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Appendix
Replacement cell phone delivery service
◎ If you have a problem with your au terminal, call
us to have a replacement one (of the same model
and color
*
) delivered to your specified address.
Please return your old faulty au terminal within
14 days after the terminal for replacement is
delivered to you.
* If a same-model/-color terminal cannot be provided, a
terminal for replacement will be provided in a model and
color that we specify.
◎ You can use this service up to twice within one
year starting from the day when you first use this
service. If you have not used this service over the
past one year at the time of your application for
this service, the application will be regarded as
your first time. If you have, the application will be
regarded as your second time.
* For details, refer to au homepage.
Holding over and repair
◎ Damages and malfunctions intentionally caused
by the customer as well as those due to
modification (e.g. disassembly, change of parts,
painting, etc.) by the customer are not covered by
this service.
◎ You cannot receive a refund for replacement of
the outer casing due to stains, scratches, paint
removal, etc. on the outer casing.
SIM Unlock
This product can be SIM-unlocked. SIM-unlocking
the product allows other-carrier SIM cards to be
used with it.
• Requests can be made for SIM-unlocking on the
au homepage or at an au shop.
• When using non-au SIM card, some services,
functions, etc. may be unavailable. The Company
is not liable for any operations.
• To set up your tablet after unlocking SIM lock,
from the home page, [基本機能 (Basic Function)] →
[Settings] → [About tablet] → [SIM card status]
→ [SIM STATUS UPDATE].
• For details, refer to au homepage. (Japanese)
https://www.au.com/support/service/mobile/
procedure/simcard/