Kyocera DURAXV EXTREME+ User Manual Download Page 115

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Support & Services

103

Remote Support

This feature allows a Kyocera support professional to remotely connect to your phone to assist

you. To receive this free support, follow the instructions below.

Get Kyocera Support

The Kyocera call center provides free remote support. (USA and Canada only)

1. From the Support & services screen, select

Remote Support

2. Highlight

FREE KYOCERA SUPPORT

and press the Center soft key

3. Contact the Kyocera Call Center at

1-800-349-4478

to let them know you need remote

support.

4. Highlight

Display Support Code

and press the Center soft key

5. Provide the call center personnel the Support Code that is displayed.

6. Highlight

Allow

and press the Center soft key

to enable Remote Support.

Summary of Contents for DURAXV EXTREME+

Page 1: ...User Guide...

Page 2: ......

Page 3: ...e battery 9 Install a microSD card and reinstall SIM card 10 Turn Your Phone On and Off 12 Setup Wizard 12 Set up voicemail 12 Phone Basics 13 Your Idle Screen 13 Idle screen overview 13 Status bar 14...

Page 4: ...ber with pauses 23 Call using Wi Fi Calling 23 Call using Real Time Text RTT 23 Receive Phone Calls 23 End Phone Calls 24 Voicemail 25 Voicemail notification 25 New voicemail message alerts 25 Retriev...

Page 5: ...number 38 Edit a contact 38 Assign a ringtone or vibration pattern to a contact 38 Delete contacts 39 Add a New Group 39 Add a contact to a Group 40 Remove a contact from a Group 40 Rename a Group 40...

Page 6: ...ud 49 Music Player 49 Play music 50 Music player options 51 Use playlists 51 File Manager 52 Open files in File manager 52 File manager options 53 Supported formats 53 Sound Recorder 54 Sound recorder...

Page 7: ...a VPN 62 Browser 62 Launch the browser 62 Learn to navigate the Web 62 Browser menu 64 Tethering 65 USB tethering 65 Bluetooth tethering 65 Mobile Hotspot 66 Turn Mobile Hotspot on 66 Camera 67 Use th...

Page 8: ...w or edit a note 77 Notepad options 77 Flashlight 78 FM Radio 78 Eco Mode 79 Voice Commands 79 Activate the Voice commands 79 Voice commands menu 79 Make a voice call using Voice commands 80 Send a me...

Page 9: ...ne mode 85 Wi Fi 85 Bluetooth 85 Tethering Mobile Hotspot 85 VPN 85 Cellular networks 85 Wireless emergency alerts 86 Accessibility 87 Readout 87 Speech rate 87 Speech pitch 87 Font size 87 Color inve...

Page 10: ...nt size 93 Notifications 93 Main clock 93 Outer clock 93 Menu layout 93 Programmable Keys 93 Set Programmable keys 93 Set Navigation key shortcuts 93 Phone Settings 94 Language input 94 Pointer 94 Key...

Page 11: ...date 101 Support Services 102 Contact Us 102 Call customer support 102 Call business support 102 Find accessories 102 Battery Care Mode 102 Remote Support 103 Get Kyocera Support 103 Copyright Tradema...

Page 12: ......

Page 13: ...e right to change or modify any information or specifications without notice or obligation For warranty service information please refer to the Safety warranty information linked from your phone see S...

Page 14: ...information you need to set up your phone and Verizon service the first time Phone Overview and Key Functions The following illustration outlines your phone s primary external features and keys Note...

Page 15: ...When you receive an incoming call press to answer the call in speakerphone mode During a call press to switch the speakerphone on or off Camera model only Note The Camera feature is not available on...

Page 16: ...rammable keys that can be assigned to frequently used applications or functions for quick access You can also set this key as a dedicated PTT channel switch key See Programmable Keys and or Verizon Pu...

Page 17: ...ion charging status or alert It blinks when your phone s battery level is low Outer screen displays information such as the call status the date and time and the signal and battery strength SIM card s...

Page 18: ...dset jack is a camlock headset jack that allows you to plug in an optional headset and securely fasten it into the device for convenient hands free conversations This headset jack supports 5 pole head...

Page 19: ...es to loosen it You should hear a click when the screw is loose Note The battery cover screw is permanently mounted on the cover and cannot be removed 2 Place your fingernail in the slit at the bottom...

Page 20: ...efore powering on the phone Important Unplug the charger from the electrical outlet when not in use to reduce the environmental impact of charging Warning Please use only approved chargers and cables...

Page 21: ...ber of white bars decreases as your battery discharges When your battery level becomes low approx 15 the battery icon turns to and the phone sounds a warning tone vibrates and displays a low battery m...

Page 22: ...a microSD card or replace your SIM card follow these steps Note The microSD card is sold separately Note When you insert an optional SD card for the first time it is recommended that you format it on...

Page 23: ...d ejects itself Slide the original SIM card from the slot Then carefully insert the new SIM card into the SIM card slot with the gold contacts facing down and the cut off corner on the top left Gently...

Page 24: ...tant If you plan to use the Device Control feature you need to follow the specific procedure for the phone s initial set up before selecting a language option See Device Control Note Do not activate D...

Page 25: ...essing your phone s functions and menus Idle screen overview The following illustration describes the basics of the Idle screen Note Screen images are simulated Actual displays may vary Status bar Dis...

Page 26: ...s display screen It provides phone and service status information on the right side and notification alerts on the left Status icons Icons Description Bluetooth connected Wi Fi active Vibrate only Mas...

Page 27: ...pot Pointer enabled Pointer disabled Notification icons Icons Description Missed call New email New message Battery full charge Calendar event Music application is running in the background Alarm Time...

Page 28: ...s screen Press the CLEAR Back key to keep the notification pending on the Notifications screen Navigate Through the Menus The Navigation key on your phone lets you scroll through on screen items To na...

Page 29: ...Idle screen press the Center soft key Menu Settings tools Settings Display settings Brightness level To set Wi Fi to On 1 From the Wi Fi screen select Wi Fi by highlighting it and pressing the Center...

Page 30: ...s the key the next symbol appears This function is not available in Prediction mode and 123 mode Press the SPACE key to enter a space Press the Asterisk SHIFT key to change the capitalization style to...

Page 31: ...n Abc or ABC mode also known as multi tap entry you press keys one two three or four times to enter the letters you see on the keypad 1 From a screen where you can enter text press the Left soft key t...

Page 32: ...ighlight the text you want to copy or cut by using the Navigation key 4 Press the Center soft key End Copy or Cut The text is saved in the Paste List 5 In the text entry field move the cursor to the p...

Page 33: ...LEAR Back key to erase the numbers 2 Press the Center soft key Call or SEND key 3 Press the END POWER key when you are finished Call from Call history Place a call to the numbers in your Call history...

Page 34: ...speed dial number you want to use and long press the last digit key for approximately two seconds Call emergency numbers You can place calls to 911 even if the phone screen is locked or your account...

Page 35: ...nter additional numbers 4 Press the SEND key to dial the number Call using Wi Fi Calling Wi Fi Calling allows you to make and receive phone calls over a Wi Fi connection You need to activate W Fi Call...

Page 36: ...ne mode or Open the phone to use the earpiece See Open close flip To answer an incoming call in speakerphone mode Press the Camera Speaker key or the External speaker key To mute the ringtone and stop...

Page 37: ...r Note Your phone accepts messages even when it is turned off However your phone notifies you of new messages only when it is turned on and you are in the service area New voicemail message alerts Whe...

Page 38: ...gs to open the Bluetooth settings screen if applicable Use Bluetooth device to switch the call to a Bluetooth device if applicable Show Hide RTT screen to display hide the RTT mode screen Go to Idle s...

Page 39: ...call Select Answer or press the SEND key This puts the first caller on hold and answers the second call To switch back to the first caller Press the Left soft key Swap To create a 3 way call between...

Page 40: ...and the remaining caller stay connected If you initiated the call and are the first to hang up all callers are disconnected Call forwarding Call forwarding lets you forward all your incoming calls to...

Page 41: ...aled calls or All calls screens You can determine if an entry was a missed received or dialed call from the icons shown below Missed call Received call Dialed call To view the call history on the oute...

Page 42: ...e Terms Conditions by using the Left soft key Check and then press the Center soft key Continue 3 Enter the emergency location information E911 and then press the Center soft key Save Upon successful...

Page 43: ...eakerphone to answer calls automatically in speakerphone mode 3 Highlight the amount of time you d like your phone to wait before answering and press the Center soft key Set Quick responses You can mo...

Page 44: ...l settings screen select Speed dial setup 2 Highlight the assigned contact you want to remove and press the Right soft key Remove 3 Press the Left soft key Yes Voicemail settings You should set up you...

Page 45: ...ng calls from specific phone numbers To add a number to the call rejection list 1 From the Call settings screen select Call rejection 2 Press the Center soft key Add and enter numbers you want to reje...

Page 46: ...on on PTT visit verizonwireless com push to talk plus Note This service requires a subscription Tip If you will use the PTT feature in radio mode you can set up the External speaker key as the channel...

Page 47: ...Phone Calls 35 3 Read the Terms Conditions and the Left soft key Accept 4 Follow the on screen instructions to activate the PTT function...

Page 48: ...few letters of any part of an entry s name Contacts with matching letters are listed The more letters you enter the more your search narrows 3 Highlight an entry and press the Center soft key View to...

Page 49: ...using the Navigation key Highlight to assign a picture to the contact See Assign a picture to a contact 3 When you have finished entering information for the entry press the Center soft key Save Note...

Page 50: ...ou can edit any of the information in the entry assign a caller ID picture customize with a unique ringtone and more 1 From the Contacts screen highlight the entry you want to edit and press the Cente...

Page 51: ...ght soft key Options Delete multiple 2 Highlight the entry you want to delete and press the Center soft key Select A check mark will appear in the box next to the selected entry Repeat this step if yo...

Page 52: ...s the Right soft key Options Add contact Then select the entry you want to add to the group 4 Press the Left soft key Done and then press the Center soft key Save Remove a contact from a Group 1 From...

Page 53: ...Center soft key View 2 Press the Center soft key Add or Press the Right soft key Options Add 3 Highlight the entry you want to add to Favorites and press the Center soft key Select A check mark will a...

Page 54: ...t key Set Remove an ICE contact 1 From the ICE screen highlight the ICE Contact you want to remove and press the Right soft key Remove 2 Press the Left soft key Yes Add personal information You can re...

Page 55: ...nt 3 Enter your email address and password and then press the Right soft key Next 4 Configure the account options as necessary and press the Right soft key Next 5 Confirm the account details edit as n...

Page 56: ...tact list Attach to send data files with the message e g picture video audio etc Add Cc Bcc to enter other recipients to the carbon copy CC or blind carbon copy BCC field Save as draft to save the mes...

Page 57: ...he Center soft key Select A check mark will appear in the box next to the selected entry Repeat this step to delete other messages To select all entries in the folder press the Right soft key Options...

Page 58: ...ss the Center soft key Menu Message to open the Message screen Send a message Quickly compose and send messages on your phone 1 From the Message screen press the Left soft key New msg 2 Enter a phone...

Page 59: ...ns screen to notify you of a new text or multimedia message If you have a new message notification highlight the notification and press the Center soft key View on the Notifications screen to open it...

Page 60: ...s The messages settings menu lets you control options for your text and MMS messages including message limits size settings and notifications 1 From the Message screen press the Right soft key Options...

Page 61: ...een instructions Verizon Cloud You can save your phone s address book to a secure website If your phone is lost or damaged or if you upgrade to a new phone Verizon Cloud will restore your contacts For...

Page 62: ...he Center soft key Play 4 When the music starts to play on the Playback screen the following control options are available Press the Volume key up or down to adjust the volume level Press the Center s...

Page 63: ...playlists Delete to delete the item from the storage Warning You cannot retrieve the data once deleted Details to display the information about the item Use playlists Create and manage a playlist to...

Page 64: ...nnot retrieve the data once deleted Details to display information about the item File Manager File manager allows you to view copy move and perform other housekeeping operations on files such as pict...

Page 65: ...D card Move to move a file from the current folder to another folder in your phone or on the SD card Delete to delete a file or folder Warning You cannot retrieve the data once deleted Crop to trim th...

Page 66: ...your phone Record sound 1 From the Sound recorder screen select Record 2 Press the Center soft key Record to start recording 3 Press the Left soft key Pause or Resume to pause or resume recording 4 T...

Page 67: ...the items by Date or Name Go to SD card Go to Phone to switch between the data stored on the phone and those stored on the SD card Details to display information about the data or Press the Left soft...

Page 68: ...Fi network 1 From the Wi Fi screen select Wi Fi On The names of detected Wi Fi networks are displayed 2 Highlight a Wi Fi network you want to connect to and press the Center soft key Select If you se...

Page 69: ...twork you want to connect to is not in the list of detected networks select Add network Enter the wireless network settings and press the Center soft key Save Connect to a hidden Wi Fi network 1 From...

Page 70: ...use to conserve battery power or in places where using a wireless phone is prohibited such as aboard an aircraft and in hospitals Change the device name The device name identifies your phone to other...

Page 71: ...e status bar Note Due to different specifications and features of other Bluetooth compatible devices display and operations may be different and functions such as transfer or exchange may not be possi...

Page 72: ...example Pictures and videos in Gallery See Send pictures and videos 4 If you are prompted to turn on Bluetooth press the Left soft key Turn on 5 Highlight the name of the receiving device and press th...

Page 73: ...ending on the type of VPN you are using at work you may be required to enter your login credentials or install security certificates before you can connect to your company s local network You can get...

Page 74: ...een highlight the VPN you want to disconnect from and press the Center soft key Select Disconnect Browser Your phone s Web browser gives you access to websites on the go using data connections Launch...

Page 75: ...u don t need the pointer The pointer will disappear from the screen and the pointer icon on the status bar will change from to You can enable the pointer again by long pressing the SPACE key Note You...

Page 76: ...e your bookmarks and history Homepage to return to the home page Search Enter URL to launch a Web search or open a specific page by entering a URL Save to bookmarks to add the currently viewed page to...

Page 77: ...to allow access to your files Highlight Other USB options and press the Center soft key Select 3 A list of USB options will appear Highlight USB tethering and press the Center soft key Set 4 The phone...

Page 78: ...arges for using it depending on your contract or plan To subscribe visit My Verizon or call customer care 1 From the Idle screen press the Center soft key Menu Settings tools Settings Wireless network...

Page 79: ...u launch the Camera feature a tip will be shown Press the Center soft key OK to continue Note If you have installed a microSD card in your phone the phone may ask if you want to save pictures and vide...

Page 80: ...See Camera settings 2 Press the Left soft key Record to begin recording 3 Press the Center soft key Stop to stop recording The video will automatically be saved in the selected storage area See Camera...

Page 81: ...e Note Some features are not available on all models For pictures that are on your microSD card or your phone s internal storage you can do basic editing such as cropping You can also easily assign a...

Page 82: ...Email or Message See Share Pictures and Videos Set as to set the currently selected picture as a contact photo or wallpaper Delete to delete the selected images Select Delete one or Delete multiple De...

Page 83: ...the Gallery screen press the Right soft key Options Send 2 Select Send one or Send multiple Send one to only send the currently selected image Send multiple to select multiple images Highlight images...

Page 84: ...etic option Press the Asterisk SHIFT key to enter a decimal point Press the SPACE key to change the sign for a number to a negative Press the CLEAR Back key to erase a single character Press the Left...

Page 85: ...area of the status bar to remind you of the upcoming event To view dismiss or snooze the reminder 1 From the Idle screen press the Center soft key Menu Notification 2 Highlight the event name on the N...

Page 86: ...Go to Today and Search event by pressing the Right soft key Options Edit calendar events 1 From the calendar event details screen press the Right soft key Options 2 The following options are availabl...

Page 87: ...soft key New alarm to add a new alarm Phone at alarm time At the set alarm time the phone notifies you by ringtone vibration or light Stopping an alarm Press the Left soft key Dismiss to dismiss the a...

Page 88: ...watch 1 From the General tools screen select Stopwatch 2 Press the Left soft key Mode to select split timing or lap timing 3 Press the Center soft key Start to start the stopwatch 4 Press the Left sof...

Page 89: ...screen press the Right soft key Options New note and enter a note 2 Press the Center soft key Save View or edit a note From the Notepad screen highlight a note and press the Center soft key View or H...

Page 90: ...k before turning on the radio It functions as an antenna 1 From the General tools screen select FM radio The FM radio will turn on and FM radio icon will appear in the status bar If a message informat...

Page 91: ...task simply follow the voice prompts From the Idle screen press the Voice commands key Tip Use Voice commands in a quiet environment so it can accurately recognize your commands Voice commands menu C...

Page 92: ...mber type for example Mobile The phone displays the text entry screen See Send a message for how to compose a message Display a Contacts entry s information using Voice commands 1 From the Idle screen...

Page 93: ...ask for confirmation Never Confirm to never ask for confirmation To set the Dialing region 1 From the Voice commands settings screen select Dialing Region 2 Highlight an option and press the Center s...

Page 94: ...tting procedure erases all the data on the microSD card after which the files CANNOT be retrieved To prevent the loss of important data please check the contents before you format the card Use the pho...

Page 95: ...processes by allowing you to restrict specific functionality Use this feature if you want to disable certain functions Note All settings including Device Control policy are erased when device is rese...

Page 96: ...r device by using the QR code and Wi Fi functions Press the Right soft key Options Export policy sending device or Import policy receiving device To use this function Wi Fi should be enabled on both d...

Page 97: ...soft key Set to turn Airplane mode on or off While in Airplane mode the status bar will display Note You can still turn on and use Wi Fi and Bluetooth while Airplane mode is on If you are in an aircr...

Page 98: ...it existing access points or add a new access point Note Access Points cannot be added when using VZW s SIM Network operators You may select a network operator Note This menu may not be available on y...

Page 99: ...o turn on Readout 1 From the Accessibility screen select Readout 2 Highlight On and press the Center soft key Set Note When the media volume is set to Off Voice readout does not work Speech rate You c...

Page 100: ...ht On or Off and then press the Center soft key Set To select Correction mode 1 From the Accessibility screen select Color correction Correction mode 2 Highlight Deuteranomaly red green Protanomaly re...

Page 101: ...Accessibility screen select Mono audio 2 Highlight On or Off and then press the Center soft key Set Sound balance Adjust the sound balance for use with external devices such as earphones 1 From the A...

Page 102: ...hen press the Center soft key Set Note You may need to enable the telecoil in your hearing aid See your hearing aid manufacturer s instructions Sound Settings The Sound settings menu lets you control...

Page 103: ...ty 1 From the Sound settings screen select Vibration pattern or Vibration intensity 2 Make your desired selection Notification sound Select a sound for notifications 1 From the Sound settings screen s...

Page 104: ...n Tone is set When Master volume is set to sound Level 1 to 7 Emergency keypad tone will sound even when Vibrate is set Display Settings Adjusting your phone s display settings not only helps you see...

Page 105: ...eys You can assign specific functions to certain of your phone s physical keys To call up the assigned function simply press the key From the Idle screen press the Center soft key Menu Settings tools...

Page 106: ...The pointer function is available in some apps such as Browser in which the pointer icon will appear in the status bar You can configure pointer functions with menus including Startup confirm Pointer...

Page 107: ...llowing options Charge only Charges the battery Media device MTP Connects the phone as a media device and transfers media files Photo transfer PTP Connects the phone as a digital camera device and tra...

Page 108: ...ur to sixteen digit PIN code to unlock Password Enter four to sixteen letters digits or symbols to unlock Automatically lock Set the time delay to activate the screen lock feature after the device ent...

Page 109: ...ow You need to enter the PIN or password for the screen lock for this operation See Screen lock type to set up a PIN or password Warning Do not use the phone or remove the SD card during the encryptio...

Page 110: ...u to see the trusted credentials in your phone s system Install from SD card Allows you to install encrypted certificates from the SD card Clear credentials Clears all the credentials on your phone SI...

Page 111: ...m the Phone settings screen select Date time 2 Select Automatic time zone and select Off to set it off If set to On you cannot set the time zone values manually 3 Choose Select time zone and then sele...

Page 112: ...reset itself which may take up to 10 minutes Warning Deleted data CANNOT be retrieved Call Settings Your phone s Call settings menu lets you configure your Voicemail options and a number of other sett...

Page 113: ...phone You can download and apply updates through the Software update menu From the Idle screen press the Center soft key Menu Settings tools Settings Software update Status Displays the update status...

Page 114: ...eventing it from being charged above 85 of capacity From the Support services screen select Battery care On Important If the battery is frequently charged when it is nearly full it will wear out faste...

Page 115: ...emote support USA and Canada only 1 From the Support services screen select Remote Support 2 Highlight FREE KYOCERA SUPPORT and press the Center soft key 3 Contact the Kyocera Call Center at 1 800 349...

Page 116: ...espective owners The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Kyocera Corporation is under license Other trademarks and trade nam...

Page 117: ...60 Turn on or off 58 Unpair 59 Bluetooth Tethering 65 Browser 62 Launch 62 Navigate 62 Options 64 Pointer 63 Business Support 102 Business Tools 83 Calculator 72 Calendar 72 Add event 72 Alerts 73 Ed...

Page 118: ...39 Edit 38 Edit group 40 ICE in case of emergency 42 List 36 Make call from 22 Save a phone number 38 Contacts List 36 Options 36 Customer Support 102 Date Time 99 Device Control 83 Display Settings...

Page 119: ...rity passcode 96 Turn off 12 Turn on 12 Update 101 Phone Number Save to contacts 38 With pauses 23 Phone Settings 94 Pictures Send 71 Take 67 View 69 Pointer 63 94 Programmable Keys 93 Push To Talk Pl...

Page 120: ...ltimedia Messaging 46 Text Entry Copy and paste 20 Options 19 Timer 75 Tools 72 83 USB Mode 95 USB Tethering 65 Useful Tools 72 Verizon Cloud 49 Videos Record 68 Send 71 View 69 Virtual Private Networ...

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