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READ THIS ENTIRE SECTION BEFORE BEGINNING
TO TROUBLESHOOT PROBLEMS.

The following troubleshooting guide provides systematic
procedures for isolating equipment problems.  This guide is
intended for use by a QUALIFIED GAS HEATER SERVICE
PERSON.  DO NOT ATTEMPT TO SERVICE THESE HEATERS
UNLESS YOU HAVE BEEN PROPERLY TRAINED.

TEST  EQUIPMENT  REQUIRED

The following pieces of test equipment will be required to
troubleshoot this system with minimal time and effort.

• Digital Multimeter - for measuring AC voltage and

resistance.

• Low Pressure Gauge - for checking inlet and outlet

pressures at the gas control valve against dataplate
rating.

Visually inspect equipment for apparent damage.

Check all wiring for loose connections and worn
insulation.  

Refer to the system operation sequence in this section to
gain an understanding as to how the equipment operates
during a call for heat.  Understanding the sequence of
operation of the ignition module and related components is
esential as it will relate directly to problem solving provided
by the flow charts.

The ignition control module is self-diagnostic.  The red light,
located within the selector switch, will flash a specific light
pattern depending upon the problem which is diagnosed.  To
effectively use the flow charts, you must first identify what
the problem is by the light pattern of the L.E.D. (light
emitting diode) diagnostic light.  If the light is flashing, the
flash pattern will be followed by a pause and then a repeat
of the flash pattern until the problem is corrected.  Refer to
the tables below to identify what page to refer to when
troubleshooting any problems.

The L.E.D. light will only be on when the selector switch is
positioned to HEAT and the thermostat is set above room
temperature.  The light will not be on when the selector
switch is positioned to VENT.

Heating Mode Problems

Page

L.E.D. is steady on.  No flash pattern. . . . . . . . . . . . . . . . . . . 23

L.E.D. light is not on. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Heating Mode Problems (Cont.)

Page

L.E.D. diagnostic light is flashing:

A. One Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
B. Two Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
C. Three Times . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
D. Four Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
E. Five Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Ventilation Mode Problems

Page

A.  Motor Does Not Run. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
B.  Motor “Hums,” Does Not Run . . . . . . . . . . . . . . . . . . . . . . 27
C. Motor Runs with Low Air Output. . . . . . . . . . . . . . . . . . . . . 27

Components should be replaced only after each step has been
completed and replacement is suggested in the flow chart.
Refer to the Ser vicing sections as necessar y to obtain
information on disassembly and replacement procedures of the
component once the problem is identified by the flow chart.

DIRECT IGNITION OPERATION SEQUENCE:

--   Selector switch is set to heat.
--   Line voltage is sent to ignition control and to transformer.
--   Red light. on selector switch is illuminated.
--   Transformer reduces line voltage to 24 volts which is sent to 

thermostat.

--   The thermostat calls for heat.
--   The thermostat sends 24 volts to ignition control.
--   Ignition control module performs self safety check.

-- Internal components are tested.
-- Air proving circuit is checked.

--   Ignition control module begins ignition trial sequence.
--   Ignition control module sends 24 volts to air proving switch.
--   Ignition control sends line voltage to motor relay
--   Motor relay closes and fan motor starts.
--   Air proving switch closes and 24 volts are returned to the  

ignition control module.

--   Ignition control module sends high voltage to the igniter  . 

electrode.

-- Igniter sparks.

--   Ignition control module sends 24 volts to the gas control  

valve through the high limit switches.

-- Gas control valve opens.

--   Ignition occurs.

-- Igniter continues to spark until flame proving occurs.
-- Ignition spark is cut off.
-- Gas valve stays open.
-- Gas control modulates based upon thermostat.

--   Room warms to desired temperature.

-- Thermostat is satisfied.
-- Gas control closes, burner shuts down.
-- Fan motor continues to run for 1 minute , cooling the

heat chamber.

-- Fan motor stops.
-- Heater shuts off.

--   Process starts again on a call for heat.

IGNITION FAILURE SEQUENCE:

--   Trial for ignition takes approximately 10 seconds.
--   If ignition module does not sense a flame within the ignition   

trial, the module goes into safety lockout (3 flash pattern.)

-- Gas valve closes.
-- Ignition spark shuts off.
-- Fan motor stops.

--   To retry for ignition, the systems must be reset:

-- Turn the thermostat down and then up to call for heat or

unplug heater and plug it back in or

-- Position selector switch to off and then back to on.

22

Troubleshooting Information

WARNING

This heater can start at any time.

Troubleshooting this system may require operating the
unit with line voltage present and gas on.  Use extreme
caution when working on the heater.

Failure to follow this warning may result in property
damage, personal injury or death.

Summary of Contents for Premier TS350

Page 1: ...29447 MODELS OUTPUT kW FUEL TS350 102 6 ATTENTION ALL USERS This heater has been tested and evaluated by C S A International in accordance with the requirements of Standard ANSI Z83 7 CSA 2 14 and is...

Page 2: ...R SAFETY Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance WARNING Proper gas supply pressure must be provided to the inlet of the heate...

Page 3: ...Cleaning Instructions 14 Maintenance Instructions 14 Service Instructions General 15 Belt Replacement 15 Belt Tensioner 16 Fan and Motor Pulley 16 Drive Component Troubleshooting 16 Fan Motor 17 Air...

Page 4: ...ions and accessories commonly used on this heater When calling for technical service assistance or for other specific information always have model number configuration number and serial number availa...

Page 5: ...If there is an underground leak the movement of gas through the soil can filter the odorant Propane gas odor may differ in intensity at different levels Since propane gas is heavier than air there may...

Page 6: ...t locate fuel gas containers or fuel supply hoses within 6 10 meters of the blower outlet of the heater 7 Do not block air intakes or discharge outlets of the heater Doing so may cause improper combus...

Page 7: ...prevent injury caused from hidden leaks that could cause flashback With the main burner in operation check all connections hose connections fittings and joints as well as the gas control valve inlet...

Page 8: ...wner s Manual Make sure you know how to shut off the gas supply to the building and also to the individual heater Contact your fuel gas supplier if you have any questions 17 Any defects found in perfo...

Page 9: ...rely See Fig 2 5 Open the tank valve 6 Check all connections with an approved leak detector Close the tank s cover 7 When storing or transporting the heater ensure the connector s fitting is protected...

Page 10: ...NIMUM SAFE DISTANCE FROM GAS SUPPLY TO HEATER IS 6 FEET DISTANCE FROM HEATER TO SIDE WALL MUST COMPLY WITH LOCAL CODES AND BE ACCORDING TO MANUFACTURER S REQUIREMENTS MINIMUM SAFE DISTANCE FROM BLOWER...

Page 11: ...facing away from duct and are located at 3 9 and 12 o clock positions See Fig 6 3 Tighten screw clamp so adapter is held securely within duct 4 Insert tabs of adapter into slots on air diffuser back...

Page 12: ...used only when air circulation is required The heater will not cycle on its thermostat setting To discontinue the ventilation feature position the switch to off or heat C Off Position the switch to m...

Page 13: ...te on either propane or natural gas without changing out the burner orifice The gas selector valve is located between the gas control valve and the burner Gas selection is made by repositioning the va...

Page 14: ...whenever the heater is being readied for use 8 Lubricate the bearings once a month Use NLGI grade 2 mineral oil lithium or lithium base grease Maintenance Instructions 1 Before cleaning shut off all...

Page 15: ...lace the part immediately An alternate method for checking the components is to perform a continuity check 4 The air proving switch must not be jumpered If jumpered the ignition control will not allow...

Page 16: ...g guard screws Belt Dirt or grease on Remove dirt or Cracking belt or aged belt replace belt Belt wearing Belt hitting belt guard Realign guard rapidly check for loose or missing guard screws Worn pul...

Page 17: ...e motor and fan pulleys are properly aligned before tightening pulleys to motor shaft Refer to alignment procedures within manual Motor bearings are permanently lubricated 1 Remove the screws and turn...

Page 18: ...22 FIG 22 The igniter and ground rod should be cleaned during routine maintenance to maintain proper ignition Use steel wool or emery cloth Rub briskly to remove buildup of dust dirt and oxide Check...

Page 19: ...VALVE ORIFICE This heater has two limit switches One is located at the burner end of the heater The other is located on the fan housing at the motor end of the heater Their purpose is to safely shut t...

Page 20: ...T PULLEY HUB SHAFT PULLEY FLUSH WITH SHAFT END EARING RACE FLUSH WITH FRONT EDGE OF SHAFT FLAT SCREWS TIGHTENED TO FLATS SHAFT FLAT MAIN SUPPORT FAN HUB FLUSH WITH SHAFT END FAN WHEEL FAN PANEL FLANGE...

Page 21: ...with that specified on the dataplate If so then no further checking or adjustment is required Proceed to section D 3 If the inlet pressures do not agree with that specified on the dataplate then the r...

Page 22: ...onents should be replaced only after each step has been completed and replacement is suggested in the flow chart Refer to the Servicing sections as necessary to obtain information on disassembly and r...

Page 23: ...No No No No No Is Proper Voltage Supplied to Transformer No Yes Yes No See One Time Flash L E D Light is Disconnected or is Defective If Electrical Connections are Good Replace L E D Check Dataplate f...

Page 24: ...ng Switch Is Air Proving Switch Stuck Closed Check Continuity Is Airflow Switch Binding Repair Yes Yes No No Replace Air Proving Switch No Defective Wire or Loose Connection to Air Proving Switch Repa...

Page 25: ...ce Module Yes Defective Wiring or Connections to Motor Repair or Replace Wiring and Connections No Provide Proper Voltage Check Electrical Supply Circuit Breakers Etc Yes Is Fan Belt Loose No Does Fan...

Page 26: ...structions No Connect High Voltage Lead Yes A Check High Voltage Lead For Continuity and Tight Connections Replace if Defective B Defective Improperly Gapped or Dirty Igniter Replace Regap or Clean Ig...

Page 27: ...o Yes Is Proper Voltage Supplied to Selector Switch from Power Cord No VENTILATION MODE Problem Motor Hums Does Not Run Is Fan Binding on Housing Check for Damage to Motor and Fan Assembly and Housing...

Page 28: ...WHITE BLACK TERMINAL STRIP GREEN GREEN GREEN WHITE WHITE WHITE BLACK BLACK BLACK BLACK WHITE GREEN WHITE BLACK GREEN BROWN GAS CONTROL VALVE C MV WHITE BLACK POWERCORD WHITE BLACK THERMOSTAT WHITE BLA...

Page 29: ...Valve Allows easy gas conversion depending on gas being supplied at job site Eliminates the need for changeout of the burner orifice Heat Chamber Metal fire box within the appliance that provides an...

Page 30: ...50 41 45 29 28 31 49 43 44 38 51 76 55 54 14 47 48 40 39 61 18 15 66 77 68 58 59 8 10 5 47 56 57 60 65 11 12 3 6 9 16 78 20 19 2 46 70 21 47 42 1 62A 62B 43A 46 6A 68A 75 1B 15B 15A 14A 14B 5A 5B 1A...

Page 31: ...ner 02687 19 Panel Burner Access 24012 20 Chamber Heat 22890 21 Switch High Limit Burner End 325 F 81108 22 Case Assembly w Control Panel Access Door 22877 23 Panel Case Access Burner 22881 24 Panel C...

Page 32: ...54 Motor 22908 55 Pulley Motor 23038 56 Axle Wheel 22951 57 Spacer 07905 58 Hub Cap 07187 59 Wheel 22914 60 Cap Retaining 01095 61 Base 24013 62 Thermostat Kit w 20 Ft Cord 24041 62A Thermostat 09381...

Page 33: ...ate L B White equipment are free from defects both in material and workmanship for 24 months from the date of purchase by the end user Warranty is automatic if a component is found defective within 24...

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