8. Troubleshooting
page 56
LaCie Bigger Disk Extreme with Triple Interface
User’s Manual
The Problem
The drive is working
slowly.
The drive is not running
noticeably faster when
connected via FireWire
800.
Questions to Ask
Is the LaCie Bigger Disk Extreme
with Triple Interface connected
directly to the host computer?
Are you running Mac OS 9.x?
Are you running Mac OS 10.2.3
or earlier?
Is the drive connected via the
FireWire 800 9-to-9-pin cable to
the a FireWire 800 port?
Possible Solutions
Make sure that your LaCie Bigger Disk Extreme with Triple
Interface is connected directly to the computer (see section
3.2. Connecting The Interface Cable
for more information).
For best performance, avoid daisy-chain configurations and
connect devices directly to the computer. For more
information, see section
5.3. Optimizing Data Transfers
.
Mac OS 9.x does not support the speed and performance of
the FireWire 800 interface. But you can connect a FireWire
800 device to a computer running Mac OS 9.x if you
connect using either the FireWire 400 6-to-6-pin cable and
the FireWire 400 port on the drive; or connect via the
FireWire 800 port using a FireWire 800 9-to-6-pin cable
(sold separately).
Apple support of the FireWire 800 interface begins with
Mac OS 10.2.4. All releaes since have incorporated the
standard, as well. If you wish to be able to utilize the
performance of FireWire 800 and you are not running Mac
OS 10.2.4 or later, you will need to upgrade. If not, you will
need to use the FireWire 400 interface or use a FireWire
800 9-to-6-pin cable (sold separately).
To acheive the high transfer rates of the FireWire 800
standard, you must have the drive connected, using the
FireWire 800 9-to-9-pin cable, to a FireWire 800 port on
another device or computer. For the best performance and
reliabiltiy, connect your LaCie Bigger Disk Extreme with
Triple Interface directly to a computer’s FireWire 800 port
using the LaCie 9-to-9-pin cable provided with your drive.
