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Kyocera ECOSYS P2135dn, Operation Manual

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Kyocera ECOSYS P2135dn Operation Manual Download Page 77

Troubleshooting

5-1

5 Troubleshooting

This chapter explains how to handle printer problems, understand error 
messages, and clear paper jams

.

General Guidelines

5-2

Print Quality Problems

5-3

Error Messages

5-5

Ready, Data, and Attention Indicators

5-9

Clearing Paper Jams

5-10

Summary of Contents for ECOSYS P2135dn

Page 1: ...PRINT OPERATION GUIDE ECOSYS P2135dn...

Page 2: ...d party supplies in this machine A label shown in the illustration assures that the supplies are our own brand Note This Operation Guide contains information that corresponds to using both the inch an...

Page 3: ...Command Center RX 3 7 Installing the Printer Driver 3 14 Printing 3 21 Printing by AirPrint 3 23 Status Monitor 3 24 Energy Saver Function 3 28 4 Maintenance 4 1 General Information 4 2 Toner Containe...

Page 4: ...ii...

Page 5: ...ing your machine This chapter provides information on the following topics Legal Information iv License Agreements vi Safety Information xii Symbols xvii Installation Precautions xviii Precautions for...

Page 6: ...is prohibited Any copies made of all or part of this guide or any copyrightable subject must contain the same copyright notice as the material from which the copying is done Regarding Tradenames PRESC...

Page 7: ...MicroType fonts by Monotype Imaging Inc are installed in this machine AirPrint and the AirPrint logo are trademarks of Apple Inc iOS is a trademark or registered trademark of Cisco in the U S and othe...

Page 8: ...ghts in the Programs 1 License Under this license you may use the Programs only with the device on which they are installed and transfer possession of the Programs and the device to another party If y...

Page 9: ...this license is governed by the laws of the State of New York If you acquired the Program in Canada this license is governed by the laws of the Province of Ontario Otherwise this license is governed b...

Page 10: ...and omissions 8 THE PARTIES AGREE THAT ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY ARE EXCLUDED 9 Your exclusive remedy and t...

Page 11: ...OpenSSL Toolkit and OpenSSL Project must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact openssl core opens...

Page 12: ...other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes cryptographic s...

Page 13: ...ry to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into...

Page 14: ...r products and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 825 Radio Frequency Transmitter This machine contains a transmitter module We the manufacturer KY...

Page 15: ...ance with the CDRH regulations must be attached to laser products marketed in the United States Ozone Concentration These printers generate ozone gas O3 which may concentrate in the place of installat...

Page 16: ...platziert werden Disclaimer KYOCERA Document Solutions will not be liable to customers or any other person or entity for any loss or damage caused or alleged to be caused directly or indirectly by equ...

Page 17: ...f time of no activity that must pass before Sleep is activated may be lengthened For more information refer to Sleep Timer Sleep timer timeout setting section of the Advanced Operation Guide Automatic...

Page 18: ...on is possible It is recommended that the machine be used with the activation time for energy saving mode set to the default setting Energy Star ENERGY STAR Program We have determined as a participati...

Page 19: ...tion are indicated inside the symbol Please contact your service representative to order a replacement if the safety warnings in this Operation Guide are illegible or if the guide itself is missing fe...

Page 20: ...Other Precautions Adverse environmental conditions may affect the safe operation and performance of the machine Install in an air conditioned room recommended room temperature around 23 C 73 4 F humid...

Page 21: ...machine to an outlet with a ground connection to avoid the danger of fire or electrical shock in case of an electric short If an earth connection is not possible contact your service representative Ot...

Page 22: ...ontact your service representative If anything harmful paper clips water other fluids etc falls into the machine turn the main power switch off immediately Next be absolutely certain to remove the pow...

Page 23: ...xposure Cautions when Handling Consumables Caution Do not attempt to incinerate parts which contain toner Dangerous sparks may cause burns Keep parts which contain toner out of the reach of children I...

Page 24: ...into the cassette or MP tray 3 Printing This chapter explains how to install the printer driver print from your PC and use the application software included in the DVD ROM 4 Maintenance This chapter e...

Page 25: ...Do not remove the toner container from the carton until you are ready to install it in the printer Important Used to provide important information IMPORTANT Take care not to touch the transfer roller...

Page 26: ...Introduction xxiv...

Page 27: ...achine Parts 1 1 1 Machine Parts This chapter identifies machine parts and operation panel keys Components at the Front of the Printer 1 2 Components at the Rear of the Printer 1 2 Operation Panel 1 3...

Page 28: ...nel 5 USB Memory Slot 6 Right Cover 7 Paper Cassette 8 Front Cover 9 MP Tray 10 Subtray Components at the Rear of the Printer 11 Network Interface Connector 12 USB Interface Connector 13 Rear Cover 14...

Page 29: ...Machine Parts 1 3 Operation Panel 1 Indicators 2 Message Display 3 Cursor Keys 4 GO Key 5 Cancel Key 6 OK Key 7 MENU Key 2 1 3 4 5 6 7...

Page 30: ...1 4 Machine Parts...

Page 31: ...ading Paper 2 1 2 Loading Paper This chapter explains how to load paper into the cassette or MP tray Preparing the Paper 2 2 Loading Paper into Cassette 2 2 Loading Paper into MP Multi Purpose Tray 2...

Page 32: ...11 8 1 2 or A4 paper 80 g m may be loaded into the Cassette 1 Pull the cassette completely out of the printer 2 Adjust the position of the width guides located on the left and right sides of the cass...

Page 33: ...han A4 pull out the extension paper cassette by pushing the release lever one by one and adjust it to the desired paper size 4 Load the paper in the cassette Ensure the side to be printed is facing do...

Page 34: ...go There is a paper gauge on the left side of the front of the paper cassette to indicate the remaining paper supply When paper is exhausted the pointer will go down to the level of empty 6 Specify th...

Page 35: ...towards you until it stops 2 Adjust the position of the paper guides on the MP tray Standard paper sizes are marked on the MP tray For standard paper sizes slide the paper guides to the corresponding...

Page 36: ...and type for MP tray using control panel For more information refer to Advanced Operation Guide Paper Stopper Open the paper stopper shown in the figure Note If the paper is considerably curled in on...

Page 37: ...m your PC and use the application software included in the DVD ROM Connections 3 2 Changing Network Interface Parameters 3 4 Printing a Network Interface Status Page 3 6 Command Center RX 3 7 Installi...

Page 38: ...t the other end of the USB cable to the computer s USB interface connector Connecting the Network Cable Follow the steps as below for connecting the network cable 1 Remove the cap attached to the prin...

Page 39: ...d to a power outlet 3 Press the Power Switch to On The printer begins to warm up Note Ensure the printer s power switch is off Only use the power cord supplied with the printer IMPORTANT If you instal...

Page 40: ...nd security settings can be conveniently changed and checked from your PC For more information refer to Command Center RX User Guide If the optional IB 50 or IB 51 is installed then NetWare and AppleT...

Page 41: ...n Off HTTPS On Off IPSec On Off LAN Interface Auto 10BASE Half 10BASE Full 100BASE Half 100BASEFull 1000BASE T Security Level High Low Note After all network related settings have been done turn the m...

Page 42: ...ntenance are as follows Restart Printer Service 1 Press MENU 2 Press or repeatedly until Adjust Maintenance appears 3 Press while Adjust Maintenance is displayed 4 Press or repeatedly until Service ap...

Page 43: ...privileges is shown below Upper case and lower case letters are distinguished case sensitive Login User Name Admin Login Password Admin Setting Description Administ rator General User Device Informati...

Page 44: ...X as well as their current status 3 Select a category from the navigation bar on the left of the screen When you log in to the machine as an administrator you will see Device Settings Function Setting...

Page 45: ...elect the setting you want to configure The configurable settings are Device Security Network Security and Certificates Note The configurable settings within Device Security and Network Security can a...

Page 46: ...sing Command Center RX on page 3 8 2 From the Device Settings menu select System 3 Enter the device information and then click Submit IMPORTANT After changing the setting restart the network or turn t...

Page 47: ...o connect this machine to the mail server A full time connection via a LAN is recommended SMTP settings Use Command Center RX to register the IP address or host name of the SMTP server If limits have...

Page 48: ...r times outs This can be set when POP before SMTP is selected in Authentication Protocol Connection Test Tests to confirm that the settings are correct Domain Restriction Set whether or not domains ar...

Page 49: ...address of the person responsible for the machine such as the machine administrator so that a reply or non delivery report will go to a person rather than to the machine The sender address must be ent...

Page 50: ...ote Installation on Windows must be done by a user logged on with administrator privileges When connected by USB cable Plug and Play is disabled on this device when in Sleep mode To continue the insta...

Page 51: ...ish to exit the wizard If a system restart message appears restart the computer by following the screen prompts This completes the printer driver installation procedure Note The machine cannot be dete...

Page 52: ...to Install list The following buttons are available This button is used to switch the display between icon and text display This button is used to select multiple items If the target device is not di...

Page 53: ...and select the machine Click Finish to exit the wizard If a system restart message appears restart the computer by following the screen prompts This completes the printer driver installation procedur...

Page 54: ...n in MAC OSX 10 7 1 Insert the DVD ROM Note Uninstallation on Windows must be done by a user logged on with administrator privileges Note The software can also be uninstalled using the Product Library...

Page 55: ...tallation program starts up 6 Install the printer driver as directed by the instructions in the installation software This completes the printer driver installation If a USB connection is used the mac...

Page 56: ...inter name The number entered in Address will automatically appear in Name Change if needed 10Select the options available for the machine and click Continue 11The selected printer is added Note When...

Page 57: ...roup profiles that can be accessed quickly and easily Basic Use this tab to select the page size and orientation The paper source and duplex printing are also selected Layout Use to create multiple pa...

Page 58: ...lect Print The Print dialog box displays 3 Click the drop down list of printer names All the printers installed in Windows are listed Click the name of the machine 4 Use Number of copies to enter the...

Page 59: ...ucts and Mac OS X 10 7 and later products This function enables you to connect and print to any AirPrint compatible device without installing a printer driver To allow the machine to be found when pri...

Page 60: ...tus Monitor automatically shuts down after 7 minutes if it is not being used Status Monitor Display The display of the Status Monitor is as follows Quick View State The status of the printer is displa...

Page 61: ...elect a job on the job list and it can be canceled using the menu displayed with a right click Paper Tray Status Tab Information is displayed about the paper in the printer and about the amount of pap...

Page 62: ...etwork and has its own IP address use a web browser to access the Command Center RX to modify or confirm the network settings For more information refer to the Command Center RX User Guide This menu i...

Page 63: ...ent notification If this setting is set to Off then the Status Monitor will not start up even when printing is executed 2 Select an event to use with the text to speech function in Available events 3...

Page 64: ...o minimize power consumption This status is referred to as Sleep To use the printer press GO The printer will be ready to operate within 16 5 seconds or less For more information about configuring set...

Page 65: ...ation Guide Energy Saver Mode This mode reduces power consumption even more than quick recovery mode and allows Sleep mode to be set separately for each function To use the printer press GO The printe...

Page 66: ...3 30 Connecting and Printing...

Page 67: ...aintenance This chapter explains how to replace the toner container and clean the printer General Information 4 2 Toner Container Replacement 4 2 Cleaning the Printer 4 6 Prolonged Non Use and Moving...

Page 68: ...k how much toner remains in the toner container The Toner Gauge in the consumables status section on the status page shows a progress bar which roughly represents how much toner is left in the toner c...

Page 69: ...Kyocera Document Solutions Inc is not liable against any damages or problems arising from the use of toner containers other than those designated as original Kyocera toner containers For optimum perfo...

Page 70: ...ainer at least 5 times as shown in the figure in order to distribute the toner evenly inside the container 4 Remove the label from the toner container 5 Install the new toner container in the printer...

Page 71: ...0 000 pages a message is displayed indicating that the maintenance kit should be replaced The maintenance kit must then be replaced immediately To replace the maintenance kit contact your service tech...

Page 72: ...replacement 1 Open the top cover and front cover 2 Lift the developer unit together with the toner container out of the printer 3 Remove the drum unit from the printer by holding the green levers with...

Page 73: ...clean the charger wire then return it to its original position CLEANER HOME POSITION 7 When cleaning is complete return the drum unit to the original position IMPORTANT Do not place the drum unit on...

Page 74: ...nit to its position aligning the guides at both ends with the slots in the printer Then close the front cover and top cover 9 Use a lint free cloth to clean dust and dirt away from the vent on the lef...

Page 75: ...hould take to avoid possible damage that may occur when the printer is used next time Moving the Printer When you move the printer Move it gently Keep it as level as possible to avoid spilling toner i...

Page 76: ...4 10 Maintenance...

Page 77: ...g This chapter explains how to handle printer problems understand error messages and clear paper jams General Guidelines 5 2 Print Quality Problems 5 3 Error Messages 5 5 Ready Data and Attention Indi...

Page 78: ...10 Nothing lights on the operation panel even when power is turned on and the fan makes no noise Check the power cord is property plugged into power outlet Connect both ends of the power cord securely...

Page 79: ...front cover and check that the toner container is correctly installed in the printer Refer to Toner Container Replacement on page 4 2 Full single color printout Contact your service representative Dr...

Page 80: ...Dirt on the top edge or back of the paper If the problem is not solved even after printing several pages clean the registration roller Refer to Cleaning the Printer on page 4 6 If the problem is not s...

Page 81: ...Install the cassette The cassette number can be 1 topmost to 4 bottom Close top cover The top cover of the printer is open Close the printer top cover Device busy This message is displayed when Remov...

Page 82: ...tings menu appears After setting the correct paper type press OK and printing starts Low security This message is displayed when Low was selected in Security Level Memory overflow Press GO The total a...

Page 83: ...to the print ready status press GO Use alternative Cassette 1 When the cassette does not contain any paper that matches the print data paper size and type this message allows you to specify an altern...

Page 84: ...the problem is not solved format the USB flash memory with the device or use the new USB flash memory compatible with the printer 04 There is no available space Delete unnecessary files etc in order...

Page 85: ...t cover is open and so on Flashing Indicates that a data is being received On Indicates either that data received is being processed before printing starts or that data received is being written to or...

Page 86: ...e paper jam the printer will resume printing Possible Paper Jam Locations The figure below shows the printer s paper paths including the optional paper feeder The locations where paper jams might occu...

Page 87: ...jams recur after the paper is replaced Whether or not the jammed pages are reproduced normally after printing is resumed depends on the location of the paper jam Paper jam Printer D Paper jam inside t...

Page 88: ...mmed at the MP tray 2 Reload the MP tray Open and close the top cover to clear the error and the printer warms up and resumes printing IMPORTANT Do not try to remove paper that has already been partia...

Page 89: ...2 Remove any partially fed paper 3 Push the cassette back in securely The printer warms up and resumes printing IMPORTANT Do not try to remove paper that has already been partially fed Proceed to Insi...

Page 90: ...r cassette all the way out of the printer 2 Open the duplexer s cover in front of the printer and remove any jammed paper Open the duplexer s cover at the rear of the printer and remove any jammed pap...

Page 91: ...unit from the printer by holding the green levers with both hands 4 If the jammed paper appears to be pinched by rollers pull it along the normal running direction of the paper IMPORTANT Do not try to...

Page 92: ...to its position aligning the guides at both ends with the slots in the printer 6 Insert the developer unit together with the toner container back into the machine Close the top cover and the front cov...

Page 93: ...per is jammed inside the fuser unit open the fuser cover and remove the paper by pulling it out 2 Close the rear cover and open and close the top cover to clear the error The printer warms up and resu...

Page 94: ...5 18 Troubleshooting...

Page 95: ...Appendix 6 1 6 Appendix This section lists the following information of this printer Specifications 6 2 Environmental Standard Requirements 6 4...

Page 96: ...Envelope Monarch Envelope 10 Envelope DL Envelope C5 Executive Letter Legal A4 B5 A5 A6 B6 Envelope 9 Envelope 6 ISO B5 Custom Hagaki Oufuku Hagaki Oficio II 216 340 mm 16K Statement Folio Youkei 2 Y...

Page 97: ...2 10 1 2 Weight without toner container 12 kg 26 5 lb Power Requirements 120 V AC 60 Hz 8 0 A 220 to 240 V AC 50 60 Hz 4 2 A Power Consumption Maximum 931 W During printing 519 W U S A Canada 499 W E...

Page 98: ...nts Time for switching to Sleep mode default 15 minutes For Europe 1 minute Except for Europe Time for switching to Low power mode default 1 minute Duplex Printing Standard Equipment Durable paper for...

Page 99: ...ith corrective actions 5 5 Express mode installation method 3 14 F Front cover components 1 2 Fuser unit clearing paper jams 5 17 G General problems troubleshooting 5 2 I Inside the printer clearing p...

Page 100: ...5 17 Registration roller cleaning 4 7 Replacement toner container 4 2 4 3 Replacing toner container 4 3 Right cover components 1 2 S Sleep 3 28 Energy Saver Mode 3 29 Quick Recovery Mode 3 28 Specific...

Page 101: ...A1 We recommend the use of our own brand supplies We will not be liable for any damage caused by the use of third party supplies in this machine...

Page 102: ...5 4517 Fax 64 9 415 4597 KYOCERA Document Solutions Asia Limited 16 F Mita Centre 552 566 Castle Peak Road Tsuenwan NT Hong Kong Phone 852 2610 2181 Fax 852 2610 2063 KYOCERA Document Solutions China...

Page 103: ...9084950 is a trademark of KYOCERA Corporation KYOCERA Document Solutions Deutschland GmbH Otto Hahn Strasse 12 40670 Meerbusch Germany Phone 49 2159 9180 Fax 49 2159 918100 KYOCERA Document Solutions...

Page 104: ...First edition 2013 11 2PJKDEN000...

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