Ultimate-cell Stackable Shaking Incubator V2017.2
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12. AFTER-SALE SERVICE
Please review this section before requesting warranty service. At LABWIT, one of our
primary goals is to provide customers with high levels of personal service and top quality
products, delivered on time, backed by technical service and supported for the life of the
product.
Before contacting us for warranty service, please be aware that there are repairs that
are not covered under warranty.
WARRANTY DEFINED
LABWIT Scientific Pty Ltd and its authorized local dealers (herein after LABWIT) hereby
warrant that equipment manufactured by LABWIT is free from defects in materials and
workmanship when the equipment is used under normal operating conditions in ac-
cordance with the instructions provided by LABWIT.
COVERED:
Parts and labor for a period of one year from date of shipment.
Any part found defective will be either repaired or replaced at LABWIT's discretion, free
of charge, by LABWIT in Shanghai, China, or by its authorized dealers in where LABWIT
has its distributors. Parts that are replaced will become the property of LABWIT.
If LABWIT factory service personnel determine that the customer's unit requires further
service, dependent of the model involved, LABWIT may, at its sole discretion, provide a
service technician to correct the problem, or require the return of the equipment to the
factory or authorized service depot.
LABWIT will have the right to inspect the equipment and determine the repairs or re-
placement parts necessary. The customer will be notified, within a reasonable time after
inspection, of any costs incurred that are not covered by this warranty prior to initiation of
any such repairs.
NOT COVERED:
Calibration of control parameters.
Improper installation; including electrical service, gas and water supply tubing, gas
supplies, room ventilation, unit leveling, facility structural inadequacies or ambient
conditions that are out of specification.
Cost of express shipment of equipment or parts.
Any customer modifications of this equipment, or any repairs undertaken without the
prior written consent of LABWIT, will render this limited warranty void.
LABWIT is not responsible for consequential, incidental or special damages; whether
shipping damage or damages that may occur during transfer to the customer’s point of
use. When the equipment is signed for at the customer’s site, ownership is transferred to
the customer. Any damage claims against the shipping company become the respon-
sibility of the customer.
Repairs necessary because of the equipment being used under other than normal op-
erating conditions or for other than its intended use.
Repair due to the customer's failure to follow normal maintenance instructions.
Parts considered consumable; including: light bulbs, filters, gases, etc.
Damage from use of improper water quality. Force Majeure or Acts of God.
Damage from chemicals or cleaning agents detrimental to equipment materials.
