54-0376
10.6
DIRECTV Mobile Receiver/Controller User’s Guide
Loose Cable Connectors
A loose connector can reduce the signal quality.
Check the cable connections at the antenna unit,
receiver, RF converter, audio/video components, and
other equipment to ensure they are securely attached.
Satellite Signal Blocked
Satellite signals can be blocked or degraded by tall or
solid stuctures such as trees, buildings, mountains, or
bridges. Simply moving to clear an obstruction will
restore signal quality. Rain clouds, heavy rain, and
snow can also affect satellite signal reception. For
more details about satellite blockage, see
Section 1-3,
“Receiving Satellite TV Signals,” on page 1.5
.
In addition, dirt, snow, ice, or heavy moisture on the
antenna dome can disrupt satellite signals, so be sure
to clean the antenna periodically.
Satellite Coverage Issue
TracVision will provide good satellite TV reception
throughout the entire satellite coverage area.
However, signal quality can be degraded as you
approach the fringe of this area.
To view the most up-to-
date coverage maps, visit KVH’s website at www.kvh.com/
footprint.
For more details about satellite coverage, see
Section 1-3, “Receiving Satellite TV Signals,” on page 1.5
.
Weak Satellite Signal
Just like radio stations, some satellite TV channels
transmit a stronger signal than others. If you’re
unable to receive a clear signal on one channel, try
switching to another channel. Weaker channels are
more vulnerable to interference, such as rain or snow.
Receiver Not Activated
If you can only access the DIRECTV preview
channels, such as channel 100, while all other
channels show a message to call DIRECTV, your
receiver has not been activated.
To activate your
system, please call KVH’s Activation Department at
1-866-551-8004. Activation support is available
24 hours a day, seven days a week.
