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TracPhone V7 User’s Guide

Chapter 4 - Troubleshooting

Skew/cross azimuth motor
software version

Control unit serial number

Control unit software version

Status Message

Description

ANTENNA SKEW MOTOR
SW VERSION 1.04

CTRL UNIT SERIAL #
070902147

CTRL UNIT
SW VERSION 2.14

Summary of Contents for TrackPhone V7

Page 1: ...User s Guide TracPhone V7 3 axis Version...

Page 2: ...please refer to the TracPhone V7 Installation Guide Please direct questions comments or suggestions to KVH Industries Inc KVH Europe A S 50 Enterprise Center Kokkedal Industripark 2B Middletown RI 02...

Page 3: ...trademarks of ViaSat Inc All other trademarks are the property of their respective owners Disclaimer Every effort has been made to ensure the correctness and completeness of the material in this docum...

Page 4: ...Declaration and Certification The TracPhone V7 system complies with the following harmonized standards under the R TTE Directive 1999 5 EC The conformity assessment procedure referred to in Article 1...

Page 5: ...sing KVH s Enhanced Voice Service 15 3 Configuration Adjusting the Control Unit Display Brightness 23 Configuring RF Radiation Hazard Zones 25 Resetting the System to Factory Conditions 33 Configuring...

Page 6: ...of Contents Viewing Status Information on the Control Unit 63 Calibrating the Antenna Gyros 70 Technical Support 72 A Wiring Diagram Wiring Diagram 75 B Menus Quick Reference Guide Menus Quick Referen...

Page 7: ...roduction This chapter provides a basic overview of this manual and your TracPhone system It also provides important safety information you need to know before using the product Contents Using this Ma...

Page 8: ...o the Configuration chapter for information on setting up the system for the desired preferences The user and or servicing technician should refer to the Troubleshooting chapter to help identify the c...

Page 9: ...ESS Text in quotes is shown on the control unit display See Using this Manual on page 3 Cross reference to another chapter in the manual Visit www kvh com mvbservice for details Cross reference to a w...

Page 10: ...ts radio frequency RF energy that is potentially harmful Whenever the system is powered on make sure everyone stays more than 36 feet 11 m away from the antenna No hazard exists directly below the ant...

Page 11: ...ic diagram below the system consists of an antenna system control unit and modem that connect to a land based hub via a Ku band satellite The hub then provides the Internet link as managed by the Netw...

Page 12: ...te and configure all aspects of the system The modem manufactured by ViaSat is the transceiver and brain of the system It processes all incoming and outgoing TCP IP data between the antenna and the sw...

Page 13: ...omer Welcome Kit They are also available in PDF format at www kvh com mvbservice The PDF versions include blank fields allowing you to fill out the forms on your computer Fax or e mail the completed f...

Page 14: ...xplains how to turn on and use the TracPhone V7 system It also explains how to interpret the startup screens Contents Satellite Communication Basics 11 Turning On the System 12 System Startup 13 Using...

Page 15: ...e latest mini VSAT Broadband satellite coverage map visit our website at www kvh com minivsatmap Figure 2 1 Example of a Satellite Footprint In addition since satellites are located 22 300 miles 35 90...

Page 16: ...een The control unit supplies power to the antenna Figure 2 4 Control Unit Front Panel Power Switch 5 Turn on your networked computer s 6 Wait five minutes for system startup see the next section for...

Page 17: ...em to initialize The modem is communicating with the control unit The modem is providing satellite identification data to the antenna The antenna is searching for the mini VSAT Broadband service satel...

Page 18: ...t updates Instant messaging Accessing corporate networks VPNs Data transfers NOTE The system must be activated before you can use it See Service Activation on page 8 for details High bandwidth applica...

Page 19: ...cation or Automatic Location Information capabilities associated with emergency 911 or E911 services In addition the voice service will not work in the event of either a network service outage or a po...

Page 20: ...dial plan s country If you are calling a number within the dial plan s country dial it as an in country call For example if your MTA is assigned a United States dial plan default setting and you are...

Page 21: ...and avoid long distance or international calling charges regardless of your vessel s location For an additional monthly fee you may associate up to five virtual local numbers to each of the MTA s pho...

Page 22: ...en activated Listening to Your VoiceMail Messages If the PHONE 1 or PHONE 2 light on the MTA is blinking orange when the telephone handset is on the hook you have new VoiceMail messages see Figure 2 5...

Page 23: ...lution install KVH s optional UCH 250 Fax Server KVH part 19 0520 When you activate its corresponding fax service the UCH 250 gives you an additional phone number dedicated for faxing freeing up a PHO...

Page 24: ...w to configure your computer for a wired Ethernet connection to the TracPhone V7 system For details on setting up a wireless network refer to the instructions provided with your wireless access point...

Page 25: ...rightness of the control unit s front panel display 1 Press MENUS until the display shows CONFIGURATION 2 Press ACCEPT 3 Press CHANGE until the display shows the desired brightness setting HIGH MEDIUM...

Page 26: ...TracPhone V7 User s Guide 24 Chapter 3 Configuration 5 Press EXIT to exit the menu...

Page 27: ...tances When determining the need for a hazard zone keep in mind that the antenna can transmit down to an elevation of 24 so no danger exists directly below the antenna Figure 3 1 Example of an RF Radi...

Page 28: ...es of the zone relative to the antenna s forward arrow which should be pointing toward the bow see Figure 3 2 NOTE Each RF hazard zone must span at least 5 Therefore be sure to set beginning and endin...

Page 29: ...PT 4 Press MENUS until the display shows SET HAZARD ZONE 5 Press CHANGE until the display shows SET HAZARD ZONE YES 6 Press ACCEPT BRIGHTNESS HIGH NEXT ITEM CHANGE SET HAZARD ZONE NO NEXT ITEM CHANGE...

Page 30: ...zimuth for zone 1 If the azimuth value is less than 100 set the first digit to zero 9 Press ACCEPT The cursor moves to the next number 10 Repeat steps 8 and 9 to set the remaining digits of the range...

Page 31: ...lay shows XMT IN ZONES NO press MENUS If the display shows XMT IN ZONES YES press CHANGE until the display shows XMT IN ZONES NO Then press ACCEPT 14 Press EXIT to exit the menu Make sure XMT IN ZONES...

Page 32: ...e control unit s Antenna Status menu see Antenna Status Information on page 66 1 Press MENUS until the display shows CONFIGURATION 2 Press ACCEPT Disabling RF radiation hazard zones allows the antenna...

Page 33: ...y shows SET HAZARD ZONE 4 Press CHANGE until the display shows SET HAZARD ZONE YES 5 Press ACCEPT 6 Press MENUS until the display shows XMT IN ZONES SET HAZARD ZONE NO NEXT ITEM CHANGE SET HAZARD ZONE...

Page 34: ...User s Guide 32 Chapter 3 Configuration 7 Press CHANGE until the display shows XMT IN ZONES YES 8 Press ACCEPT 9 Press EXIT to exit the menu XMT IN ZONES YES CHANGE ACCEPT WARNING XMT ALLOWED IN RF H...

Page 35: ...n 1 Press MENUS until the display shows CONFIGURATION 2 Press ACCEPT 3 Press MENUS until the display shows FACTORY RESET Resetting the system clears all RF radiation hazard zones The antenna will be a...

Page 36: ...User s Guide 34 Chapter 3 Configuration 4 Press CHANGE until the display shows FACTORY RESET YES 5 Press ACCEPT 6 Press ACCEPT again to reset the system FACTORY RESET YES CHANGE ACCEPT RESET TO FACTOR...

Page 37: ...hase a middleware solution such as KVH s CommBox KVH part 72 0470 C2 compact or 72 0472 R8 rack mount The CommBox also offers least cost routing firewall bandwidth management web caching and optimizat...

Page 38: ...s Control Panel navigate to the Network and Sharing Center You can find the Control Panel either through the Start menu or My Computer 2 At the Network and Sharing Center window double click the Local...

Page 39: ...on 3 At the Local Area Connection Status window click Properties If this screen doesn t appear just skip to Step 4 4 At the Local Area Connection Properties window select the Networking tab Then selec...

Page 40: ...ide 38 Chapter 3 Configuration 5 At the Internet Protocol Properties window select Obtain an IP address automatically and Obtain DNS server address automatically Then click OK 6 At Local Area Connecti...

Page 41: ...ions icon You can find the Control Panel either through the Start menu or My Computer 2 At the Network Connections window double click the Local Area Connection icon for the Ethernet connection you ar...

Page 42: ...on Properties window select the General tab Then select Internet Protocol TCP IP and click Properties 5 At the Internet Protocol TCP IP Properties window select the General tab Then select Obtain an I...

Page 43: ...TracPhone V7 User s Guide 41 Chapter 3 Configuration 6 At Local Area Connection Properties click OK 7 Restart your computer...

Page 44: ...ion Mac OS X Follow the steps below to configure a Mac OS X computer 1 At System Preferences click the Network icon 2 At the Network window select the following Show Built in Ethernet Configure Using...

Page 45: ...IP address assigned to a computer system onboard your vessel parties on shore will be able to access that computer directly over the Internet To request a static IP address just fill out the online fo...

Page 46: ...atus lights indicate how to use the diagnostic functions and how to get technical support Contents Five Simple Checks 47 Control Unit Status Lights 48 Modem Status Light 50 Error Messages 51 Troublesh...

Page 47: ...he antenna needs an unobstructed view of the sky to receive satellite signals Common causes of blockage include buildings bridges mountains and onboard equipment or structures You can determine which...

Page 48: ...atus lights should be lit green The following tables explain what the different light conditions indicate CONTROL UNIT Light The table below explains what the CONTROL UNIT light indicates Light is Ind...

Page 49: ...flashing Searching Antenna is searching for a satellite or the modem is initializing Red Fault Error detected see error message on display Light is Indicates Description Off Off Modem is powered off...

Page 50: ...t conditions indicate Light is Indicates Description Off Off Modem is powered off or initializing Green Online Modem is logged into the mini VSAT Broadband network Green flashing Transmitting Modem is...

Page 51: ...d modem off then back on If the error persists contact KVH Technical Support The antenna s elevation motor or limit switch failed Contact KVH Technical Support The antenna is disabled because its temp...

Page 52: ...hat provides better ventilation The control unit is not supplying enough power to the antenna Contact KVH Technical Support The GPS is not communicating with the control unit Try turning the control u...

Page 53: ...nd check the RX RF cable The control unit is not forwarding satellite signal strength data to the antenna Try turning the control unit and modem off then back on If the error persists contact KVH Tech...

Page 54: ...se RF energy might interfere with GPS reception You can also try turning the control unit off then back on The modem does not detect a local area network LAN on its User Enet port Make sure the switch...

Page 55: ...then try turning the modem off then back on If the warning persists contact KVH Technical Support Your vessel is located outside the mini VSAT Broadband coverage area where service is unavailable or y...

Page 56: ...take 15 minutes for the MTA to download the configuration file Once the MTA s VOIP light is lit steady green try placing your call again Step 3 Verify the MTA Obtained an IP Address The MTA must recei...

Page 57: ...rmation is available via the modem s local web interface Simply open the web browser on any networked computer and enter the following web address http 192 168 0 1 As long as the modem is connected an...

Page 58: ...waiting for hub reply State Modem s operating state should be Transmit Enabled while the antenna is tracking the service satellite Login State Time days hours minutes seconds Duration of the current L...

Page 59: ...e antenna is searching for a satellite FL State Should be Locked and green while the modem is logged in FLR Packets Rx Number of data packets received should continuously increment while logged in Dro...

Page 60: ...s Availability of an adjacent satellite for continued coverage Handoff satellite available At your vessel s position another satellite s coverage area footprint overlaps your current satellite s footp...

Page 61: ...te Online Tx Inhibit Antenna is tracking the service satellite but inhibited from transmitting due to either an RF hazard zone or location in a restricted area Online Tx Antenna is tracking the servic...

Page 62: ...na and control unit ACU can be found on the ACU Status page click the ACU Antenna link in the sidebar Figure 4 4 ACU Status Page NOTE The General Status page provides all of the status information you...

Page 63: ...it s display You can select either modem or antenna status information from the main menu Modem Status Information 1 Press MENUS until the display shows MODEM STATUS 2 Press ACCEPT to start viewing th...

Page 64: ...connection Link OK Link Down Satellite currently selected for mini VSAT Broadband service Frequency of the satellite downlink in GHz Polarization of the satellite downlink Horizontal Linear Vertical...

Page 65: ...P server Enabled Modem is assigning IP addresses to clients on the LAN Disabled IP addresses must be assigned manually to each client on the LAN Temperature of the modem chassis Modem serial number Mo...

Page 66: ...shows ANTENNA STATUS 2 Press ACCEPT to start viewing the antenna status screens 3 Press MENUS to scroll forward through the status messages Press CHANGE to scroll backward When you are done reviewing...

Page 67: ...he antenna s LNB that is required to receive signals from the current satellite only shown if the antenna is receiving true heading data Azimuth and elevation at which the antenna is currently pointin...

Page 68: ...12 5 VDC Status of the antenna s BUC transmit power On BUC power is applied also reports actual measured power Off BUC power is disabled Should be greater than 20 VDC Antenna model Antenna serial numb...

Page 69: ...er 4 Troubleshooting Skew cross azimuth motor software version Control unit serial number Control unit software version Status Message Description ANTENNA SKEW MOTOR SW VERSION 1 04 CTRL UNIT SERIAL 0...

Page 70: ...e antenna s circuit board Therefore if you ever have a gyro or circuit board replaced you will need to recalibrate the gyros for the new part Follow the steps below to calibrate the gyros 1 Press MENU...

Page 71: ...tion EL and skew gyros all pass P If any gyro fails F retry the calibration If it continues to fail please seek technical support see Technical Support on page 72 6 Once the gyros are calibrated the a...

Page 72: ...hese serial numbers from the control unit s Modem Status and Antenna Status menus Remote Diagnostics If your vessel is located within a GPRS cellular coverage area KVH Technical Support may be able to...

Page 73: ...User s Guide 73 Appendix A Wiring Diagram Appendix A Wiring Diagram This appendix provides a system wiring diagram For detailed installation instructions refer to the Installation Guide Contents Wirin...

Page 74: ...Off Audio SIM Power Power Power Power 4 3 2 1 8 7 6 5 POE 48V 12V DC RSTR WAN LAN PHONE 2 PHONE 1 1 2 11 10 9 8 7 6 12 5 4 3 Antenna Control Unit MTx MRx Modem Service Module Blue White White Blue Br...

Page 75: ...V7 User s Guide 77 Appendix B Menus Quick Reference Guide Appendix B Menus Quick Reference Guide This appendix provides a quick reference guide to the control unit menus Contents Menus Quick Reference...

Page 76: ...ue Heading GPS Status RF Hazard Zone 1 RF Hazard Zone 2 XMT in Zones Antenna DC Input Ctrl Unit DC Input BUC Power Control Antenna Model Antenna Serial Antenna Main Board SW Antenna RF Board SW Antenn...

Page 77: ...TracPhone V7 User s Guide 81 Appendix C Glossary Appendix C Glossary This appendix provides a glossary of technical terms used throughout this manual Contents Glossary 83...

Page 78: ...he gain of a received signal as required to maintain a constant output level Indicates RF level Analog Phone Standard telephone also referred to as POTS Plain Old Telephone Service Voice signals are c...

Page 79: ...Decibel Ratio of one power level to another DC Direct Current DHCP Dynamic Host Configuration Protocol IP protocol that allows a server to automatically assign IP addressing information to a networked...

Page 80: ...s and 3 Gigabit 1 Gbps 1 000 Mbps Firewall Security mechanism that protects a network from unauthorized access Footprint Coverage area of a satellite Forward Link Communication path from the satellite...

Page 81: ...P Address Unique network identifier assigned to a single computer or device on a network Consists of four eight bit numbers each between 0 and 255 for example 195 172 7 2 Kbps Kilobits 1 000 bits per...

Page 82: ...twork Operations Center NOC Station that maintains and manages a telecommunications network NIC Network Interface Card Expansion or built in circuit card that provides a computer with network communic...

Page 83: ...ees Protocol Standard that establishes strict rules for how data is communicated over a network Return Link Communication path from the antenna to the satellite Another term for Uplink RF Radio Freque...

Page 84: ...255 0 all computers and devices assigned an IP address starting with 195 172 8 belong to one subnet there are 255 possible An IP address starting with 195 172 9 designates a different subnet Subnet M...

Page 85: ...tor Address of a web page or file on the World Wide Web Consists of three parts 1 protocol such as http 2 IP address or domain name such as www kvh com and 3 name of the web page or file to be retriev...

Page 86: ...or wireless networks Encrypts data to protect it from unauthorized interception WiFi Wireless Fidelity Refers to an 802 11 wireless network WINS Resolution Windows Internet Naming Service Resolution O...

Page 87: ...mail info kvh com KVH Europe A S Kokkedal Denmark Tel 45 45 160 180 Fax 45 45 160 181 E mail info kvh dk KVH Norway AS Horten Norway Tel 47 33 03 05 30 Fax 47 33 03 05 31 E mail commboxsales kvh com...

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