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As the manufacturer, PERMANENT-Line GmbH & Co. KG, Mengeringhäuser Str.
15, 34454 Bad Arolsen, Germany provides a warranty of 24 months for the
whole device. Warranty claims only exist for defects and malfunctions due to
material defects and processing defects.
Please note the following:
Any interference by unqualified or unauthorised persons or improper use leads
to the loss of warranty.
Excluded from warranty:
• Visible damage, such as scratches or discolouration, e.g. due to incorrect
cleaning.
• Damage caused by the device being dropped and vandalism.
• Improper handling, e.g. broken cable due to bending.
• Damage and consequential damage resulting from improper use or non-
observance of the instructions for use.
• Damage caused by liquids or dirt getting inside the handpiece, control unit or
AC adapter.
Procedure in case of a pending repair or inspection
Please inform the dealer who you purchased the pigmentation device from by
telephone or email if you have the impression that the pigmentation device is
not working properly. Repairs may only be carried out by the manufacturer.
If the problem cannot be solved after consultation with your distributor, please
send the pigmentation device directly to the manufacturer.
After the manufacturer has received the defective device, they will be happy to
send you an equivalent device as a free loan for the duration of the inspection /
repairs. This service is free of charge and non-binding.
If any repair costs are incurred, you will be sent a quote by the manufacturer that
you must accept and approve, before the repairs can be carried out. Repairs
can take up to 6 weeks.
NOTE: Recycling packaging
Products that display this icon can be reused.
The product is packed carefully and ecologically-friendly for transport. Recycle
reusable packaging to help protect the environment.
NOTE: Recycling waste equipment
Products that display this icon may not be treated as normal house-
hold waste.
In accordance with the applicable regulations for waste electrical and electronic
equipment (recycling of valuable recyclable materials) and for the protection
of the environment or the health of people, these must be delivered to an
acceptance point for the recycling of electrical and electronic equipment or
sent back to the manufacturer or distributor of this device, who will dispose of
it properly and professionally.
Warranty ∙ Complaints ∙ Repairs
Environmental protection and recycling
