Kwikset SmartCode 911 Programming And Troubleshooting Manual Download Page 1 | Manualshive

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©2015 Spectrum Brands, Inc.

Programming and Troubleshooting Guide

Mastercode 2

Troubleshooting: Locked Turnbutton

6

Troubleshooting: Keypad

7

Troubleshooting: Smart Home Systems

8

Troubleshooting: Battery

10

Battery FAQ

11

62813 / 01

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Technical Support
1-866-863-6584
www.kwikset.com

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Summary of Contents for SmartCode 911

Page 1: ...ubleshooting Guide Mastercode 2 Troubleshooting Locked Turnbutton 6 Troubleshooting Keypad 7 Troubleshooting Smart Home Systems 8 Troubleshooting Battery 10 Battery FAQ 11 62813 01 1 11 Technical Support 1 866 863 6584 www kwikset com 1 3 2 4 5 6 ...

Page 2: ...astercode has not already been programmed Attempt the procedure again making sure to enter the same new Mastercode in step 2 and 4 6 Make sure switch 3 is on and press the Program button once If you hear three beeps and see the keypad flash green three times the Mastercode is enabled Note The lock will time out after five seconds Using a Mastercode is an optional added security measure It is not e...

Page 3: ...ammed Example If programming the third code press the button three times 5 Enter new user code 6 Press Lock button once The procedure for adding user codes is different when the Mastercode is enabled For instuctions on how to add user codes when the Mastercode is disabled see the Installation and User Guide that came with your lock Procedure continued on next page 62813 01 3 11 Technical Support 1...

Page 4: ...ill flash red three times with three beeps Make sure the user code is not a duplicate and that it is between 4 and 8 digits during your next attempt Make sure to enter a valid Mastercode in step 2 7 While the door is open and locked test the user code to make sure it unlocks the door 62813 01 4 11 Technical Support 1 866 863 6584 www kwikset com ...

Page 5: ...cessful the keypad will flash red three times with three beeps Make sure the Mastercode has been enabled before trying to disable it Attempt the procedure again making sure to enter the same Mastercode in steps 3 and 5 7 Make sure switch 3 is on and press the Program button once If you don t immediately hear three beeps and see the keypad flash green three times the Mastercode is disabled Note The...

Page 6: ...e lever was not fully tightened Fully tighten the pre installed set screw at the bottom of the interior lever 62813 01 6 11 Technical Support 1 866 863 6584 www kwikset com 2 A The turnbutton cannot rotate B B The lock beeps the keypad ﬂashes red and the door cannot lock or unlock ...

Page 7: ...rogrammed If there are no codes in the lock the lock button will not lock the door This is indicated by the keypad flashing red three times with three beeps Program at least one user code and test the Lock button again The battery is too low to lock the door This is indicated by the keypad flashing red three times with three beeps Remove the batteries and replace with a fresh set The set screw in ...

Page 8: ...ed and bring the interior assembly next to the controller Follow your smart home system s instructions to begin pairing at the controller The lock may need to remain stationary for 60 seconds during pairing Z Wave Controller 12 305 mm Note Some locks have an anti tamper alarm that will sound if the interior is disconnect from the exterior If this alarm is heard perform the following a Remove the b...

Page 9: ...o into sleep mode Lock and unlock the door with a key so that the lock status transmits to the system If it still does not communicate remove exclude unpair the lock from your system Then pair add include the lock with your system again If the problem persists add a repeater or router between the controller and lock if none presently exist in the system The light module or switch is not beaming ca...

Page 10: ... low If the red flash is not seen the battery is not low This is an error on the smart home system side that will often be fixed when the lock is manually locked or unlocked The smart home system controller s communication with the lock is draining the battery Remove the lock from your system Put a new set of batteries in the lock Operate the lock in stand alone mode for a week If the batteries dr...

Page 11: ...to battery shelf life With alkaline batteries the lock should be operable after years of idle I replaced my batteries less than a year ago and need to replace them again Check your door alignment If the deadbolt makes several unsuccessful attempts to lock or unlock the door it may mean that the door is warped and the latch does not line up correctly with the strike Operating the lock excessively r...

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