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Getting Help
Before requesting support, please try to reproduce and isolate the problem.
When you contact the Customer Care Center, be ready to provide the
following information:
•
The name of your service provider.
•
The actual error message or problem you are experiencing.
•
The steps you took to reproduce the problem.
•
The phone’s electronic serial number (ESN).
To find the ESN:
– Remove the battery.
– Locate the white label on the back of the phone. Your phone’s 11-digit
ESN begins with “D” and is located under the bar code on the label.
•
The software version your phone is using.
To locate this information:
– Select
Menu
→
Phone Info.
– Use
to scroll down to the software version number.