Kval EFX, Service Manual

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How to Download the Service Application
1-17
KVAL Service Manual
5.
A pop-up window is displayed.
Accept the request to run the program.
Note: Security settings may differ from
plant to plant. If issues occur, con-
tact your IT department.
6.
The interface of the
KVAL Support App
will be dis-
played. Enter your name in the
Your Name
field.
The fields are described below:
Session code: An internal number to track this
machine. It is auto filled.
Allow Remote Control: Program is ready to allow
technicians to access machine computer
Your Name Field: Enter your name. The KVAL techni-
cian will use this field to identify this machine.
Description: Enter machine Serial number and
issue.
Indicator: Green indicates there is a good connection
to the service center. If red, there could be an issue
with a LAN connection. Check the connections in the
plant.
7.
After the
KVAL Support App
is
loaded and completed, call the
KVAL service center(1-800-553-
5825) and have the technician con-
nect to the machine computer.
8.
Click the
Allow
button to give the
KVAL
service technician permis-
sion to access the operator station.
We are now ready to troubleshoot.