LaCie
rugged
XL
• D
esign
by
n
eil
P
oulton
Contacting Customer Support
User Manual
page 26
5. Contacting Customer Support
Before You Contact Technical Support
1. Read the manuals and review section
4. Troubleshooting
.
2. Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are cor-
rectly and securely attached.
If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can’t get your LaCie drive to work
properly, contact us at
www.lacie.com
. Before contacting us, make sure that you are in front of your computer and that you have the fol-
lowing information on hand:
Information
Where to Find Information
LaCie hard drive serial number
Located on a sticker at the back of drive or on the original packaging
Macintosh/PC model
Mac users:
Click on the Apple icon in the menu bar and select
About
This Mac
.
Windows users:
Right click
My Computer
and select
Properties >
General
.
Operating system version
Processor speed
Computer memory
The brands and models of other internal and external
peripherals installed on your computer
Mac users:
Click on the Apple icon in the finder bar and select
About
This Mac
. Select
More Info...
The Apple System Profiler will launch
and will list your internal and external peripherals.
Windows users:
Right click
My Computer
and select
Properties >
Hardware.
