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Troubleshooting

Operation Guide

51

Characters do 
not display 
properly in 
COMMAND 
CENTER.

Does the version of 
your browser 
application support 
operation using 
COMMAND 
CENTER?

Use a browser 
application that 
supports COMMAND 
CENTER.

page 1

Is the same language 
as that displayed on 
the operation panel 
selected?

Select the same 
language as that 
displayed on the 
operation panel.

page 9

I can’t access 
the other 
pages.

Has the administrator 
set a password?

Enter the password.

page 11

I can’t perform 
settings.

Is the printer or 
scanner currently in 
operation?

Wait until the operation 
has been completed.

-

The settings I 
made are not 
registered.

Did you click the 

Submit

 button after 

making the settings?

Click the 

Submit

 button 

and move to another 
page or close 
COMMAND CENTER 
window.

-

Did you click the 

Restart

 button after 

making the settings? 

Restart this machine. 
All settings will be 
registered.

page 9

Are you using the 
System menu on this 
machine's panel while 
COMMAND CENTER 
is being operated?

Operate COMMAND 
CENTER after you 
have finished with the 
System menu.

-

The 
administrator 
has forgotten 
the Admin 
password.

-

Contact your dealer or 
service center.

-

Error or 
Warning is 
displayed 
under the 
STATUS 
indicator.

Is there an error 
message shown in the 
display?

Perform the 
troubleshooting 
procedure the 
messages suggests 
referring to the 

Operation Guide

.

Operation 
Guide

Symptom

Check Items

Corrective Action

Reference

Summary of Contents for COMMAND CENTER

Page 1: ...OPERATION GUIDE KYOCERA COMMAND CENTER...

Page 2: ...tered trademarks of Apple Computer Inc Bonjour is a trademark of Apple Computer Inc Adobe Acrobat and Postscript are registered trademarks of Adobe Systems Incorporated Novell and NetWare are register...

Page 3: ...s 2 Accessing COMMAND CENTER 2 Admin password 2 Authentication 2 Encryption 2 3 COMMAND CENTER Pages 3 Start Page 3 Basic Page 7 Printer Page 15 Scanner Page 18 FAX i FAX Page 19 Jobs Page 30 Document...

Page 4: ......

Page 5: ...transmission and advanced networking System Requirements Protocol COMMAND CENTER operates in the following environment Check the following before use The TCP IP protocol is installed in the PC An IP...

Page 6: ...n Setting Authentication allows only the predefined users to access pages In addition you can discriminate users by giving either the General User or Administrator privilege to each user Before using...

Page 7: ...art This page allows you to verify this machine s operating status and current settings Basic This page includes settings that apply to the entire machine such as Device Defaults Security and Basic Ne...

Page 8: ...operation panel s display some characters may be illegible Operation Panel This indicates the machine s operating status as displayed on the operation panel To update the display to the most recent st...

Page 9: ...General on page 39 Network Logical Printers This allows you to verify the settings made on the Logical Printers page of the Advanced page For more information refer to Advanced Protocols TCP IP Logica...

Page 10: ...d pages for each paper size and color Monochrome Mono Color and Full Color A page printed on both sides an A3 sized sheet of paper or a page larger than Ledger size is counted as two pages Counters Sc...

Page 11: ...10BASE T Half 10BASE T Full 100BASE TX Half and 100BASE TX Full After you have changed this setting you must restart this machine For the restarting procedure refer to Basic Defaults Reset on page 9...

Page 12: ...ses by automatic configuration When RA is turned On the IP addresses and server information are obtained via DHCPv6 based on the settings of the automatic configuration made under RA router setting It...

Page 13: ...Italiano Nederlands Espa ol Portugu s and the downloaded languages You can optionally download messages in other languages Contact your dealer for information Some models may require restarting after...

Page 14: ...played on the page will be checked 3 Click Delete Contact The Address Book Contacts Delete page appears You can confirm the addresses to be deleted 4 Click Delete when the desired addresses are select...

Page 15: ...the group and add or delete members To add members click Add Members and select the addresses to add The members must be registered before added 4 After you have finished editing click Submit Deletin...

Page 16: ...enu on this machine registration in and editing of the Address Book and Box use of the Stop key and cancellation of jobs are forbidden When it is set to Partial Lock use of the System menu on this mac...

Page 17: ...er Login page 2 Click the desired Login User Name or Name to edit the user and modify their information 3 Click Submit Deleting a User Login 1 Open the User Login page 2 Check the desired user When th...

Page 18: ...e certificate Export Certificate Click Export to display the download dialog for the file Click Save to download the exported certificate If the printing system supports self issued certificates only...

Page 19: ...k Import to open the File Import window Click Browse to open the file selection dialog box Select a file and click Open Click Submit to import the certificate Delete Certificate Click Delete The certi...

Page 20: ...out between 5 and 495 seconds after which a form feed will occur in the absence of data The default setting is 30 seconds Emulation Selects an emulation mode Alternate Emulation Specifies which emulat...

Page 21: ...fies the fonts used for printing Start of String Specifies the character string with which the text to be converted begins Up to 15 single byte characters can be specified End of String Specifies the...

Page 22: ...mode is 300 x 300 dpi To scan in full color or gray scale with 400 dpi or 600 dpi resolution expansion of the internal memory is required Original Image The original quality is selected according to...

Page 23: ...n Item Description FTP Switches FTP On or Off FTP Port Number Set the FTP Port Number or use the FTP default port 21 Item Description SMB Protocol Switches the SMB Protocol On or Off SMB Port Number S...

Page 24: ...Description Local FAX Name Specifies your FAX system name Item Description FAX Media Type Sets the media type for printing the received documents Refer to Paper Specifications Use MP Tray Selects whe...

Page 25: ...essed in the same way However the process of saving them in a FAX box cannot be selected For the setting procedure refer to Settings for Applying the Same Forwarding Process without Using a Requiremen...

Page 26: ...item Enter the condition necessary for each item Asterisks can be used as wildcards For example to specify all faxes that came from Tokyo select FAX Number and enter 03 in the FAX number text box Item...

Page 27: ...lying the Same Forwarding Process without Using a Requirement List Open the FAX i FAX Common RX Forward Requirements General page 1 Click Advanced in RX Forward Requirements 2 The RX Forward Requireme...

Page 28: ...dress book contacts each entry has an address of one person In address book groups each entry has multiple addresses When an address of a group is added faxes are forwarded to all addresses registered...

Page 29: ...rs Check that the Destination is deleted from the Destination List After confirming the settings click Submit FAX i FAX FAX Defaults The table below provides a summary of the items displayed on the FA...

Page 30: ...DRD pattern This menu is available only for specific destinations This is not displayed on European models Remote Switching Dial Number Specifies the remote switching dial number You can specify it wi...

Page 31: ...0 9 and the letters A F FAX i FAX i FAX Transmit The table below provides a summary of the items displayed on the Transmit page Receive Restriction Selects the receiving restriction between Off Use Pe...

Page 32: ...ation If you want to select a user other than i FAX users select Other and enter the Login User Name and Login Password for authentication Login User Name When Other is selected for Authenticate as th...

Page 33: ...P3 General on page 41 Run once now Click the Receive button to immediately receive E mail from the POP3 server E mail Address Enter the E mail address for i FAX The E mail address is displayed in Send...

Page 34: ...Cover Page Specifies whether to print the body of E mail in addition to the attached files When this item is set to On the attached files and the body of E mail are printed When no attached files exi...

Page 35: ...stom Box 1 Open the Custom Box page 2 Click Add and enter information for the custom box 3 Click Submit Page Description Status Printing Jobs Status Shows the job status for each operation To show the...

Page 36: ...desired custom box is selected Document Box FAX Box The table below provides a summary of the items displayed on the FAX Box page You can add edit or delete a FAX box as follows Adding a New FAX Box 1...

Page 37: ...s section are available only to the Administrator if the Admin password has been set Always restart this machine after you have completed these settings in order to properly register the content of th...

Page 38: ...servers When DHCP BOOTP is turned On you can select to use either the DNS servers obtained via DHCP or the DNS servers being set under this item WINS Server Primary Secondary Specifies the IP address...

Page 39: ...DHCPv6 Stateful Specifies whether or not to obtain IPv6 IP addresses by automatic configuration When RA is turned On the IP addresses and server information are obtained via DHCPv6 based on the settin...

Page 40: ...that can be specified varies depending on the model used Prefix Length Specifies the IPv6 prefix length It can be a decimal value between 1 and 128 Protocols Specifies the protocols through which acc...

Page 41: ...r before output directly to the output port lp port Specifies the character string if it is necessary to transmit the control code before printing End of Job String Specifies the character string sent...

Page 42: ...ote Printer Mode Enables or disables Remote Printer Mode Print Server Name Enter the name of the printer server that the remote printer belongs to Job Timeout Enter the timeout in seconds Item Descrip...

Page 43: ...scription SMTP Protocol Enables or disables SMTP protocol To use E mail this protocol must be enabled SMTP Port Number Set the SMTP Port Number or use the SMTP default port 25 SMTP Server Name Enter t...

Page 44: ...as the printer administrator so that a reply or non delivery report will go to a person rather than to the machine The sender address must be entered correctly for SMTP authentication Note that no mai...

Page 45: ...y Sends on the specified day of every week Daily Sends at the specified time of every day Hourly Sends at the specified interval every hour If a specified day does not exist in the month such as the 3...

Page 46: ...of E mail in addition to the attached files When this item is set to On the attached files and the body of E mail are printed When no attached files exist only the body of E mail is printed When this...

Page 47: ...unity name to be used when the printing system generates a trap Trap IP Address IPv4 Enter the IPv4 address that receives traps Select On to enable trap receiving Trap IP Address IPv6 Enter the IPv6 a...

Page 48: ...LDAP default port 389 Search Timeout Specifies a period of time for searching the LDAP server Login User Name Specifies the user name Login Password Specifies the password Max Search Results Specifie...

Page 49: ...n controller when Network Authentication is specified in the preceding item Select NTLM when the domain controller is Windows NT or Kerberos for Windows 2000 Server or Windows Server 2003 Item Descrip...

Page 50: ...ion SSL Specifies whether or not to use the SSL protocol Effective Encryption Selects the encryption algorithm s to be used HTTP Security Specifies the security level Secure Only HTTPS Encrypts all co...

Page 51: ...n type is selected Certificate Status Displays whether the certificate is valid or not Item Description Item Description IPSec Specifies whether or not to enable the IPSec protocol Select On to enable...

Page 52: ...oup The Diffie Hellman key sharing algorithm allows two hosts on an unsecured network to share a private key securely Select the Diffie Hellman group to use for key sharing Lifetime Time Specifies the...

Page 53: ...cify the IP addresses If this field is blank all IPv4 addresses will be allowed to connect the print system IP Address IPv6 Specifies the IPv6 addresses of the hosts or network with which the print sy...

Page 54: ...network administrator for the appropriate settings Is the IP address for this machine entered correctly Enter the correct IP address Check this machine IP address with your network administrator Are...

Page 55: ...ings I made are not registered Did you click the Submit button after making the settings Click the Submit button and move to another page or close COMMAND CENTER window Did you click the Restart butto...

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Page 58: ...Rev 4 7W 2008 9...

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