 Auto interrupt proximity sensor feature not triggering when customer approaches machine A Proximity sensor turned off B Proximity sensor not included C Loose or i...

Page 28: ... power supply Check fuses 4 4 Push chute Ice door opens but motor does not run A Wiring harness not plugged in B Ice board defective C Motor defective A Plug in wiring harness B Replace ice board C Replace motor 4 5 Push chute Motor runs but ice door does not open A Solenoid not connected to ice board B Solenoid defective C Ice board defective A Connect solenoid to ice board B Replace solenoid C I...

Page 29: ...ic ratio A Incoming water and or syrup supply not at min flowing pressure B Foreign debris in water and or syrup flow control C CO2 regulator malfunction A Check pressure and adjust B Remove flow control from suspected valve and clean out any foreign material to ensure smooth spool movement C Repair or replace CO2 regulator 4 14 Insufficient syrup flow A Insufficient CO2 pressure to BIB pumps B Sh...

Page 30: ... gas dispensed with syrup A Improper water flow to dispenser B Carbonator pump motor has timed out display message on the LCD screen C Liquid level probe not connected properly to PCB D Defective PCB assembly E Defective liquid level probe F Weak or defective carbonator pump A Check for water flow to dispenser B Reset by turning the unit OFF then ON by using the circuit breaker on the power supply...

Page 31: ... short from a motor or solenoid harness and replace D Detect short by disconnecting all harnesses connected to power supply Restore power If breaker still trips replace power supply 4 21 BIB pump does not operate when dispensing valve is opened A Out of CO2 CO2 not turned on or low CO2 pressure B Out of syrup C BIB connector not tight D Kinks in syrup or gas lines A Replace CO2 supply turn on CO2 ...

Page 32: ... E Replace probe F Replace PCB 32 5 AUTOMATIC AGITATION AND LOW ICE ALARM CONTROL Each Series 4800 ice beverage dispenser is equipped with automatic agitation for the ice bin Referring to the tables on the wiring diagram included in this manual also affixed to the electrical box cover the automatic agitation timing can be changed as follows A set of DIP switches is provided to control the timing a...

Page 33: ...ble harm to the environment from improper disposal recycle the unit by locating an authorized recycler or contact the retailer where the product was purchased Comply with local regulations regarding disposal of the refrigerant and insulation ...

Page 34: ...34 7 UNIT DIMENSIONS ...

Page 35: ...35 ...

Page 36: ...Parts Nozzle TP 5 82 4682 Splash Plate Assy TP30 6 23 1627 Cup Rest Wire Form TP30 7 82 4691 Drip Tray Assy TP30 8 05 1476 Lid Front IBD RND 9 05 2730 Lid Back 30 Mercury 10 02 0406 01 Seal Shaft Motor 11 03 0368 Retainer Pin Agitator IBD 12 10 0762 Pin Agitator IBD Single Retainer 13 82 4363 Agitator Assy Angled P Ice 14 82 4315 Auger Plastic Overmold Pellet Ice 15 05 2845 Insert Bin Thermoform P...

Page 37: ...3416 Power Brick 19V 4 7A 90W TouchPoint 6 52 3417 Power Brick 12V 5A 60W TouchPoint 7 52 3420 Monitor Touch Screen 22 P Cap TouchPoint 8 81 0640 02 Fan Motor Assy Ctrl Bx FCOJ 2V 9 82 4450 Ice Chute Assy Sensation 10 82 4451 Auger Motor Assy 11 82 4507 Solenoid Door Assy 24V Night Fury 12 82 4525 Speaker Assy Wire And Speaker TouchPoint 13 82 4020 Solenoid LFCV Rebuild Kit Denotes that item is no...

Page 38: ...p Fit 1 3 8 Nylon 4 13 0047 Stdf 250 Hartwell Hnst4 250 1 5 13 0209 Wire Saddle ROHS W Arrowhead 6 52 3422 Power Suplly 24VDC TouchPoint 7 64 5037 PCB Assy Ice Cntrl Bd Pellet 8 64 5061 PCB Assy Universal Dispense Controller 9 64 5077 PCB Assy Usb To Serial Level Converter TouchPoint 10 81 0640 02 Fan Motor Assy Ctrl BX FCOJ 2V 11 82 4719 Sp Kit Spare Parts CPU Assy TP ...

Page 39: ...ASH PLATE Item Part No Description 1 21 0752 Power Cord 16 3 SJT 2 52 3418 Cable USB ADA Board TouchPoint 3 52 3429 Cable HDMI To DVI TouchPoint 4 52 3550 USB Flash Drive Assy Update Key TouchPoint 5 64 5065 PCB Assy ADA TouchPoint ...

Page 40: ...40 8 5 PLUMBING DIAGRAM ...

Page 41: ...41 8 6 ELECTRONICS DIAGRAM ...

Page 42: ...Lancer Corp 800 729 1500 Technical Support Warranty 800 729 1550 custserv lancercorp com lancercorp com ...

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