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Troubleshooting: Smart Home Systems
The lock was not removed completely from
another network before being paired with the
new network.
Follow your smart home system’s instructions to remove (exclude/unpair)
the device from any other network. Then, attempt to pair (add/include)
the lock again.
The lock is not close enough to the controller.
Some Z-wave systems require that the lock be within 12” of the
controller during the pairing process. If the lock has already been
installed on the door, remove the interior assembly from the mounting
plate. Make sure the batteries are installed, and bring the interior
assembly next to the controller. Follow your smart home system’s
instructions to begin pairing at the controller. The lock may need to
remain stationary for 60 seconds during pairing.
Z-Wave
Controller
12"
305 mm
Note: Some locks have an anti-tamper alarm that will sound if the
interior is disconnect from the exterior. If this alarm is heard, perform the
following:
a. Remove the battery pack from the interior.
b. Remove the exterior assembly from the door.
c. Connect the cable from the exterior assembly to the interior
assembly.
d. Reinstall the battery pack.
e. Perform the pairing process while the interior and exterior are
connected.
Z-Wave
Controller
12"
305 mm
62813 / 01
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Technical Support
1-866-863-6584
www.kwikset.com
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The lock fails to pair with a smart home system.
