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6. Troubleshooting
page 30
LaCie DL DVD±RW Drive
User’s Manual
The Problem
The drive is not
recognized by the
computer.
DVD-Video playback will
not work.
The drive’s media tray
will not open.
Questions to Ask
Does your computer’s
configuration meet the minimum
system requirements for use with
this drive?
Is the drive’s power supply
connected and turned on?
Did you follow the correct
installation steps?
Is there an icon for the drive
appear on the desktop?
Is there a conflict with other
device drivers or extensions?
Do you have a DVD-ROM,
Combo or SuperDrive installed
in your computer.
Have you tried dragging the
disc’s icon to the Trash?
Has a running software program
locked the eject function?
Possible Solutions
Check section
2.1. Minimum System Requirements – Mac
Users
for more information.
Make sure that the power supply is properly connected (see
section
3.2. Hardware Installation
), and that the outlet the
power supply is connected to is also turned on.
Review the installation steps under
3.2. Hardware
Installation
.
When there is a CD or DVD disc in the drive, there should
be an icon for the LaCie drive on the desktop. Open
Apple
System Profiler
and click on the
Devices and Volumes
tab. If
your device is not listed, follow the rest of the
Troubleshooting tips to isolate the problem.
Contact
LaCie Technical Support
for help.
At the time of publication (May, 2004), Apple does not
support DVD playback over external DVD drives if there is
not a DVD drive (DVD-ROM, Combo or SuperDrive)
installed in the host computer. If your system does not have a
built-in DVD drive, in order to enable DVD playback you
will need to utilize a third-party software utility.
Drag the disc icon onto the Trash icon. The disc should then
eject automatically. If this does not work, try using the eject
funtcion of the software program that you are using.
If the disc still will not eject, go to section
4.5.1. Emergency
Ejection of Discs
for more information on how to eject your
media.
6.1. Mac Users