Kval 990-APEX, Service Manual

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Kval Return and Warranty Policy
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990-APEX Service Manual
Customer Errors
If the item is to be returned due to customer ordering error, the customer must return the item to
Kval or the shipper of origin at its expense. A 15% restocking fee may apply to manufactured
products that are incorrectly ordered by the customer, or if the manufactured part is returned due
to a service related inquiry.
Shipper Errors
Kval recommends the customer insure return shipments if there is any doubt that the product will
be accepted in saleable condition at the Kval warehouse. Occasionally, UPS or FedEx will dam
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age a package, lose a shipment, or send an item to the wrong address. Please insure return ship
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ments.
Warranty Replacement Parts
Kval provides a warranty to products that are deemed defective. Within 30 days of discovery of
said defect, please notify Kval, but no more than one (1) year after delivery will the product be
covered under Warranty. The repair, replacement, or payment in the manner described above shall
be the exclusive remedy of Buyer for breach of Kval’s warranty or for claims based upon failure
of or defect in the products regardless of when the failure or defect arises, and whether a claim,
however described, is based upon contract, warranty, indemnity, tort/extra contractual liability
including negligence, strict liability or otherwise.
Normal wear and tear, and deterioration during use shall not constitute a defect in material or
manufacture under this limited warranty.
Note:
In no event is Kval liable for any consequential, incidental, special or indirect
damages whatsoever (including without limitation personal injury, property
damage, lost profits or other economic injury) even if Kval has been advised of
the possibility of such damages, or any damages or loss attributable to incorrect
use or abuse of the products, including but not limited to, inadequate or
improper maintenance or unauthorized alteration.