KVH Industries TracVision DIRECTV User Manual Download Page 93

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10-5

Viewing Diagnostic Information

Follow the steps below to view diagnostics
information on the receiver.

Using your primary receiver, press the MENU
button to access the main menu.

Highlight the

System Setup

tab and press

SELECT.

Highlight the

Antenna

tab.

Highlight the

Diagnostics

button and press

SELECT.

Component

Possible States

Receiver State

OK / Error

Antenna State

Idle / Initializing / Searching / Tracking /
Error

Current Sat

Name of satellite the antenna is tracking

OK / Low / Error; Actual RF level

Available Sats

List of installed satellites / Error

Component

Possible States

GPS Position

Current position in latitude/longitude /
Acquiring / Error

Cable

OK / Shorted / Open

System DC

OK / Low / Bad; Actual VDC at receiver

Antenna DC

OK / Error; Actual VDC at antenna

Gyro

OK / Error

10.12

DIRECTV Mobile Receiver/Controller User’s Guide

Antenna

Antenna Controls

Current Settings

Diagnostics

Modify Settings

Sat Select

Receiver State: OK
Antenna State: Tracking
Current Sat: 101
RF: OK; 95
Available Sats: 101, 119
GPS Position: 42.1N 72.3W
Cable: OK
System DC: OK; 11.5
Antenna DC: OK; 30.2
Gyro: OK
If errors, call KVH: 401-847-3327

Antenna

Diagnostics

If the receiver reports an error, please contact
Technical Support for assistance. See

Section 10-8,

“Technical Support” on page 10.15

54-0376

Summary of Contents for TracVision DIRECTV

Page 1: ...DIRECTV Mobile Receiver Controller User s Guide ...

Page 2: ...tal quality TV and music to enjoy traveling will never be the same This User s Guide provides all of the basic information you need to operate the DIRECTV mobile receiver controller and receive the DIRECTV programming you want For detailed antenna system installation information please refer to the TracVision Installation Guide Welcome Page KVH Part 54 0376 Rev B 2007 KVH Industries Inc All rights...

Page 3: ...2006 by DIRECTV Inc Some features are patent pending WatchWizard PreSelect TurboTune and OneLine Guide are trademarks of Hughes Network Systems NFL the NFL Shield and NFL SUNDAY TICKET are registered trademarks of the National Football League and its affiliates NHL the NHL Shield and NHL CENTER ICE are registered trademarks of the National Hockey League MLB MLB EXTRA INNINGS Major League Baseball ...

Page 4: ...elf Refer all servicing needs to qualified service personnel Servicing is required when a unit has been damaged in any way or does not operate normally Evidence of tampering or unauthorized repairs will void the warranty 54 0376 iii Important Safety Instructions CAUTION Avoid Driver Distraction It is dangerous to watch television or operate the remote control while you are driving a vehicle or pil...

Page 5: ...in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by removing and applying power to the equipment the user is encouraged to try to correct the interference by o...

Page 6: ...ctivation is complete KVH s Activation Department will provide an access card number receiver ID number DIRECTV serial number and model number Enter these numbers in the associated boxes on the red Activation Card Technical Support The TracVision system has been designed with durability and low maintenance in mind If you experience an operating problem or otherwise require technical assistance ple...

Page 7: ...i DIRECTV Mobile Receiver Controller User s Guide Send Us Your Comments About This Manual If you have any comments regarding this manual please e mail them to manuals kvh com Your feedback is greatly appreciated ...

Page 8: ... Components 3 9 3 3 Controlling Multiple Receivers 3 10 3 4 Installing the Remote Control Batteries 3 11 4 Overview of Onscreen Displays 4 1 4 1 The Channel Banner 4 3 4 2 The Program Guide 4 4 4 3 The Menu System 4 5 5 Using Program Guides 5 1 5 1 Program Guide Styles 5 3 5 2 Using the Program Guide 5 5 5 3 Using the OneLine Guide 5 6 5 4 Using TurboTune for Quick Access to Favorite Channels 5 7 ...

Page 9: ...ons 8 11 9 Antenna Controls 9 1 9 1 Viewing Current Settings 9 3 9 2 Turning DewShield On Off 9 4 9 3 Turning the Beeper On Off 9 5 9 4 Designating the Receiver as Primary or Secondary 9 6 9 5 Switching Satellites 9 8 9 6 Changing the List of Available Satellites 9 10 10 Troubleshooting 10 1 10 1 Five Simple Checks 10 3 10 2 Troubleshooting Matrix 10 4 10 3 Causes and Solutions to Common Problems ...

Page 10: ...s section provides a basic overview of this manual and the TracVision system It also explains the three essentials for good satellite TV reception Contents 1 1 Using this Manual 1 3 1 2 System Overview 1 4 1 3 Receiving Satellite TV Signals 1 5 ...

Page 11: ...isted in Section 3 1 Remote Control Functions Format Conventions This manual uses the following typographical conventions to help clarify instructions Text Example Description the MUTE button Remote control buttons the Cancel button Onscreen items Highlight For the purposes of this manual the term highlight refers to the following operator action Use the remote control s joystick to move the highl...

Page 12: ... signal to be received RF Converter The RF converter receives RF commands from the remote control converts them to digital signals and sends them to the receiver for processing Since the receiver does not include an IR eye the RF converter is required to receive commands from the remote 54 0376 1 4 DIRECTV Mobile Receiver Controller User s Guide Video Display s To TracVision Antenna Purchased Sepa...

Page 13: ... at a fixed position above the Earth s equator and beams TV signals down to North America To receive TV signals from one of these satellites you must be located within its coverage area for example the 101 satellite encompasses much of the continental United States As you approach the edges of the coverage area the strength of the signal degrades resulting in weaker reception 54 0376 1 5 Introduct...

Page 14: ...ation ensuring you re always pointed at the satellite Elevation ranges of TracVision antennas Antenna Model Elevation Range TracVision A7 31 57 TracVision R6 15 60 TracVision M3 or M2 10 80 Maps of approximate elevation angles for DIRECTV satellites are provided in Appendix B on page A 23 Blockage Since the TracVision antenna must have a clear view of the DIRECTV satellite to receive satellite TV ...

Page 15: ...ted This section provides basic operation instructions so you can quickly start using your TracVision system Contents 2 1 Turning On the Antenna 2 3 2 2 Changing Channels 2 5 2 3 Turning Off the Antenna 2 5 2 4 Viewing a Program Description 2 5 ...

Page 16: ...wer to the mobile receiver controller The Receiver status light should turn green 2 Turn on your TV and select the satellite input not the VCR input 3 Wait 30 60 seconds for the antenna to acquire the satellite signal The TV will show the following Installation If your satellite dish is ready for DIRECTV service please wait until your Advanced Program Guide is prepared Signal not available Install...

Page 17: ...ite the receiver starts downloading the program guide This may take up to 60 seconds Once the program guide has loaded you can start enjoying satellite TV Program Guide 54 0208 For details about satellite reception requirements see page 1 5 If you can only view the DIRECTVPreview Channel your receiver has not been activated See page v Why Does the Receiver Beep The receiver beeps to indicate the s...

Page 18: ...button then select any of the following options Press the CHANNEL CH button to tune to the next or previous channel or Using the numeric keypad enter the channel number or Press the GUIDE button to bring up the program guide While in the program guide use the joystick or CHANNEL CH button to scroll through the list and press the SELECT button to tune to a channel 54 0376 Getting Started PWR DVD VC...

Page 19: ...e control functions program the remote to work with other components and replace the remote control batteries Contents 3 1 Remote Control Functions 3 3 3 2 Programming the Remote Control to Operate Other Components 3 9 3 3 Controlling Multiple Receivers 3 10 3 4 Installing the Remote Control Batteries 3 11 ...

Page 20: ... FAV ONELINE GUIDE SELECT Program Guide TurboTune Favorites Clear Joystick NOT USED Main Menu Information Select 3 1 Remote Control Functions Your system comes with an easy to use backlit remote control that uses RF radio frequency signals instead of IR infrared to control the receiver This allows you to operate the receiver without pointing the remote directly at it This page shows the locations ...

Page 21: ... while a program title is highlighted to display the Category Filter menu See Section 5 Using Program Guides on page 5 1 for details Press the MENU button to bring up the main menu The menu system allows you to access all system features and settings See Section 4 3 The Menu System on page 4 5 for details Press the TURBO button to display the TurboTune guide TurboTune gives you quick access to 27 ...

Page 22: ...vides scheduling information about the highlighted program Use the joystick to move up down left or right through the onscreen displays If you are currently watching a program press the joystick up or down to display the OneLine guide When the OneLine guide appears press the joystick up or down to step to the next higher or lower numbered channel Press the SELECT button to activate or choose a hig...

Page 23: ... control must be programmed to operate your TV for the MUTE button to work see Section 3 2 Programming the Remote Control to Operate Other Components on page 3 9 Press the PREVIOUS CHANNEL PREV CH button to toggle between the current channel and the last channel you were watching Use the CHANNEL CH button to change the channel to the previous or next available channel Also use it to scroll through...

Page 24: ...irector to Schedule Future Programs on page 8 6 for details Press the SEARCH button to bring up the WatchWizard which allows you to search for programs using criteria such as rating showtime language and category See Section 6 4 Using WatchWizard to Search for Programs on page 6 9 for details Press the AUDIO button to bring up the audio adjustment menu See Section 8 1 Adjusting Audio Settings on p...

Page 25: ...or DVD component button must be selected first The remote control must be programmed to operate your VCR DVD player for the VCR control buttons to work see Section 3 2 Programming the Remote Control to Operate Other Components on page 3 9 Press the HUGHES button to turn the remote control s backlight on off REW PLAY FF REC STOP PAUSE INPUT CH VOL PWR DVD VCR AUX TV SAT GUIDE MENU INFO CLEAR TURBO ...

Page 26: ...through 4 above 5 Repeatedly press the upper part of the CHANNEL CH button 6 Continue pressing the CHANNEL CH button to step through the codes until the component turns off indicating that you have found the correct device code If you accidentally pass a code that responds or realize you may not have been aiming the remote control at the component repeatedly press the lower part of the CHANNEL CH ...

Page 27: ... ID to avoid interference or cross talk between the two remotes The remote control ID can be a number from 001 to 008 For example if you have two receivers you can set one receiver and remote to 001 and the other receiver remote to 002 That way the 002 remote cannot operate the 001 receiver and the 001 remote cannot operate the 002 receiver To set a remote control and receiver to use a different r...

Page 28: ...ce The number to the right of the highlighted Remote ID button will change to the new code Check that the ID has been set properly by testing the remote control to ensure that it controls the receiver 3 4 Installing the Remote Control Batteries To install or replace the remote control s batteries follow the steps below 1 Remove the battery compartment cover located on the back of the remote contro...

Page 29: ...ays 4 Overview of Onscreen Displays This section introduces the three types of onscreen displays the Channel Banner the Program Guide and the Menu System Contents 4 1 The Channel Banner 4 3 4 2 The Program Guide 4 4 4 3 The Menu System 4 5 ...

Page 30: ...gram The channel banner disappears from the screen after a few seconds Or press the CLEAR button to remove the channel banner immediately All Channels 6 00AM to Thu 6 00AM 100 Movie Catch previews of DIRECTV Pay Per View movies and events plus the latest DIRECTV FREEVIEW information Updated weekly News DTV Watch Pay Per View Previews Here Rated None Wed Dec 17 2 54PM CC NEW MAIL Icon Meaning Dolby...

Page 31: ...lighted Date time Icons may appear below the date time to indicate system status or details about the program currently highlighted If the picture in guide feature is enabled video of the currently selected channel appears in the upper right corner of the screen For details on how to use the program guide see Section 5 Using Program Guides on page 5 1 With favorite channel lists and category filte...

Page 32: ...icons appear in several menus Toggle or Step Press SELECT to toggle switch a setting from on to off or to step through the available choices each time you press SELECT List of Options Menu button will display a list of choices in a pop up menu when you press SELECT Series of Boxes Multiple screens will appear in a series requesting that you enter numbers and or letters for the particular feature w...

Page 33: ...to select a main menu item or execute an action To exit a menu or cancel an action Press the CLEAR button to exit a menu or cancel an action The following pages list all of the functions accessible from the menu system These functions are explained in detail in later sections of this manual You will not be able to use the Purchases tab This function requires a phone line connection which is not po...

Page 34: ...List Select a specific channel list Fav A Fav B Fav C 6 4 Family or New Channels to be an active program guide Fav Setup Create and edit a channel list Fav A Fav B Fav C Family 6 3 or New Channels Options Set Guide Options 5 9 Guide style grid or logo Picture in guide on off Guide zoom on off Multi color on off Channel sort numeric or alphabetical Filters temporary or persistent 1 line guide 1 4 r...

Page 35: ...dule Automatically tune to programs at a specific date time 8 6 WatchWizard WWSetup Search for programming using specific words and 6 9 other criteria WWResult Display search results 6 10 Channels Search for channels based on categories of programming 6 11 Purchases Upcoming NOT USED Past NOT USED Lock Limits Lock Lock and unlock the system 7 3 Fav Setup Create a program listing containing only se...

Page 36: ... Display receiver information 8 12 Features Display current receiver features 8 12 Prefs Adjust user selectable system settings 8 9 Remote Change the remote ID 3 10 Test Initiate a simple diagnostics test 8 12 New Card Prepare a new access card 8 12 Upgrade Display upgrade status and history 8 12 Antenna View current settings 9 1 Turn DewShield on off TracVision R6 only Turn the beeper on off Desi...

Page 37: ... select a program guide style use the different guide features and set guide preferences Contents 5 1 Program Guide Styles 5 3 5 2 Using the Program Guide 5 5 5 3 Using the OneLine Guide 5 6 5 4 Using TurboTune for Quick Access to Favorite Channels 5 7 5 5 Setting Guide Preferences 5 9 ...

Page 38: ...ct a guide style follow the steps below 1 Press the GUIDE button twice to display the Guide Options menu or select Guide Options from the main menu 2 Highlight the Options tab 3 Highlight the Guide Style button 4 Press the SELECT button to toggle between Grid and Logo guide styles 5 Press the CLEAR button to return to the program you were viewing Selecting a Guide Style When the program guide is o...

Page 39: ...er than selecting specific programs Only current programming can be selected from the logo guide The current program title and description appear above the logo grid as you highlight each channel Grid Guide A description of the program currently airing on the highlighted network menu appears here if available Thu Feb 7 6 00PM CC Picture in Guide An image of the currently airing program highlighted...

Page 40: ... a full page of guide entries at a time To jump to a specific channel listing Use the numeric keypad to enter the channel number to go directly to the listing for a specific channel To view a program s description Press the INFO button for a full description of the highlighted program To tune to a program Press the SELECT button to tune to a highlighted program The program must be currently in pro...

Page 41: ...hlight within the guide Move the highlight to the right to show future programming Move the highlight up down to display the next or previous channel To show the OneLine Guide for a specific channel Use the numeric keypad to enter the channel number to display the OneLine Guide for that channel To view a program s description Press the INFO button to display current or future program information i...

Page 42: ...CT or select Guide Options from the main menu then highlight the Set Turbo tab 2 Highlight a vacant channel box shows Add Channel and press SELECT Or you can highlight an occupied box instead to overwrite its set channel with your new selection 3 Using the joystick or the CHANNEL CH button choose the desired channel in the setup box shown below and press SELECT You can also use the numeric remote ...

Page 43: ... shows Add Channel and press SELECT to add the channel you are watching to the TurboTune guide Selecting a Channel from TurboTune To tune to a channel in TurboTune follow the steps below 1 Press the TURBO button 2 Highlight the channel you want to watch and press SELECT SETUP DIRECTV Pay Per View Prev Turbo 1 Turbo 1 Turbo 2 Turbo 3 Add Channel TurboTune Guide Press the TURBO button to cycle throu...

Page 44: ... Use the onscreen keyboard to enter the new name to enter a letter on the keyboard highlight the letter and press SELECT 4 Once you ve entered the desired name highlight the OK button and press SELECT To redo the entry highlight the Clear button and press SELECT To cancel the change press the CLEAR button or highlight the Cancel button and press SELECT 5 5 Setting Guide Preferences The Guide Optio...

Page 45: ...rned on and the picture in guide feature is turned on video of the currently selected program zooms in to the small screen when the program guide is selected If turned off the zooming animation from full screen to small screen is disabled Multi Color Press SELECT to turn multi color on off If turned on program cells appear in different colors based on their type of content The four colors are as f...

Page 46: ... active only while the program guide remains onscreen once you exit the program guide all filters are cleared If persistent the filters you apply remain active after you exit the program guide 1 Line Guide Press SELECT to choose the number of rows that will display whenever you select the OneLine guide You can choose from 1 to 4 rows ...

Page 47: ...ains how to set up lists of favorite channels filter the program guide by category and time and search for programs based on content Contents 6 1 Using Favorite Channel Lists 6 3 6 2 Filtering the Program Guide 6 7 6 3 Selecting Guide Times 6 8 6 4 Using WatchWizard to Search for Programs 6 9 ...

Page 48: ...Fav C could be the kids channels and Family could be all channels that Mom and Dad have deemed appropriate for the entire family Creating a Channel List 1 Press the MENU button to access the main menu 2 Highlight the Guide Options or Lock Limits tab from the main menu and press SELECT 3 Highlight the Fav Setup tab and press SELECT to open the Favorite List Setup pane The four columns of small boxe...

Page 49: ...press the CLEAR button to resume watching TV Switching Between Favorite Lists Once you have created your favorite channel lists use the remote control s FAV button to cycle through them quickly and easily Each press of the FAV button brings up the next favorite channel list You can also select a list by highlighting the Fav List tab from the Guide Options menu Only channels that are set up in the ...

Page 50: ...ht the Cancel button and press SELECT Generating an Auto Set List The Auto Set function generates a complete list of viewable channels To generate an Auto Set list follow the steps below 1 At the Favorite List Setup pane highlight the Auto Set button and press SELECT 2 Highlight a favorite channel list to be programmed and press SELECT It may take several minutes for the receiver to scan through a...

Page 51: ...ividual channels from a favorite list At the Favorite List Setup pane highlight the tag box for the particular channel you wish to add or remove and press SELECT A check mark indicates that the channel is included in the selected favorite channel list An empty tag box indicates that the channel is excluded from the list Finding New Channels Occasionally new channels are added to the available prog...

Page 52: ...2 Highlight the Theme tab 3 Highlight a category other than All and press SELECT 4 A subcategory menu appears allowing you to further refine a chosen theme To choose a subcategory highlight the subcategory and press SELECT For example if you select the Movies category you can refine your selection using a subcategory such as Action Adventure Once you ve selected a category subcategory the program ...

Page 53: ...e day time period follow the steps below 1 Press the GUIDE button twice while watching TV or select the Guide Options tab from the main menu If the Program Guide is currently displayed press the GUIDE button just once 2 Highlight the Times tab 3 Highlight the AM PM button and press SELECT to toggle between AM and PM 4 Highlight the day you want the guide to begin and press SELECT Guide Times ...

Page 54: ...t one of the eight search buttons and press SELECT 4 A search menu appears where you can enter your search criteria Narrow your search results by combining multiple criteria To choose a criteria highlight the associated button and press SELECT WATCHWIZARD SETUP Wed Oct 2 1 45 PM Watch TV WWSetup WWResult Main Menu WatchWizard Program Searches Empty Empty Empty Empty Empty Empty Empty Search Channe...

Page 55: ...tab and press SELECT When a program guide is onscreen press the SEARCH button on the remote control to automatically highlight programs matching your search results Press the SEARCH button again to highlight the next result based on starting time WatchWizard Keyboard Entry If you prefer you can change the keyboard to a standard QWERTY layout Simply highlight the toggle icon on the default button b...

Page 56: ...rom the list and press SELECT 5 A subcategory menu appears allowing you to further refine your search To choose a subcategory highlight the subcategory and press SELECT A list of channels offering the selected type of programming appears CHANNELS SEARCH WWSetup Sat Oct 5 6 24 PM Please select a Category to begin search WWResult Channels Category Based Channel Search Category Movies Watch TV Main M...

Page 57: ...Access Controls This section explains how to lock and unlock the system using a passcode It also explains how to set rating and time limits Contents 7 1 Locking Unlocking the System 7 3 7 2 Setting Ratings Limits 7 5 7 3 Setting Time Limits 7 6 ...

Page 58: ...ab and press SELECT 3 Highlight the Lock tab to display the Parental Lock pane 4 Highlight the Lock button and press SELECT PARENTAL LOCK Ratings Lock Fav Setup Limits Watch TV Main Menu Enforce rating spending and viewing limits and restrict access to Family list channels Enter the 4 digit passcode to lock unlock your receiver Lock Wed Jul 18 9 15 AM Lock Cancel OK LOCK SYSTEM Passcode Lock Cance...

Page 59: ...nd you that the system is locked Overriding the System Lock When the system is locked inaccessible channels will show a limit exceeded message To temporarily override the system lock follow the steps below 1 While the limit exceeded message is onscreen press SELECT 2 Enter your four digit passcode using the remote control s numeric keypad 3 Highlight the OK button and press SELECT An icon indicati...

Page 60: ... is unlocked all limits and restrictions are removed 7 2 Setting Ratings Limits Ratings help you to determine whether a program s content is appropriate for a particular audience To select the maximum ratings limits that can be viewed on your system follow the steps below 1 Press the MENU button to access the main menu 2 Highlight the Lock Limits tab and press SELECT 3 Highlight the Ratings tab Th...

Page 61: ... All instead of setting a specific limit RATINGS LIMITS Ratings Lock Fav Setup Limits Watch TV Main Menu Sat Oct 5 7 17PM Children Not Rated Allow All Movies Allow TV 14 Allow TV 14 Allow TV 14 Block All Allow TV 14 Allow PG Allow All Violence Violence Parental Guidance Suggested TV PG TV 14 TV MA Block All Allow All Ratings Limits SPENDING VIEWING LIMITS Ratings Lock Fav Setup Limits Watch TV Mai...

Page 62: ...ay Friday Sunday 24 00 24 00 24 00 24 00 24 00 9 30 24 00 Hours Hours Hours Hours Hours Hours Hours allowed allowed allowed allowed allowed allowed allowed Saturday Saturday Viewing Time Limit From Through Total time AM Cancel OK OR 10 00 N A PM 11 30 Setting Allowable Viewing Times SPENDING VIEWING LIMITS Ratings Lock Fav Lists Wed May 9 4 50 PM Limits Review Watch TV Main Menu 10 00 Max Spending...

Page 63: ...ettings schedule future programs and change system settings Contents 8 1 Adjusting Audio Settings 8 3 8 2 Adjusting Video Settings 8 5 8 3 Using the Program Director to Schedule Future Programs 8 6 8 4 Reading Mail from DIRECTV 8 8 8 5 Setting System Preferences 8 9 8 6 Advanced System Setup Functions 8 11 ...

Page 64: ... alternate audio is available for that particular program You will hear the default audio language all the time if that language is being transmitted and an alternate language has not been activated If your selected default language is not being transmitted for a program you will hear the language in which the program is broadcast ALT AUDIO Occasionally an audio track may be offered that is not be...

Page 65: ...the alternate audio when watching TV follow the steps below 1 If the icon appears below the date and time in a program s description press the joystick left or right while you are viewing that program 2 An alternate language option based on your alternate audio selection appears Press SELECT to listen to the program in the alternate language When you change the channel audio will revert to your se...

Page 66: ...her a 4 3 standard or 16 9 widescreen screen aspect ratio Menu Centering Press SELECT to bring up the centering pop up panel Use the joystick to adjust the onscreen menu position on your TV then highlight the OK button and press SELECT Color Scheme Press SELECT to bring up a color pop up menu Highlight the desired menu color scheme Indigo Ice Sky Forest or Merlot and press SELECT Translucency Pres...

Page 67: ... guide and press SELECT A check mark appears next to your selection At the start date time of the scheduled program the receiver will automatically tune to that program Scheduling an Event from the Program Director To schedule a program from the Program Director menu follow the steps below 1 Press the MENU button to access the main menu 2 Highlight the Program Director tab and press SELECT 3 Highl...

Page 68: ...t if you specified 12 00 7 Highlight the Duration column and use the joystick or numeric keypad to set the program s duration in hours and minutes 8 Highlight the Frequency column and use the joystick to select when or how often the event occurs Today Tomorrow Every Mon Every Tue Every Wed Every Thu Every Fri Every Sat Every Sun Everyday Mon Fri or specify a date 9 Review your settings then highli...

Page 69: ...a new message a icon appears at the top of all menus until you ve read the message Reading Your Messages To read your mail follow the steps below 1 Press the MENU button to access the main menu 2 Highlight the View Mail tab and press SELECT 3 If the message is longer than a single page highlight the Page button and use the CHANNEL CH button to step through the pages 4 If you have more than one mes...

Page 70: ...nces The Preferences menu allows you to customize various system settings To set system preferences follow the steps below 1 Press the MENU button to access the main menu 2 Highlight the System Setup tab and press SELECT 3 Highlight the Prefs tab VIEW MAIL Fri Jul 6 5 24AM Main Menu Watch TV Mail Message Read Message Erase 1 of 3 Page 2 Second page of message text View Mail Once you erase a messag...

Page 71: ...red daylight saving option Observed Not Observed or Default and press SELECT Banner Style Press SELECT to choose either a Short or Full banner style A full banner always shows the program description within the channel banner a short banner shows just the program s title APG Load Type Press SELECT to choose either a Fast or Full program guide load With fast load selected you should see a picture o...

Page 72: ...ntenna Setup pane offers three functions Function Description Choose Satellites Allows you to select which satellites to include in the list of available satellites refer to Section 9 6 Changing the List of Available Satellites on page 9 10 Scan for Satellite Commands the antenna to search the sky for available satellites this function is not recommended use the Choose Satellites function instead ...

Page 73: ...shows system information and indicates whether the Signal Tuning and Front Panel functions passed the test New Card In the unlikely event that your receiver s access card must be replaced use the New Card function to initialize the new card Upgrade The Upgrade pane shows your receiver s upgrade history Occasionally DIRECTV will automatically update your receiver s software Antenna The Antenna Cont...

Page 74: ...ision antenna using the receiver s onscreen menus Contents 9 1 Viewing Current Settings 9 3 9 2 Turning DewShield On Off 9 4 9 3 Turning the Beeper On Off 9 5 9 4 Designating the Receiver as Primary or Secondary 9 6 9 5 Switching Satellites 9 8 9 6 Changing the List of Available Satellites 9 10 ...

Page 75: ...t Switching Auto Manual Current Sat Name of satellite selected for tracking DewShield Auto Off Beeper On Off Receiver Type Primary Secondary DewShield is only available with TracVision R6 systems 54 0376 9 3 Antenna Controls Antenna Antenna Controls Current Settings Diagnostics Modify Settings Sat Select Sat Switching Auto Current Sat 101 DewShield Auto Beeper On Receiver Type Primary Antenna Ante...

Page 76: ...on and press SELECT 5 If you want to enable DewShield highlight DewShield Auto If you want to turn off DewShield highlight DewShield Off Then press SELECT 54 0376 9 4 DIRECTV Mobile Receiver Controller User s Guide Antenna Antenna Controls Current Settings Diagnostics Modify Settings Sat Select Model ID 1 Model TVR6 Version 1 4 Tuning Delay 0 Antenna Capabilities Multisat Two way Antenna Settings ...

Page 77: ...ht the Antenna tab 4 Highlight the Modify Settings button and press SELECT 5 If you want to turn on the beeper highlight Beeper On If you want to turn off the beeper highlight Beeper Off Then press SELECT 54 0376 9 5 Antenna Controls Antenna Antenna Controls Current Settings Diagnostics Modify Settings Sat Select Model ID 1 Model TVR6 Version 1 4 Tuning Delay 0 Antenna Capabilities Multisat Two wa...

Page 78: ... system may have one none or multiple secondary receivers Follow the steps below to designate the receiver as a primary or secondary receiver 1 Press the MENU button to access the main menu 2 Highlight the System Setup tab and press SELECT 3 Highlight the Antenna tab 4 Highlight the Modify Settings button and press SELECT 54 0376 9 6 DIRECTV Mobile Receiver Controller User s Guide Antenna Antenna ...

Page 79: ...en press SELECT ANTENNA Light on Secondary Receivers The ANTENNA light on secondary receivers will remain off at all times Only the primary receiver can monitor antenna status 54 0376 9 7 Antenna Controls ANTENNA Light on Secondary Receiver Receivers are set to Primary by default at the factory Therefore you will need to set any additional receivers to Secondary Always Off ...

Page 80: ...the MENU button to access the main menu 2 Highlight the System Setup tab and press SELECT 3 Highlight the Antenna tab 4 Highlight the Sat Select button and press SELECT 5 Highlight Auto Switch and press SELECT You can now switch satellites simply by changing channels on the remote control 54 0376 9 8 DIRECTV Mobile Receiver Controller User s Guide Antenna Antenna Controls Current Settings Diagnost...

Page 81: ... SELECT For example to switch to the 119 satellite highlight Go to Sat 119 and press SELECT The antenna enters Manual mode and begins tracking the selected satellite 54 0376 9 9 Antenna Controls When you manually select a satellite the system enters Manual mode To restore automatic switching you need to select Auto Switch from the Sat Select menu Antenna Antenna Controls Current Settings Diagnosti...

Page 82: ...all tab 4 At the Antenna Setup pane highlight the Choose Satellites button and press SELECT 5 At the pop up menu highlight one of the satellites that you want to add or remove 6 Press SELECT to add or remove the check mark next to the satellite s name A check mark indicates that the satellite is included in the list of available satellites 7 When you have selected all of the satellites that you wa...

Page 83: ...s indicate how to view diagnostic information and how to get technical support Contents 10 1 Five Simple Checks 10 3 10 2 Troubleshooting Matrix 10 4 10 3 Causes and Solutions to Common Problems 10 5 10 4 System Status Lights 10 10 10 5 Viewing Diagnostics Information 10 12 10 6 Viewing Serial Numbers 10 13 10 7 Viewing Software Versions 10 14 10 8 Technical Support 10 15 ...

Page 84: ...bsides Does the TV Display Please Call Ext 722 If you can only access the preview channels such as channel 100 while all other channels show a message to call Ext 722 the receiver may have lost its activation data To fix this problem call DIRECTV customer service at 1 800 DIRECTV 347 3288 Be sure the antenna is tracking the satellite when you call Are the Receiver and TV Connected and Turned On Ma...

Page 85: ...c e iv e r n o t a c t iv a t e d P r o p e r c o m p o n e n t b u t t o n n o t p r e s s e d I N P U T b u t t o n n o t s e t t o s a t e ll it e s o u r c e S y s t e m lo c k e d b y p a s s c o d e R e m o t e c o n t r o l n o t p r o g r a m m e d B lo w n f u s e X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X A u d io v id e o s y s t e m n ...

Page 86: ...nnection and ensure that it is wired to a dedicated circuit If other devices are wired to the same circuit these additional loads might drain power away from the receiver 54 0376 Troubleshooting 10 5 10 3 Causes and Solutions to Common Problems There are a number of common issues that can affect the signal reception quality or the operation of the TracVision system The following sections identify ...

Page 87: ...ly Satellite Coverage Issue TracVision will provide good satellite TV reception throughout the entire satellite coverage area However signal quality can be degraded as you approach the fringe of this area To view the most up to date coverage maps visit KVH s website at www kvh com footprint For more details about satellite coverage see Section 1 3 Receiving Satellite TV Signals on page 1 5 Weak Sa...

Page 88: ...nt other than the satellite receiver first press the corresponding component button on the remote control For example to operate the TV monitor using the remote control first press the TV button INPUT Button Not Set to Satellite Source If satellite programming is not displayed on your TV you may have selected an alternate video input Press the remote control s TV button Then press the remote s INP...

Page 89: ...6 The missing channels will eventually be restored as the receiver completes the program guide download during normal operation Receiver Locked Up Since your mobile receiver is a computing component it is susceptible to erratic changes in power and or signal like any computer and these sudden changes can cause it to become confused To clear this condition try pressing the remote control s SAT butt...

Page 90: ...receiver please seek technical support as described in Section 10 8 Technical Support on page 10 15 Do NOT attempt repairs yourself Refer all servicing needs to qualified service personnel Evidence of tampering or unauthorized repairs will void the warranty 54 0376 10 9 Troubleshooting RF Converter Too Close to Receiver The RF converter must be placed at least three feet away from the receiver Pla...

Page 91: ...m Status Lights Light is Indicates Description Off Off Receiver is OFF power switch is off or no power input Green OK Good power between 10 16 VDC at receiver Green flashing Cable Open Open detected in antenna cable check antenna coax connection Orange Low Power Low power between 8 10 VDC at receiver Red flashing Bad Power Insufficient power less than 8 VDC or more than 16 VDC input VOLTAGE Light ...

Page 92: ...d on the antenna cable Red No Comm Receiver cannot communicate with the antenna Red flashing Fault Error detected in antenna ANTENNA Light Indications Light is Indicates Description Off Off Receiver is OFF power switch is off Green OK Receiver is ON Orange Standby Receiver is ON but antenna is turned OFF Orange flashing Overload Overload or short circuit detected on the antenna cable Red Fault Int...

Page 93: ...stalled satellites Error Component Possible States GPS Position Current position in latitude longitude Acquiring Error Cable OK Shorted Open System DC OK Low Bad Actual VDC at receiver Antenna DC OK Error Actual VDC at antenna Gyro OK Error 10 12 DIRECTV Mobile Receiver Controller User s Guide Antenna Antenna Controls Current Settings Diagnostics Modify Settings Sat Select Receiver State OK Antenn...

Page 94: ...hooting Antenna Antenna Controls Current Settings Diagnostics Modify Settings Sat Select Model ID 1 Model TVR6 Version 1 4 Tuning Delay 0 Antenna Capabilities Multisat Two way Antenna Settings Cancel Antenna DewShield Auto DewShield Off Beeper On Beeper Off Set Primary Set Secondary Show Serial s Show SW Version Set to Defaults Change Settings Show Serial s Antenna Antenna TracVision Receiver Ser ...

Page 95: ... Mobile Receiver Controller User s Guide Antenna Antenna Controls Current Settings Diagnostics Modify Settings Sat Select Model ID 1 Model TVR6 Version 1 4 Tuning Delay 0 Antenna Capabilities Multisat Two way Antenna Settings Cancel Antenna DewShield Auto DewShield Off Beeper On Beeper Off Set Primary Set Secondary Show Serial s Show SW Version Set to Defaults Change Settings Show Software Version...

Page 96: ...dealer You can find an authorized technician near you by visiting our website at www kvh com wheretogetservice If you need help finding an authorized technician please contact KVH Technical Support Phone 401 847 3327 E mail techs kvh com Please have your antenna and receiver controller serial numbers ready before calling technical support The serial numbers are located on the red Activation Card Y...

Page 97: ...pendices This section provides wiring diagrams and notes for typical TracVision configurations and maps showing the DIRECTV satellites elevation angles off the horizon Contents A System Wiring Diagrams A 3 B Elevation Maps A 23 ...

Page 98: ...o recorder DVR 72 0177 19 0410 A 16 One 1 standard def home receiver and one 1 standard def DVR 72 0177 19 0410 19 0123 A 18 One 1 additional mobile receiver controller and one 1 standard def DVR 72 0177 x2 19 0410 A 20 The original mobile receiver controller bundled with the TracVision system is required in all configurations It supplies power to the antenna The KVH mobile receiver controller is ...

Page 99: ...interference that may cause undesired operation S VIDEO VIDEO AUDIO L AUDIO R RF REMOTE INPUT DIGITAL AUDIO OUT TO 110W HD CONVERTER TO KVH ANTENNA POWER 10 16V DC MAINTENANCE PORTS USB RS232 FUSE 8A Tested to comply with FCC Standards To Antenna RF Converter KVH Mobile Receiver Controller Service Maintenance Only DC Power Ground To Audio Option 1 To Video Option 1 To Video Option 2 To Audio Optio...

Page 100: ...axial input you will need to use an RF modulator to convert the RCA type input to a coaxial output use Radio Shack model 15 2526 or equivalent Power The receiver controller requires a 10 16 volts DC VDC power input supporting 60 watts If vehicle vessel power fluctuates or is noisy KVH recommends that you use an AC DC power supply to connect power to the receiver controller RF Converter The RF conv...

Page 101: ... CAUTION This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 This device must not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation S VIDEO VIDEO AUDIO L AUDIO R RF REMOTE INPUT DIGITAL AUDIO OUT TO 110W HD CONVERTER TO KVH ANTENNA POWER 10 16V DC MAINTEN...

Page 102: ...ller The secondary receiver controller needs to be set up for secondary operation Follow the steps in Section 9 4 Designating the Receiver as Primary or Secondary on page 9 6 The primary receiver controller supplies power to the antenna It must be turned on in order to use the secondary receiver controller Only the primary receiver controller can receive local channels within the DMA used on your ...

Page 103: ... CONVERTER TO KVH ANTENNA POWER 10 16V DC MAINTENANCE PORTS USB RS232 FUSE 8A Tested to comply with FCC Standards CAUTION This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 This device must not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation S VIDEO VI...

Page 104: ...ration Follow the steps in Section 9 4 Designating the Receiver as Primary or Secondary on page 9 6 The primary receiver controller supplies power to the antenna It must be turned on in order to use the secondary receiver controllers Only the primary receiver controller can receive local channels within the DMA used on your account Remote Control for Secondary Receiver Controllers To avoid interfe...

Page 105: ...R 10 16V DC MAINTENANCE PORTS USB RS232 FUSE 8A Tested to comply with FCC Standards To Antenna KVH Mobile Receiver Controller 12VDC DC Block 40V Splitter SATELLITE IN OUT TO TV TV ANT CABLE IN AUDIO VIDEO S VIDEO PHONE JACK R L SATELLITE IN Standard Def Home Receiver AC NOT USED Stacked Signal Destacker Stacked Signal Unstacked Signal SECONDARY PRIMARY ANTENNA INPUT To TV OUTPUT To RECEIVER DIRECT...

Page 106: ...Need a Destacker The output of the TracVision antenna is a special stacked signal which the mobile receiver controller is configured to decode Since all home receivers are configured to decode unstacked signals a destacker is needed to convert the antenna s stacked signal into an unstacked signal Compatible DIRECTV Receiver Models The TracVision antenna is compatible with all new DIRECTV branded s...

Page 107: ...ly with FCC Standards To Antenna KVH Mobile Receiver Controller 12VDC DC Block 40V Splitter Stacked Signal Stacked Signal Destacker Dual output SATELLITE IN OUT TO TV TV ANT CABLE IN AUDIO VIDEO S VIDEO PHONE JACK R L SATELLITE IN Standard Def Home Receiver 1 AC SATELLITE IN OUT TO TV TV ANT CABLE IN AUDIO VIDEO S VIDEO PHONE JACK R L SATELLITE IN Standard Def Home Receiver 2 AC Unstacked Signals ...

Page 108: ...tput Destacker The output of the TracVision antenna is a special stacked signal which the mobile receiver controller is configured to decode Since all home receivers are configured to decode unstacked signals a dual output destacker is needed to convert the antenna s stacked signal into two unstacked signals Compatible DIRECTV Receiver Models The TracVision antenna is compatible with all new DIREC...

Page 109: ...ference received including interference that may cause undesired operation S VIDEO VIDEO AUDIO L AUDIO R RF REMOTE INPUT DIGITAL AUDIO OUT TO 110W HD CONVERTER TO KVH ANTENNA POWER 10 16V DC MAINTENANCE PORTS USB RS232 FUSE 8A Tested to comply with FCC Standards To Antenna Primary KVH Mobile Receiver Controller 12VDC DC Block 40V Splitter Secondary KVH Mobile Receiver Controller 12VDC DC Block 40V...

Page 110: ...ond Mobile Receiver Controller Refer to Two TracVision Mobile Receivers on page A 7 for details Why Do I Need a Destacker The output of the TracVision antenna is a special stacked signal which the mobile receiver controller is configured to decode Since all home receivers are configured to decode unstacked signals a destacker is needed to convert the antenna s stacked signal into an unstacked sign...

Page 111: ... USB RS232 FUSE 8A Tested to comply with FCC Standards SATELLITE IN 1 OUT TO TV TV ANT CABLE IN NOT SATELLITE R L AUDIO VIDEO S VIDEO DIGITAL AUDIO OUT PHONE JACK SATELLITE IN 2 SATELLITE IN 2 1 To Antenna KVH Mobile Receiver Controller 12VDC DC Block 40V Splitter Stacked Signal Stacked Signal Destacker Dual output Unstacked Signals SECONDARY PRIMARY ANTENNA Standard Def Digital Video Recorder DVR...

Page 112: ...ls a dual output destacker is needed to convert the antenna s stacked signal into two unstacked signals A dual output destacker is required because DVRs such as TiVo have two unstacked inputs whereas standard receivers have only one input Recording Limitation Since the mobile receiver controller controls satellite selection the DVR can record any channel that is carried on the currently selected s...

Page 113: ...TAL AUDIO OUT PHONE JACK SATELLITE IN 2 SATELLITE IN 2 1 SATELLITE IN OUT TO TV TV ANT CABLE IN AUDIO VIDEO S VIDEO PHONE JACK R L SATELLITE IN Multiswitch Input Power LNB LHCP 18V VHF UHF INPUT LNB RHCP 13V POWER OUT 1 OUT 4 OUT 3 OUT 2 Unstacked Signals To Antenna KVH Mobile Receiver Controller 12VDC DC Block 40V Splitter Stacked Signal Stacked Signal SECONDARY PRIMARY ANTENNA Destacker Dual out...

Page 114: ...ls Compatible DIRECTV Receiver Models The TracVision antenna is compatible with all new DIRECTV branded standard definition non HD receiver models manufactured today Older non DIRECTV branded receiver models are not supported Recording Limitation Since the mobile receiver controller controls satellite selection the DVR can record any channel that is carried on the currently selected satellite howe...

Page 115: ...ing interference that may cause undesired operation S VIDEO VIDEO AUDIO L AUDIO R RF REMOTE INPUT DIGITAL AUDIO OUT TO 110W HD CONVERTER TO KVH ANTENNA POWER 10 16V DC MAINTENANCE PORTS USB RS232 FUSE 8A Tested to comply with FCC Standards To Antenna Primary KVH Mobile Receiver Controller 12VDC DC Block 40V Splitter Secondary KVH Mobile Receiver Controller 12VDC DC Block 40V Splitter Stacked Signa...

Page 116: ...al output destacker is needed to convert the antenna s stacked signal into two unstacked signals A dual output destacker is required because DVRs such as TiVo have two unstacked inputs whereas standard receivers have only one input Adding the Second Mobile Receiver Controller Refer to Two TracVision Mobile Receivers on page A 7 for details Recording Limitation Since the mobile receiver controller ...

Page 117: ...Appendix B Elevation Maps A 23 Elevation Maps 30 30 35 35 40 45 50 55 55 50 45 40 Satellite at Equator 54 0376 Elevation Map for Satellite 101 ...

Page 118: ...54 0376 A 24 DIRECTV Mobile Receiver Controller User s Guide 30 35 35 40 45 50 55 55 50 45 40 Satellite at Equator 25 Elevation Map for Satellite 110 ...

Page 119: ...54 0376 A 25 Elevation Maps 30 35 35 40 45 50 50 45 40 Satellite at Equator 25 20 Elevation Map for Satellite 119 ...

Page 120: ...54 0376 A 26 DIRECTV Mobile Receiver Controller User s Guide Elevation Map for Satellite 72 5 30 35 55 45 40 50 55 Satellite at Equator 25 25 30 35 40 45 50 20 20 ...

Page 121: ...3 8 4 AUDIO button 3 7 audio video input 10 7 audio video system repair 10 9 automatic satellite switching 9 8 Auto Set 6 5 A V jacks A 5 B backlight 3 3 3 8 balance audio 8 4 banner style 8 10 batteries remote control 3 11 beeping receiver 2 4 9 5 10 4 54 0376 A C Index blockage 1 6 10 3 buttons remote control 3 3 3 8 C cable status 10 12 cabling diagrams A 3 Category Filter 6 7 caution 3 3 10 9 ...

Page 122: ...3 7 DIRECTV customer service 7 4 DIRECTV receiver home A 10 A 19 dirt on antenna 10 3 download the program guide 2 4 DVD player control 3 8 3 9 E elevation angle 1 6 A 23 ellipsis in guide field 5 5 equator 1 5 erase mail 8 9 Ext 722 message 10 3 F Family list 6 4 7 3 FAV button 3 5 favorite channel lists 6 3 6 6 54 0376 C H DIRECTV Mobile Receiver Controller User s Guide filter the program guide ...

Page 123: ... 10 8 A 11 location of RF converter 10 9 lock icon 7 4 lock override icon 7 4 lock up receiver 10 8 lock the system 7 3 7 4 logo guide 5 4 lost remote 3 8 M mail 8 8 main menu 4 5 manual satellite switching 9 9 MENU button 3 4 54 0376 I O Index menu color scheme 8 5 menu elements 4 5 menu functions table 4 7 4 9 menu system 4 5 4 6 moisture on antenna 10 3 multiswitch A 18 A 19 MUTE button 3 6 N n...

Page 124: ...5 4 use 5 5 program remote control 3 9 3 11 Purchases tab 4 8 PWR button 3 4 R rain 10 3 ratings limits 7 5 7 6 read mail 8 8 receiver activation 10 7 beeps 2 4 connectors A 4 description 1 4 home A 10 A 19 lights 10 10 10 11 54 0376 P R DIRECTV Mobile Receiver Controller User s Guide multiple A 3 A 21 order additional 3 10 power switch 2 3 primary 9 6 A 7 repair 10 9 secondary 9 6 A 7 serial numb...

Page 125: ...1 secondary receiver 9 6 A 7 SELECT button 3 5 select satellites 9 8 9 10 serial numbers 10 13 set guide preferences 5 9 5 11 set system preferences 8 9 8 10 setup advanced 8 11 8 12 short circuit 10 11 10 12 signal loss A 9 silence beeper 9 5 snow on antenna 10 3 software upgrade 8 12 54 0376 R T Index software versions 10 14 sort the program guide 5 10 spending limit 7 7 splitter A 6 A 21 stacke...

Page 126: ...2 3 2 4 TV control 3 6 3 9 U unlock the system 7 5 unstacked signal A 11 V VCR control 3 8 3 9 vehicle power A 5 video adjustments 8 5 VIDEO button 3 7 view mail 8 8 VOL button 3 6 Voltage light 10 10 volume 3 6 W WatchWizard 6 9 6 11 weak signal 10 6 weather inclement 10 3 widescreen 8 5 wiring diagrams A 3 A 21 54 0376 T W DIRECTV Mobile Receiver Controller User s Guide ...

Page 127: ... S A Phone 401 847 3327 Fax 401 849 0045 E mail info kvh com www kvh com Copyright 2006 2007 KVH Industries Inc DIRECTV is a registered trademark of DIRECTV Inc KVH TracVision and DewShield are official trademarks of KVH Industries Inc TVMobile_Receiver_UG_Cover_4 07 ...

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