73
Appendix
◎ Before handing the product for repair, make a
backup of the contents of memory since they
may disappear during repair. Note that the
Company shall not be liable for any damages and
loss of income should the contents of memory be
altered or lost.
◎ Recycled parts that meet the Company's quality
standards are sometimes used for repair.
◎ au terminals collected by Replacement cell
phone delivery service which you used before
are recycled to terminals for replacement
after repairs. Also parts replaced by au after-
sales service are collected and recycled by the
Company. They are not returned to customers.
◎ For the products that are processed, modified,
analyzed (including altering the software,
analyzing (including rooting), reverse-engineering,
decompiling, or disassembling), or repaired by
repair offices other than the company specified,
they are not covered by the warranty or repair
may be refused.
◎ The battery built into the product is not covered
by the free-of-charge repair warranty except for
events arising from defects in battery materials
and manufacturing.
◎ Accessories, such as Kyocera TV antenna cable
04, tablet stand (sample) etc. are not covered by
the free-of-charge repair warranty.
■ Performance Parts for Repair
The Company retains performance parts for
repair of the product main unit and its peripherals
for 4 years after discontinuation of production.
Performance parts for repair refers to parts required
for maintaining the functions of the product.
■ Terms of Services of Free-of-
Charge Repair Warranty
1. When you apply for repair, inform us of your
serial number (IMEI number). You can check
the main unit or the sticker attached on the
packaging box for the serial number (IMEI
number).
2. Repairs will be done based on the terms of
services of the free-of-charge repair warranty
when the product is used correctly based
on the instruction manual and the product is
malfunctioning.
3. Repairs will be charged in the following cases
even during the warranty period. (Also, the
product cannot be repaired in some cases.)
① When the product is not used correctly
based on the instruction manual. ② When the
product is malfunctioning or damaged due to
modification and repair. ③ When the product
is repaired by repair offices other than the
company specified. ④ When the product is
