Labelmaster Masterform 3.0, User Manual

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Can’t edit the PSN (proper shipping
name)
You can edit the proper shipping name in the
Proper Shipping Name screen, but only after you
have selected the material from the chemical
table. You must also select the Allow Proper
Shipping Name Edits option in Setup. See Editing
the Proper Shipping Name .
If you have covered both of these points and still
can’t edit, try refreshing the screen. Simply click
Next to move to the next screen, then
immediately click Back to return. Sometimes when
the Allow...Edits option is selected, the program
doesn’t register the new selection right away.
Refreshing the screen simply by moving in and out
of it will usually correct this.
Remember, you can’t edit anything in the
chemical table itself. You must make a selection
first, then edit.
Log book numbers are repeating
Symptom: The same log book number appears on
Certifications for more than one date.
Cause: N/A (Program functions as intended.)
Resolution/Workaround: The log book numbers
are supposed to roll over and begin repeating
after reaching a sequence of 100. An electronic
log book is 50 “pages” long, as counted by the
sequence number. Every MASTERFORM customer
receives two electronic log books for a total of
100 sequential pages. When your log book
reaches a sequence of 100, the sequence number
will reset itself back to one (1).
If UPS account representatives or accounting
personnel double-charge you for repeating log
book numbers, please have them contact
Labelmaster Software Technical Support. We will
put them in contact with management at United
Parcel Service who can clarify the issue with
them.
Remember, if you are shipping under multiple
accounts, you will see the same sequence number
go by for each account.
Also, the sequence number increments once per
day according to your computer’s system date. If
your system date has been tampered with, this
may affect the log numbers on your certification.
The text you entered isn’t an item on
the list
This error appears in the Shipper Information stage
of the form-fill wizard when you attempt to type a
new number in the UPS Account Number field.
You need to enter your UPS account number in
the Setup portion of MASTERFORM (accessible
from the icon on the main page) for it to appear in
the form-fill wizard. (See MASTERFORM Setup .)
Once you’ve entered your UPS account number in
the Setup Accounts section of Setup, your
account number will automatically be listed in the
drop-down box on the Shipper Information page.