TracPhone V7 User’s Guide
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Chapter 4 - Troubleshooting
Technical Support
The TracPhone V7 system is a sophisticated electronic device; only
specially trained KVH-certified technicians have the tools and
expertise necessary to diagnose and repair a system fault. Therefore, if
you experience an operating problem or require technical assistance,
please contact KVH Technical Support (24/7):
Please have your system serial numbers handy before you call. You
can get these serial numbers from the control unit’s Modem Status and
Antenna Status menus.
Remote Diagnostics
If your vessel is located within a GPRS cellular coverage area, KVH
Technical Support may be able to “dial in” to your TracPhone system
through the system’s remote service and support module. With direct
access to your system’s built-in diagnostic tools, KVH can often find
the problem quickly to get you back up and running.
Within the Continental U.S.A.:
Phone: 1 866 701-7103 (via landline)
E-mail: [email protected]
North/South America, Australia:
Phone: +1 401 851-3806
E-mail: [email protected]
Europe, Middle East, Asia, Africa:
Phone: +45 45 160 180
E-mail: [email protected]
