10)
SUPPORT TO USE LA PLANCHA®
– FAQS
Observed Default
Potential Cause
Proposed solution
No flame is obtained.
Gas does not arrive to the burner.
Open the gas bottle/tank or replace it if
empty.
Burner flame does not stay
alight.
The flame blows when using the gas
tank/bottle for the first time.
Purge the air of the circuit by
maintaining the button on open position
during 5 seconds.
Burner cap and/or burner crown are
badly centered on the burner, which
perturbs the flame and prevents it to
warm correctly the thermocouple safety
device.
Remove the cook top and replace the
crown and the burner cap (only for La
Plancha 45 model).
The burner cap and/or the crown of the
burner are deformed, what prevents the
flame from warming correctly the
thermocouple safety.
Replace the crown and / or the burner
cap of the burner (only for La Plancha
45).
The thermocouple is disconnected at
the level of the gas valve adjusting the
burner.
Remove the cook top and reconnect the
brass thread connecting the
thermocouple to the gas valve.
The thermocouple is defective .
Replace the thermocouple.
The magnet valve of the gas adjusting
the burner does not work any more.
Contact our after-sales service to
replace the gas valve.
You can hear the spark but not
see it.
One of the threads is stripped or cut.
Replace the thread with the help of the
After-Sales Service.
The spark is visible but the
burner does not ignite.
The spark is not exactly positioned in
the exit of the gas.
Correct the position of the electrode with
pliers.
There is no spark
The battery is unloaded.
Change the battery.
The battery was put back to front.
Follow assembling instructions sticker
placed near the battery.
There is a bad electric contact.
Verify that the threads of the candle are
all connected according to the plan
supplied.
The ignition case is defective.
Contact the after sales services to
replace it.
The hotplate does not warm
enough.
The flame is low and fails to ignite.
The gas tank is empty, it must be
replaced.
The flame is low, the supply of the
burner is blocked by a nest of insects.
Follow paragraph 8 of the instructions
manual.
The flame is low, the injector is blocked.
Remove the hotplate and the burner;
take down the injector, clean it with hot
water and by blowing inside.
I do not manage to clean my
hotplate.
Follow paragraph 7 of the instructions
manual.
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