EN
TROUBLESHOOTING
12. Troubleshooting
Problem
Causes
Solution
The machine does not heat
1- The plug is not connected
1- Connect the machine to
up.
to the socket.
the socket.
2- The machine is not
2- Use the User Interface for
switched on.
machine to switch on.
The machine does not pour
3- The capsule is stuck or
3- Unplug the machine from
beverage.
positioned incorrectly.
the power and wait for it to
4- A capsule may have fallen
cool down; open the lever
in to the machine.
and remove the capsule
5- There is no water in the
manually. Never use fingers.
tank.
4- Check the capsule
6- The pipes are blocked
compartment.
with scale.
5- Fill the tank with water.
6- Perform decalcification
The HOT beverage is COLD
7- The water in the tank is
7- Use room temperature
around 0° C .
water.
8- The cup is cold.
8- preheat the cup with the
9- The machine is partially
rinsing button.
cloged by scale.
9- Perform decalcification
Is not possible to close the
10- The capsule is stuck or
10- Unplug the machine from
lever
positioned incorrectly.
the power and wait for it to
11- The used capsule
cool down; open the lever
container is full.
and remove the capsule
manually. Never use fingers.
11- Empty the container.
The machine is making too
12- There is no water in the
12- Fill the tank with water.
much noise
tank.
The capsule falls from its
13- The lever is not
13- Completely close the
compartment
completely raised.
lever and open it again.
During cleaning /
14- the enclosed empty
14- Place the enclosed
decalcification water doesn’t
cleaning capsule is not
empty cleaning capsule in
come out of the coffee
placed inside the machine.
the machine.
dispensing nozzle
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